Springfield, VA

Support Jobs in Springfield, VA

4 jobs found

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15d ago

Junior Helpdesk Specialist

Chenega Agile Real-Time Solutions Springfield, VA

Springfield, VA

15d ago

$24 - $32/hr Full time Computer Skills Customer Service Customer Support

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Job Description

Chenega Agile Real-Time Solutions (Chenega MIOS) is building teams that thrive through support, professional development, and a positive, people-first culture. This onsite Junior Helpdesk Specialist role is your chance to deliver first-contact IT support while growing your technical skills in a fast-changing, mission-focused environment.

What you’ll do

As the Single-Point-of-Contact IT Service Desk support for Springfield, VA, you’ll handle customer requests and help move issues toward resolution using the approved incident management process.

Provide technical assistance and support for computer systems, hardware, or software.
Respond to customer inquiries through email, chat, and phone, including walking users through the troubleshooting process.
Run diagnostic programs, isolate problems, and determine and implement solutions.
Use Attempt First Call Resolution (FCR) for all requests received.
Create a ticket in the approved incident management system for all support calls or route users to the appropriate IT Help Desk when needed.
Follow up with customers to confirm issue resolution.
Gather customer feedback related to system usage.
Run reports to identify malfunctions that continue to occur.
Support first contact account resets, unlocking, troubleshooting, and security issue/error resolution.
Complete other duties as assigned.

What you’ll need

Bachelor’s degree OR Associate degree OR High school diploma or GED equivalent with experience.
Experience options include 1+ years of Information Technology experience, or 3+ years of military experience, or 1+ years of experience in a government agency work environment.
Operational experience with ServiceNow.
Experience within the Intelligence Community.
Ability to obtain DoD 8140 (formerly 8570.01-M) IAT Level I certifications within 6 months of hire (A+ CE, CCNA-Security, CND, Network+ CE, SSCP, or equivalent).
TS/SCI security clearance with ability to obtain CI poly.
Successfully pass background and drug screening.
Active Security+ certification.
Ability to obtain CI Poly Clearance.
Ability to work 10am to 6pm.
Ability to work independently while being effective in a team setting.
Capacity to manage multiple efforts with time-related constraints in a fast-paced contracting environment.
Effective communication and collaboration with diverse internal and external stakeholder groups.
Friendly presence, helpful attitude, and strong interpersonal skills.
Strong skills in Microsoft Word, Excel, and other Office applications.
Proficiency with Microsoft Office applications, plus experience working in a home office setting and training end users on frequently asked technical issues.
Ability to provide technical assistance and support over the phone; professional demeanor and customer service experience are strongly desired.
Good problem-solving skills, including the ability to visualize issues and think abstractly to resolve them.

Tools you’ll use

ServiceNow
DoD 8140 (formerly 8570.01-M), plus A+ CE, CCNA-Security, CND, Network+ CE, SSCP, and Security+
Microsoft Word, Microsoft Excel, Microsoft Office

Pay and schedule

Location: Springfield, VA (onsite)

Estimated wage: USD $24.39/hr. Up to USD $32.21/hr

Growth, support, and culture

Chenega MIOS emphasizes a professional development plan focused on helping team members identify strengths and do their best work every day. You’ll also have opportunities to strengthen skills through hands-on experience in a global, fast-changing business world.

The culture is positive and supportive, with well-being programs and continuous efforts to maintain a workplace where people can excel while living healthy, happy lives.

Chenega MIOS is led by a purpose to make an impact that matters, and the Talent Acquisition team wants job seekers to feel prepared and confident exploring opportunities at Chenega MIOS.

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22d ago

Helpdesk Analyst / Family Assistance Representative

JCS Solutions LLC Springfield, VA

Springfield, VA

22d ago

$29k - $50k/yr Full time Application Support Business Systems Cloud Platform

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Job Description

JCS Solutions LLC is seeking a Helpdesk Analyst to support the Arlington National Cemetery Customer Service Center in Springfield, VA (onsite). This role is a key first stop for families and other stakeholders, combining customer service with careful documentation, accurate information, and compassionate communication. You will help ensure inquiries are handled professionally, privacy is protected, and cases move toward timely resolution.

