Support Jobs in Waukegan, IL

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2d ago

Technical Support Specialist

SAVECO North America, Inc. Waukegan, IL

Waukegan, IL

2d ago

$36 - $40/hr Full time Business Systems Computer Skills CRM

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Job Description

Technical Support Specialist for Saveco equipment and systems, providing troubleshooting, maintenance support, documentation management, and cross-functional coordination across Service, Aftermarket Parts, Project Management, and Sales, with travel as needed.

Responsibilities

Serve as the primary point of contact for customer technical support inquiries regarding Saveco equipment and systems.
Provide remote troubleshooting support for mechanical and electrical issues as required.
Coordinate and direct customer support requests to the appropriate internal departments, including Service, Aftermarket Parts, Project Management, and Sales.
Assist customers with equipment maintenance, repairs, installations, and operational guidance.
Create, maintain, and improve technical documentation, troubleshooting guides, service procedures, and knowledge base materials.
Develop service-related reports, support metrics, and operational analyses.
Collaborate with Field Service Engineers and Project Managers to provide technical assistance and support.
Assist in training internal staff and customers on equipment operation, maintenance procedures, and new product lines.
Build and maintain strong customer relationships through professional communication and responsive service.
Manage challenging customer situations with professionalism and a solution-oriented approach.
Identify recurring service issues and recommend continuous improvement initiatives.
Maintain accurate records of support activities, customer communications, and issue resolutions.
Perform additional duties and responsibilities as assigned.

Requirements

Location: Waukegan, IL (onsite)
Technical degree, trade certifications, or equivalent work experience in mechanical, electrical or wastewater systems.
3–5 years of experience in technical support or mechanical/electrical troubleshooting.
Strong understanding of mechanical screening equipment, mechanical systems, and electrical schematics.
Ability to read and interpret mechanical drawings and electrical diagrams.
Excellent verbal and written communication skills with a strong customer service mindset.
Strong organizational and multitasking abilities with the capacity to manage competing priorities.
Ability to collaborate effectively across departments and organizational levels.
Ability to work independently while contributing to a team-oriented environment.
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Experience with ERP systems, CRM platforms, or service management software is a plus.
Adaptability to changing priorities, schedules, and operational requirements.
Willingness to travel approximately 10–20% within a multi-state region as needed.
Strong analytical and problem-solving abilities.
Hands-on mechanical and electrical troubleshooting experience.
Experience supporting industrial or water/wastewater equipment preferred.
Commitment to delivering exceptional customer support and service excellence.

Technologies

Microsoft Word
Microsoft Excel
Microsoft Outlook
ERP systems
CRM platforms
Service management software

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Vision insurance

Work Environment

Combination of office and field-based support activities
Occasional travel to customer sites for troubleshooting, installation assistance, and training
Collaborative, fast-paced technical support environment focused on customer success and continuous improvement

Application Questions

Your experience performing field service work at customer sites
Your experience troubleshooting, repairing, or maintaining mechanical equipment
Your experience working with electrical systems, controls, motors, sensors, VFDs, PLCs, or control panels
Any experience you have within the wastewater, water treatment, industrial manufacturing, or related industries
Examples of equipment you have serviced, installed, started up, or repaired

Experience

Wastewater treatment: 3 years (Required)
Mechanical knowledge: 3 years (Required)
Electrical troubleshooting: 3 years (Required)
Municipal waste management: 3 years (Required)

Willingness to Travel

25% (Preferred)

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