Support Jobs in Waterford, NY

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1mo ago

Field Technical Support – Construction Sealants & Coatings

Momentive Performance Materials Waterford, NY

Waterford, NY

1mo ago Closed

$81k - $118k/yr Full time Field Technical Support Onsite Technical Support

This position is no longer accepting applications (closed Oct 26, 2026).

Job Description

Join a team that supports commercial construction customers with science-backed solutions. In this onsite Field Technical Support role at Momentive Performance Materials (Waterford, NY), you will work under the direction of the Lab Manager to help drive testing, reporting, and technical customer engagement through the Construction Sealants Application Development Center.

You will collaborate closely with Sales and cross-functional partners to strengthen technical positioning across key segments, support projects from pre-construction through active construction, and represent Momentive’s interests through industry organizations and technical events. If you value hands-on technical work, collaboration, and clear communication, this position offers a strong mix of technical support, customer interaction, and professional development.

What you’ll do

Partner with the North American sales team to support technical product-positioning and specification activities across Insulating Glass, OEM manufacturing, Structural Glazing, Weatherseal, Roofcoat, Air-Water Barrier, and Architectural Coatings to help grow sales and profitability.
Provide responsive onsite project and technical support for pre-construction and active construction needs, primarily within NAM, with limited activity in Mexico.
Collaborate with Sales, Marketing, Product Management, and Technology (R&D) to support technical needs within your functional area.
Create and support technical literature and participate in New-Product-Introduction (NPI) projects.
Maintain external relationships with authorized distributors, direct customers, industry specification associates, and trade associations.
Participate in assigned trade organizations, symposia, and conferences (for example, ASTM, ABAA, FGIA) to help develop and execute strategies that represent and promote MPM interests.
Gather market competitive intelligence on new technologies, market trends, customer needs, and IP opportunities, then communicate and collaborate with internal teams to capitalize on opportunities.
Prepare and deliver technical presentations to architects, consultants, SCIPs, and property owner/managers, and write technical content for promotional and marketing communications.
Coordinate with internal teams and outside agencies to arrange product testing for industry certifications and performance test requirements.
Develop internal and external customer training programs, application procedure development, technical literature content creation, and issue investigation and resolution.
Support sales growth through the creation of procedures, tools, literature, and technical concepts; collaborate with Marketing and R&D on new product concepts informed by market analysis and customer input.
Support NPIs, customer trials and tests, and other ad-hoc technical activities as necessary.

What you bring

Bachelor’s degree in Engineering or Materials Science.
Strong organization skills with the ability to manage multiple assignments simultaneously.
Ability to operate in a cross-functional team environment.
Strong interpersonal skills and excellent English oral and written communication.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Teams, etc.).
Proficiency in web-based and mobile applications.
Self-motivated with a high level of creativity and technical interest.
Ability to travel, including overnight travel, with estimated travel of 35% of the time.

Preferred qualifications

Bachelor’s or Master’s degree in Architectural Engineering, Architecture, Building Sciences, Materials Science, or a related discipline.
Interest in the commercial construction industry.
Comfort level to visit job sites and factory settings, including roof-level work.
Spanish and/or French fluency (advantageous).

Compensation and benefits

Base Pay Range: $80,500 - $117,700 per year
Incentive or sales variable compensation eligibility
Health, dental & vision insurance, including critical illness coverage and optional orthodontia coverage
Paid parental leave for the birth of a child; adoption and surrogacy reimbursement
Short-term disability with 100% base salary coverage
Company funded counseling (EAP) and assistance finding care for children, parents, or pets
25 days of PTO plus paid holidays
401k savings plan with 5% employer match plus additional contribution based on years of service
Student debt pay-off program
Professional development programs and courses
Wellness programs and financial education

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