Support Jobs in Vienna, GA

1 job found

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1mo ago

Restaurant IT Support (Mobile Position) OTP

McDonald's Franchisee Vienna, GA

Vienna, GA

1mo ago Closed

$60k - $75k/yr Full time Active Directory Application Support Business Systems

This position is no longer accepting applications (closed Aug 24, 2026).

Job Description

On-site and remote Restaurant IT Support Specialist (Mobile Position) providing hardware, software, network, and infrastructure support across multiple locations; requires McDonald's IT experience and is not a help desk role.

Responsibilities

Deliver on-site and remote assistance to restaurant teams for hardware, software, network, and operating system issues with timely resolutions.
Diagnose and fix devices such as PCs, mobile devices, printers, POS terminals, and networking gear including routers, switches, VPNs, firewalls, and LAN/WAN configurations.
Track and document incidents in the help desk system, monitor progress, and communicate updates to stakeholders.
Assist with Active Directory tasks such as user account creation, permission changes, and password resets in line with security policies.
Support computer management tasks, including OS deployment and Windows updates, hardware upgrades, and equipment troubleshooting.
Troubleshoot network connectivity issues and firewall configurations to sustain optimal performance.
Collaborate with IT teams on infrastructure initiatives to ensure smooth rollout of hardware or software across locations.

Requirements

Strong proficiency with Microsoft Office applications and familiarity with help desk platforms.
OTP certifications and McDonald’s IT infrastructure experience are required.
Extensive technical support background in a fast-paced setting, emphasizing desktop support and hardware troubleshooting.
Solid understanding of LAN/WAN, TCP/IP, DNS, VPNs, firewalls (Meraki), and general network administration.
Expertise across Windows (including Server environments), macOS, Linux, and related hardware components.
Ability to troubleshoot OS and POS application software; experience with SCCM is a plus.
Excellent communication with a customer-service mindset for assisting non-technical users.
Knowledge of Active Directory for user accounts; GPO configurations are desirable.
Familiarity with IT infrastructure components such as computer hardware and network devices.
Analytical skills to identify root causes quickly and implement lasting solutions.
Minimum experience: 3 years; Education: High school diploma or equivalent.

Technologies

Microsoft Office
Help desk systems
Active Directory
Windows
Windows Server
macOS
Linux
SCCM
Meraki
POS applications

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Tuition reimbursement
Vision insurance

Application questions

Are you willing to work weekends, holidays and overnight on occasion?
Are you willing to travel to multiple locations in one day?
Do you have your own reliable transportation?

Compensation

Salary: $60,000.00 - $75,000.00 per year

Location & Travel

Location: Vienna, GA (onsite)
Work location: On the road
Willingness to travel: 100% (Required)
Preferred location: Atlanta, GA

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