Tuscaloosa, AL

Support Jobs in Tuscaloosa, AL

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Today

Desktop Support Technician II

DCH Health System Tuscaloosa, AL

Tuscaloosa, AL

Today

Full time Desktop Support Dhcp End User Support

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Job Description

Desktop Support Technician II delivers onsite, ITIL Tier 2 desktop support and escalation support for DCH Health System.

Responsibilities

Install, manage, and support Windows PCs and laptops, DELL WYSE thin clients, printers, copiers, phones, scanners, barcode readers, e-sign devices, tablets, and other endpoint devices.
Install, manage, and support desktop hardware across hardwired, wireless, DHCP, and static IP networks; may coordinate with vendors or other DCH technical teams.
Deploy approved software using approved application deployment tools or standard manual methods.
Improve IT performance and resolve issues to restore service, working with user stakeholders, IT teams, DCH departments, independent business partners, and vendor support personnel.
Simulate or recreate user issues to identify system limitations and recommend modifications to reduce recurring problems.
Support heightened security by following IT Security Policies and completing required security training, including HIPAA, on an annual basis.
Record ticket details in the appropriate IT support solution, including daily follow-up on open cases; keep communication notes in the record and explain technical details in user-friendly, non-technical language.
Respond promptly to phone calls and electronic communications.
Use the online knowledge base to resolve known issues at the lowest escalation point and contribute updates to improve team troubleshooting.
Identify when high-impact, urgent, or complex issues require rapid escalation; attempt resolution before escalation when appropriate.
After escalation, document what was attempted, what assistance is still needed, and confirm the escalation point is aware of the issue.
Participate in Desktop Team on-call coverage, typically 1 out of every 9 weeks.
Maintain performance, patient and employee satisfaction, and financial standards as outlined in performance evaluation.
Complete compliance requirements per the Employee Handbook.
Follow DCH Behavioral Standards, including building positive relationships with patients/families, coworkers, colleagues, and self.
Perform essential functions to ensure the safety of patients, visitors, and employees; identify and reduce unsafe practices and take action to reduce risks and hazards.
Use electronic mail, time and attendance software, learning management software, and the intranet.
Adhere to all DCH Health System policies and procedures; other duties as assigned.

Requirements

Associates / Technical degree in Computer Science or related field plus 1 year of relevant work experience.
HS diploma / GED with a combination of relevant IT certifications and 2+ years of relevant IT desktop work experience.
HS diploma / GED with 3+ years of relevant IT desktop work experience.
Higher-level degrees, certifications, and experience preferred.
Healthcare IT desktop support experience preferred.
Mid-level proficiency in a combination of: personal computer skills, desktop hardware, networking (LAN/WAN), telecommunications, applications, operating systems, and customer service.
Must be able to read, write legibly, speak, and comprehend English.
Important interpersonal relationship skills; frequent cooperation and cross-training with others.
Frequent professional interaction with external customers including patients, physicians, vendors, contractors, and business partners.
Occasional need to deal with unpleasant or angry people; customer-facing service role.
Frequent monitoring and response to electronic mail or text messages during work hours.
Ability to travel to all Health System facilities; physical presence onsite is essential.
Must be able to perform duties with or without reasonable accommodation.
Hearing and vision must be normal or corrected to within normal range.
Support Team duty involves lifting 50 pounds and lifting/carrying items such as printers, paper boxes, PCs, ladders, and telephone hardware including sets and distribution materials.
Desktop support involves standing, walking, climbing ladders, pulling cables, drilling holes, and other mechanical duties requiring sound motor skills; requires stooping, kneeling, crouching, reaching, extending hands/arms, and bending/crawling/stooping as needed.

