IT Support Technician

Emerald Technology Group is seeking an IT Support Technician for an onsite role in Springfield, Oregon. In our MSP environment, you will provide end-user support across Windows, Microsoft 365, and Google Workspace, troubleshoot hardware and software issues, and assist with onboarding and deploying workstations. Compensation ranges from $19 to $28 per hour and requires at least one year of IT support experience along with a high school diploma or equivalent.

Responsibilities

• Provide timely and professional technical support to end users across diverse client environments
• Troubleshoot and resolve hardware, software, and connectivity issues
• Support Windows workstations and common business applications
• Assist users with Microsoft 365 and Google Workspace issues
• Perform remote support with clear communication and follow-through
• Escalate issues appropriately while staying engaged and accountable until resolution
• Document work clearly in PSA and other documentation systems
• Monitor recurring issues and report patterns or concerns to senior technicians
• Participate in client onboarding, workstation setup, deployments, and basic project work
• Deliver excellent customer service to build trust with clients
• Learn and grow through hands-on experience, mentorship, and ongoing training
• Use modern tools, including AI-assisted solutions, to improve troubleshooting, efficiency, and documentation quality

Requirements

• Previous IT support or help desk experience
• Working knowledge of Windows operating systems
• Familiarity with Microsoft 365
• Strong communication and customer service skills
• Ability to troubleshoot technical issues methodically and professionally
• Valid driver’s license and reliable transportation

Technologies

• Windows operating systems
• Microsoft 365
• Google Workspace
• Active Directory
• MacOS
• iOS
• PSA (Professional Services Automation)
• AI-assisted tools

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company matching
• Paid time off
• Professional development assistance
• Certification and training reimbursement
• Company-provided tools and resources
• Mileage reimbursement for client travel
• Tuition reimbursement

What Winning Looks Like

• Clients feel supported, heard, and confident working with you
• Tickets are handled promptly, professionally, and thoroughly
• Communication is proactive, clear, and respectful
• Documentation is accurate and useful to the rest of the team
• You continuously improve your technical skills and follow-through
• Teammates trust you to take ownership and ask good questions
• You contribute positively to the team culture and client experience
• Problems are solved with accountability, not excuses

You're Probably a Match If

• You enjoy troubleshooting and solving technical problems
• You're naturally curious and motivated to keep learning
• You communicate professionally with clients and teammates
• You take pride in doing quality work, even in small details
• You manage your workload without constant oversight
• You handle feedback well and use it to improve
• You stay calm and professional under pressure
• You value accountability, teamwork, and follow-through

Certifications (Preferred, Not Required)

• CompTIA A+
• CompTIA Network+
• Other relevant industry certifications