Restaurant IT Support (Mobile Position) OTP
Active Directory
Application Support
Business Systems
Desktop Support
End User Support
Field Service
Hardware Support
Identity and Access Management
Incident Management
Information Technology (IT)
IT Operations
It Service Management
IT Services
Network Support
Office 365
Onsite
Point Of Sale
Remote Support
Restaurant Technology
Retail Operations
Server Management
Technical Support
Windows
Job Description
On-site and remote Restaurant IT Support Specialist (Mobile Position) providing hardware, software, network, and infrastructure support across multiple locations; requires McDonald's IT experience and is not a help desk role.
Responsibilities
- Deliver on-site and remote assistance to restaurant teams for hardware, software, network, and operating system issues with timely resolutions.
- Diagnose and fix devices such as PCs, mobile devices, printers, POS terminals, and networking gear including routers, switches, VPNs, firewalls, and LAN/WAN configurations.
- Track and document incidents in the help desk system, monitor progress, and communicate updates to stakeholders.
- Assist with Active Directory tasks such as user account creation, permission changes, and password resets in line with security policies.
- Support computer management tasks, including OS deployment and Windows updates, hardware upgrades, and equipment troubleshooting.
- Troubleshoot network connectivity issues and firewall configurations to sustain optimal performance.
- Collaborate with IT teams on infrastructure initiatives to ensure smooth rollout of hardware or software across locations.
Requirements
- Strong proficiency with Microsoft Office applications and familiarity with help desk platforms.
- OTP certifications and McDonald’s IT infrastructure experience are required.
- Extensive technical support background in a fast-paced setting, emphasizing desktop support and hardware troubleshooting.
- Solid understanding of LAN/WAN, TCP/IP, DNS, VPNs, firewalls (Meraki), and general network administration.
- Expertise across Windows (including Server environments), macOS, Linux, and related hardware components.
- Ability to troubleshoot OS and POS application software; experience with SCCM is a plus.
- Excellent communication with a customer-service mindset for assisting non-technical users.
- Knowledge of Active Directory for user accounts; GPO configurations are desirable.
- Familiarity with IT infrastructure components such as computer hardware and network devices.
- Analytical skills to identify root causes quickly and implement lasting solutions.
- Minimum experience: 3 years; Education: High school diploma or equivalent.
Technologies
- Microsoft Office
- Help desk systems
- Active Directory
- Windows
- Windows Server
- macOS
- Linux
- SCCM
- Meraki
- POS applications
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Application questions
- Are you willing to work weekends, holidays and overnight on occasion?
- Are you willing to travel to multiple locations in one day?
- Do you have your own reliable transportation?
Compensation
- Salary: $60,000.00 - $75,000.00 per year
Location & Travel
- Location: Vienna, GA (onsite)
- Work location: On the road
- Willingness to travel: 100% (Required)
- Preferred location: Atlanta, GA
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