Technologies

ITIL Tier 2
Windows
DELL WYSE
DHCP, Static IP
e-Sign devices
HIPAA
Online knowledge base

Working Conditions

Onsite role in Tuscaloosa, AL.
Typical work week approx. 40 hours; may be occasionally more due to on-call coverage or disaster response.
Teamwork is required; priorities can change suddenly and the team must adapt.
Time pressures exist due to service level agreements and resource levels requiring constant monitoring and reprioritization.
Physical work conditions may include cramped work spaces, awkward positions, occasional enclosed-vehicle travel, and brief outdoor exposure during equipment transport.
In patient rooms, may require common protective or safety equipment such as safety shoes, gloves, gowns, mouth/nose face masks, and hard hats.
ADA physical factors apply (dynamic strength, flexibility, and static strength/trunk strength).
Physical work ranges include: up to 10 lbs force (frequent sedentary/negligible), up to 20 lbs force (light), and up to 50 lbs force (medium, occasionally).

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18d ago

Helpdesk Analyst

NHS Management Tuscaloosa, AL

Tuscaloosa, AL

18d ago

Full time Active Directory Customer Service Customer Support

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Job Description

In this onsite help desk role, you will support corporate office and facilities by triaging, troubleshooting, and driving support requests to resolution while meeting HIPAA and company security standards.

Responsibilities

Receive and respond to support requests via phone, email, and the ticketing system; log, prioritize, and track each issue through completion
Troubleshoot hardware, software, printers, and connectivity problems for corporate and facility users using remote and on-site support
Perform identity and access support tasks including password resets, account unlocks, and user access management in Active Directory and Microsoft 365
Provision new hires by setting up accounts, devices, and system access; remove access for employees when they leave
Image, configure, and deploy laptops, desktops, mobile devices, and related peripherals
Assist users with business and clinical applications, including EHR and UKG
Escalate complex problems to Level 2/3 support or vendors with clear and complete documentation
Create and maintain knowledge base articles and how-to guides for common issues
Handle sensitive information responsibly and consistently follow HIPAA and company security standards

Requirements

High school diploma or equivalent required
Associate’s degree or coursework in IT or a related field preferred
0–2 years of help desk, IT support, or technical customer service experience; internships, school, and military IT experience count
Working knowledge of Windows 10/11, Microsoft 365, and basic networking concepts including DNS, DHCP, Wi-Fi, and VPN
CompTIA A+, Network+, or Microsoft certifications are a plus but not required
Ability to explain technical issues calmly and clearly to non-technical users
Strong organization and follow-through to ensure no ticket is left unresolved
Healthcare IT experience is a bonus

Technology Stack

Active Directory, Microsoft 365
Windows 10, Windows 11
DNS, DHCP, Wi-Fi, VPN
EHR, UKG

Benefits

Competitive Wages
Elite Low Cost Gold Plan Blue Cross Blue Shield Health Insurance
Dental Insurance
Life Insurance
Vision Insurance
401K with company match
Paid Holidays
Paid Vacation

Location: Tuscaloosa, AL (onsite)

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1mo ago

Desktop Support Technician II

DCH Health System Tuscaloosa, AL

Tuscaloosa, AL

1mo ago Closed

Full time End User Support Hardware Support Information Technology (IT)

This position is no longer accepting applications (closed Oct 28, 2026).

Job Description

The Desktop Support Technician II role is an on-site ITIL Tier 2 position responsible for deploying, troubleshooting, and maintaining desktop technology used across DCH Health System. This role includes hands-on support for Windows endpoints and a range of endpoint, networking, and peripheral devices, with attention to clinical safety requirements.

Key Responsibilities

Install, manage, and support Windows PCs and laptops, DELL WYSE thin clients, printers, copiers, phones, scanners, barcode readers, e-Sign devices, tablets, and other endpoint devices.
Install and support desktop hardware across hardwired and wireless networks using DHCP and Static IP configurations.
Install approved software using approved application deployment systems or standard manual methods.
Improve IT performance and address issues proactively, restoring service as needed in collaboration with user stakeholders, IT teams, DCH departments, independent business partners, and vendor support personnel.
Simulate or recreate user problems to understand operating difficulties and identify likely causes.
Recommend system modifications or improvements to reduce end-user issues.
Support a security-focused environment by following Information Technology Security Policies and completing required security training, including HIPAA on an annual basis.
Document progress and complete tasks in the appropriate IT support solution.
Follow up daily on open cases, recording notes and conversation details in the ticket to maintain a complete record.
Explain technical or complex information in user-friendly, non-technical language.
Respond promptly to phone calls and electronic communications.
Use the online knowledge base to resolve known issues at the lowest point of escalation.
Contribute to the knowledge base to strengthen the team’s future troubleshooting.
Identify situations requiring rapid escalation due to high impact, urgency, or complexity.
Use informed reasoning to resolve tasks before escalating when possible, and when escalating, include what was attempted and what assistance is still needed.
Verify escalation contacts are aware of the issue and participate in desktop team on-call coverage, typically 1 out of every 9 weeks.