Responsibilities

Act as the primary point of contact for family members, veterans, military personnel, funeral homes, government agencies, and the general public.
Respond to inquiries via telephone, email, fax, and other communication channels with professionalism, courtesy, and speed.
Manage sensitive and emotional conversations using empathy, patience, and professionalism.
Research questions and apply established procedures and knowledge resources to provide accurate guidance.
Document all customer interactions, case notes, and supporting documentation in the case management system.
Maintain and update customer records as new information is received.
Escalate inquiries to appropriate government officials or subject matter experts when required.
Provide information on Arlington National Cemetery services, procedures, visitation, scheduling, eligibility, and related programs.
Ensure compliance with privacy and sensitive information handling requirements.
Support case tracking and follow-up activities to help drive timely resolution of customer inquiries.
Work under the direction of the Team Lead and perform other duties as assigned.

Requirements

U.S. Citizenship
Secret Security Clearance
Minimum 2 years of experience in customer service, contact center, hospitality, administrative support, family assistance, or a related field
Excellent verbal and written communication skills
Ability to work effectively with individuals experiencing grief, stress, or emotional situations
Strong attention to detail and organizational skills
Proficiency with Microsoft Office
Ability to accurately document and maintain records
Demonstrated ability to manage multiple tasks in a fast-paced environment
High School Diploma or equivalent

Technologies

Microsoft Office
Microsoft Dynamics 365

Benefits

Health, dental, and vision insurance
Life insurance
Short- and long-term disability
Paid time off (PTO)
401k retirement plan with employer match
Annual Professional Development Reimbursement Program

Additional Information

Location: Springfield, VA (onsite)
Salary: USD 29,000 - 50,000 per year
Clearance: Secret
Education: High School Diploma or equivalent

How You Will Stand Out

Previous experience supporting military personnel, veterans, or military families
Experience in a customer contact center, call center, or public service environment
Experience using Microsoft Dynamics 365 or other case management systems
Familiarity with Department of Defense or federal government operations
Associate's or Bachelor's degree
Bilingual communication skills

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws.

Notice

All JCS Solutions communications related to job interviews and offers from the recruiting team will only come from @JCSSolutions.com. JCS Solutions does not conduct interviews over Discord, Slack, Skype, Zoom, or any chat app.

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1mo ago

Help Desk Technician

VTG Springfield, VA

Springfield, VA

1mo ago Closed

Full time Application Support Customer Support End User Support

This position is no longer accepting applications (closed Nov 5, 2026).

Job Description

The Help Desk Technician at VTG provides Tier 1 and Tier 2 technical and functional support for a Commercial Off-The-Shelf (COTS) software solution used by a U.S. Government customer. This onsite role in Springfield, VA serves as the primary point of contact for end users, handles incident and service request intake, supports reliable system operations, and assists with user adoption.

Role Overview

This position supports a COTS platform that integrates with external systems to support the federal acquisition lifecycle. The Help Desk Technician resolves issues when possible or routes unresolved problems to the technical product team, while maintaining a positive customer experience through clear communication and disciplined troubleshooting.

Key Responsibilities

Provide responsive Tier 1 and Tier 2 support by phone, email, ticketing system, virtual meeting, or other approved support channels.
Log, categorize, prioritize, troubleshoot, document, and resolve incidents in line with established procedures and service-level targets.
Support routine user needs including account support, access questions, and system navigation assistance.
Assist contracting officers, contracting specialists, program managers, and other users with application workflows, business rules, data requirements, approvals, and reporting features.
Diagnose issues involving browsers, authentication, permissions, connectivity, data entry, integrations, and application performance.
Reproduce reported issues, capture supporting evidence, assess operational impact, and route unresolved items to the technical product team.
Provide status updates, workarounds, resolution instructions, and closure confirmations for both technical and nontechnical audiences.
Support go-live preparation, readiness activities, user onboarding, and post-launch hypercare.
Create and maintain knowledge articles, troubleshooting guides, frequently asked questions, and standard responses.
Analyze recurring tickets and trends, then recommend corrective actions, usability improvements, training topics, and automation opportunities.
Track ticket volume, aging, resolution time, backlog, customer feedback, and recurring issue categories.
Collaborate with program leadership, business analysts, developers, trainers, system administrators, cybersecurity staff, and customer stakeholders.
Capture lessons learned and recommend improvements to support processes, tools, documentation, and user experience.

Required Qualifications

Active Top Secret Security Clearance with CI Polygraph.
Bachelor’s degree in Information Systems, Computer Science, Engineering, Business, Finance, Accounting, or a STEM-related discipline (relevant professional experience may substitute for the degree requirement).
Experience supporting Intelligence Community or DoD programs.
Experience supporting users of web-based enterprise applications in a help desk, service desk, customer support, or application support role.
Ability to troubleshoot logically, ask effective diagnostic questions, reproduce issues, and document steps and outcomes accurately.
Strong written and verbal communication skills, including translating technical concepts for nontechnical users.
Professional customer service skills, sound judgment, patience, attention to detail, and a strong sense of ownership.
Ability to prioritize competing requests, meet service expectations, and remain effective during go-live or high-volume support periods.
Experience using ticketing, knowledge-base, collaboration, and remote-support tools.
Ability to learn complex federal, DoD, and agency-specific acquisition and business processes, terminology, roles, and business rules.
Ability to work effectively with geographically distributed government and contractor teams.

