Help Desk Technician IT

Upstate Services Group is seeking a Help Desk Technician (IT) to deliver first-level technical support for employees in the Stamford and Albany area. This onsite role focuses on troubleshooting, setup, and helpdesk case management to support day-to-day productivity across the organization.

Key Responsibilities

• Provide first-level IT support to employees through phone, email, and onsite support channels
• Troubleshoot hardware, software, and network issues affecting end users
• Install, configure, and maintain computer systems, applications, and peripherals
• Document and track support requests using the Helpdesk system
• Escalate complex or higher-impact issues to higher-level support when required
• Support new employee onboarding by assisting with account setup and equipment preparation
• Maintain current knowledge of company systems, policies, and procedures

Required Qualifications

• 3+ years of experience in a help desk or IT support role (preferred)
• Strong working knowledge of Windows 10 and Windows 11
• Familiarity with Microsoft 365, networking basics, and remote support tools
• Effective problem-solving skills with strong attention to detail
• Excellent communication skills with a customer service mindset
• Ability to work independently while also collaborating with a team

Preferred Skills

• CompTIA A+ or other IT certifications
• Knowledge of PBX systems
• Knowledge of virtualization systems

Tools and Technologies

• Windows 10
• Windows 11
• Microsoft 365
• Remote support tools
• PBX systems
• Virtualization systems

Compensation and Benefits

• Salary: USD 62,500 to 70,000 per year
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional growth and certification support

Role Overview

In this Help Desk Technician position, you will provide first-level technical support via phone, email, and onsite interactions to keep employees operational. The role includes troubleshooting hardware, software, and network issues, installing and configuring computer systems and peripherals, and staying current on company systems, policies, and procedures.