Minimum Qualifications

Associates or Technical degree in a Computer Science or related field with 1 year of relevant work experience.
HS diploma or GED with a combination of relevant IT Certifications and 2 or more years of relevant IT Desktop work experience.
HS diploma or GED with 3 or more years of relevant IT Desktop work experience.
Higher level degrees, certifications, and experience are preferred.
IT Desktop Support experience in a Health Care IT setting is preferred.
Mid-level proficiency across personal computer and desktop hardware, networking (LAN/WAN), telecommunications, applications, operating systems, and customer service.
Ability to read, write legibly, speak, and comprehend English.
Ability to perform the duties with or without reasonable accommodation.
Hearing and vision must be normal or corrected to within normal range.
Ability to travel to all Health System facilities and transport equipment if needed.
Physical presence onsite is essential.

Required Technologies and Standards

Technologies: Windows, DELL WYSE thin clients, HIPAA, ITIL, DHCP, Static IP
Operational expectations: Maintains performance, patient and employee satisfaction, and financial standards as outlined in performance evaluation; performs compliance requirements as outlined in the Employee Handbook; adheres to DCH Behavioral Standards and DCH Health System policies and procedures; completes essential job functions to ensure safety of patients, visitors, and employees; uses electronic mail, time and attendance software, learning management software, and intranet.
Additional requirements: All other duties as assigned.

Work Context

Important interpersonal relationship skills.
Frequent contact with others via face-to-face meetings and telephone.
Frequent cooperation and cross-training with others.
Professional customer-facing communication with patients, physicians, vendors, contractors, and business partners.
Occasional interactions with unpleasant or angry people.
Frequent monitoring and response to electronic mail or text messages during work hours.
Meaningful communication in face-to-face meetings, email, and telephone use.
Teamwork is required, with the need to adapt as priorities change suddenly.

Work Schedule and Decision Impact

Typical work week: approximately 40 hours, occasionally more when on-call or involved in disaster response.
Significant freedom and frequency in prioritization and deployment decisions.
High impact of decisions on coworkers and company results due to the critical role of IT equipment and software in healthcare operations.
Time pressures driven by Service Level Agreements and resource levels requiring constant monitoring and reprioritization.

Physical Work Conditions

Occasional cramped work space and awkward positions.
Occasional travel in an enclosed vehicle or with equipment.
Usual location: indoors in an environmentally controlled environment; occasional indoors not environmentally controlled.
Brief outdoor exposure during equipment transport.
Occasional needs related to bending or twisting, climbing ladders, balancing, kneeling, crouching, stooping, or crawling; frequent sitting for long durations.
Frequent hand use for handling tools or controls.
Occasional need, especially in patient rooms, to wear protective or safety equipment such as safety shoes, gloves, gowns, mouth/nose face mask, and hard hats.

ADA Physical Factors

Strength abilities: dynamic strength for repetitive tasks (for example, using a screwdriver); flexibility to bend, stretch, twist, or reach; trunk/static strength to lift up to a 50 pound printer onto and off a cart and replace one on the user’s desk.
Support team duties: lifting 50 pounds and lifting/carrying printers, paper boxes, PCs, ladders, and telephone hardware including distribution system materials.
Desktop support duties: standing, walking, climbing ladders, pulling cables, drilling holes, and other mechanical duties requiring sound motor skills.
Postures and movement: ability to stoop, kneel, and crouch downward and forward by bending legs and spine; reach and extend hands and arms in any direction, including bending, crawling, and stooping.
Protective equipment: provided due to environments that may include new construction, existing office spaces/desks, and medical treatment areas.
Travel: ability to travel to all Health System facilities.
Physical exertion ranges:
- Frequently: sedentary work (up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly).
- Frequently: light work (up to 20 pounds occasionally; up to 10 pounds frequently; or negligible force constantly).
- Occasionally: medium work (up to 50 pounds occasionally; up to 30 pounds frequently; or up to 10 pounds constantly).