Preferred Qualifications

Familiarity with federal acquisition processes and the responsibilities of contracting officers, contracting specialists, and program managers.
Prior experience implementing or supporting federal financial management systems (Oracle, Momentum, SAP, Appian, or similar).
Experience with identity and access management, single sign-on, role-based permissions, browsers, and common web-application integrations.
Experience creating knowledge articles, job aids, standard operating procedures, and user training materials.
Knowledge of software development life cycle (SDLC) practices, principles, and techniques as applied to Agile development.
Relevant certifications such as CompTIA A+, Network+, or Security+.

Work Location and Schedule

This is a full-time position performed onsite at the customer site in Springfield, VA. Support will align with customer-defined operating hours, with occasional extended-hours, on-call coverage, weekend support, or surge support during software releases and the annual end-of-fiscal-year surge period in August and September.

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5mo ago

Junior Helpdesk Specialist

Chenega Agile Real-Time Solutions Springfield, VA

Springfield, VA

5mo ago Closed

Full time Application Support Computer Skills Customer Service

This position is no longer accepting applications (closed Jun 23, 2026).

Job Description

The Junior Helpdesk Specialist role is based onsite in Springfield, VA, delivering frontline technical assistance and user support through the IT Service Desk. The position focuses on ticket handling, diagnostics, and issue resolution to support Chenega MIOS and Chenega Agile Real-Time Solutions.

Overview

The Junior Helpdesk Specialist provides dependable customer service and technical support to users, working through the Single-Point-of-Contact IT Service Desk in Springfield, VA. The role emphasizes effective communication, diagnostic checks, and timely resolution of requests to support large-scale government operations using modern IT solutions.

Responsibilities

Provide initial technical assistance and support for computer systems, hardware, or software.
Respond to inquiries, run diagnostic tools, isolate issues, and implement solutions.
Handle customer requests submitted via email or chat channels.
Guide customers through the problem-solving process step by step.
Execute diagnostic programs to identify and resolve problems.
Follow up with customers to confirm that the issue is resolved and to gauge satisfaction.
Collect feedback from users about system usage and performance.
Generate reports to identify recurring malfunctions and trends.
Create or route tickets in the approved incident management system for all support calls.
Aim for First Call Resolution on every request.
Perform first-contact actions such as account resets, unlocks, troubleshooting, and security issue resolution.
Carry out other duties as assigned.

Requirements

Bachelor's Degree
Associates Degree
High School Diploma with 1+ years of information technology experience
3+ years of military experience
1+ years of experience in a government agency work environment
Operational experience with ServiceNow
Experience within the Intelligence Community
Ability to obtain DoD 8140 IAT Level I credentials (A+ CE, CCNA-Security, CND, Network+ CE, SSCP) within 6 months of hire
TS/SCI clearance required

Technologies

ServiceNow
Microsoft Word
Microsoft Excel
Microsoft Office

How You'll Grow

Chenega MIOS emphasizes professional development across all career levels, helping team members identify and leverage their strengths to excel. The organization provides opportunities to expand skills through on-the-job experiences and formal development programs, supporting growth from entry level through senior leadership.

Benefits

Chenega MIOS offers a broad range of benefits designed to support employees. Details about what the organization provides can be explored to understand the full value of employment with Chenega MIOS.

Chenega MIOS Culture

The culture is positive and supportive, encouraging individuals to perform at their best. The organization recognizes individuality, offers flexibility for healthy work-life balance, and conducts well-being programs to sustain a healthy, centered, and confident workforce.

Corporate Citizenship

Chenega MIOS pursues a purpose-driven approach to make a meaningful impact. The company emphasizes education, charitable giving, skill-based volunteerism, and leadership development to promote positive social impact within communities and among clients and team members.

Chenega MIOS News

Latest updates and news from Chenega MIOS are available at the official news page: Chenega MIOS News.

Tips from Your Talent Acquisition Team

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Support Jobs in Springfield, VA

Junior Helpdesk Specialist

Helpdesk Analyst / Family Assistance Representative

Help Desk Technician

Junior Helpdesk Specialist

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