Support Jobs in Stamford, NY

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30d ago

Help Desk Technician IT

Upstate Services Group Stamford, NY

Stamford, NY

30d ago Closed

$63k - $70k/yr Full time Application Support Desktop Support End User Support

This position is no longer accepting applications (closed Nov 6, 2026).

Job Description

Upstate Services Group is seeking a Help Desk Technician (IT) to deliver first-level technical support for employees in the Stamford and Albany area. This onsite role focuses on troubleshooting, setup, and helpdesk case management to support day-to-day productivity across the organization.

Key Responsibilities

Provide first-level IT support to employees through phone, email, and onsite support channels
Troubleshoot hardware, software, and network issues affecting end users
Install, configure, and maintain computer systems, applications, and peripherals
Document and track support requests using the Helpdesk system
Escalate complex or higher-impact issues to higher-level support when required
Support new employee onboarding by assisting with account setup and equipment preparation
Maintain current knowledge of company systems, policies, and procedures

Required Qualifications

3+ years of experience in a help desk or IT support role (preferred)
Strong working knowledge of Windows 10 and Windows 11
Familiarity with Microsoft 365, networking basics, and remote support tools
Effective problem-solving skills with strong attention to detail
Excellent communication skills with a customer service mindset
Ability to work independently while also collaborating with a team

Preferred Skills

CompTIA A+ or other IT certifications
Knowledge of PBX systems
Knowledge of virtualization systems

Tools and Technologies

Windows 10
Windows 11
Microsoft 365
Remote support tools
PBX systems
Virtualization systems

Compensation and Benefits

Salary: USD 62,500 to 70,000 per year
Health, dental, and vision insurance
Paid time off and holidays
Opportunities for professional growth and certification support

Role Overview

In this Help Desk Technician position, you will provide first-level technical support via phone, email, and onsite interactions to keep employees operational. The role includes troubleshooting hardware, software, and network issues, installing and configuring computer systems and peripherals, and staying current on company systems, policies, and procedures.

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