Location

Tuscaloosa, AL (onsite).

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3mo ago

Desktop Support Technician II

DCH Health System Tuscaloosa, AL

Tuscaloosa, AL

3mo ago Closed

Full time Computer Skills E Sign Devices End User Support

This position is no longer accepting applications (closed Aug 18, 2026).

Job Description

DCH Health System offers an on-site, ITIL Tier 2 desktop support role in Tuscaloosa, Alabama, focused on implementing, troubleshooting, and sustaining IT desktop technology. You will work with Windows endpoints, software deployment, imaging, and security compliance, collaborating across IT teams, departments, and vendor partners. Expect annual security training, including HIPAA, and a culture that prioritizes reliable technology, patient care, and professional development in a supportive, team-focused environment.

What you will do

Install, manage, and support Windows PCs & laptops, DELL WYSE thin clients, printers, copiers, phones, scanners, barcode readers, e-Sign devices, tablets, and other endpoint devices.
Maintain devices on wired, wireless, DHCP, and static IP networks; collaborate with vendors and other DCH technical teams as needed.
Deploy approved software through designated deployment systems or standard manual methods.
Proactively improve IT performance, resolve issues, and restore service in coordination with users, IT teams, departments, business partners, and vendor support personnel.
Reproduce user problems to understand root causes and recommend system modifications to reduce future issues.
Support a security-first environment by following IT security policies and completing annual HIPAA security training.
Document progress and maintain thorough records in the IT support system; follow up with users daily and translate technical terms into user-friendly language.
Respond promptly to phone calls and electronic communications.
Utilize the online knowledge base to resolve issues at the lowest escalation point and contribute to knowledge sharing for the team.
Identify high impact or complex issues and escalate rapidly when needed, while documenting attempted actions in the ticket and ensuring escalation awareness.
Participate in Desktop Team on-call coverage, typically 1 out of every 9 weeks.

What you bring

Associates or technical degree in Computer Science or a related field with 1 year of relevant work experience.
Alternatively, a high school diploma or GED with relevant IT certifications plus 2+ years of IT desktop experience, or 3+ years of IT desktop experience.
Read, write, speak, and comprehend English proficiently.

Technologies

Windows, DELL WYSE thin clients, DHCP, Static IP networks
BIOS / Service Pack patching, e-Sign devices
Email, time and attendance software, learning management software, intranet

Work environment and physical demands

On-site presence is essential and frequent interaction with patients, physicians, vendors, and partners occurs in a professional setting.
Customer-facing duties, including occasional dealing with unhappy or difficult individuals, are possible.
On-call coverage is part of the Desktop Team schedule, typically every nine weeks.
Frequent communication via face-to-face meetings, email, and phone is expected; teamwork and adaptability are important as priorities shift.

Physical factors and job requirements

Dynamic, flexible, and static strengths are required for handling equipment and performing mechanical tasks, including lifting up to 50 pounds.
Ability to lift, carry, and maneuver printers, PCs, ladders, and other hardware; occasional climbing and bending movements are necessary.
Frequent sedentary work with periodic light to medium physical tasks; environmental conditions vary and may require indoor or outdoor activity during equipment transport.
Must be able to travel to all Health System facilities and perform duties onsite with reasonable accommodation if needed.
Hearing and vision must be normal or corrected to within normal range.
Physical presence onsite is essential to fulfill role responsibilities.

DCH standards and expectations

Maintain performance, patient and employee satisfaction, and financial standards as outlined in performance evaluations.
Adhere to the Employee Handbook, DCH Behavioral Standards, and all organizational policies and procedures.
Prioritize safety for patients, visitors, and staff, and take action to reduce risks and hazards.
Use electronic mail, time and attendance software, learning management software, and intranet as part of daily duties.
Attend to all duties as assigned and strive to support a compliant, secure, and efficient IT environment.

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