Technical Support Specialist

Technical Support Specialist for Saveco equipment and systems, providing troubleshooting, maintenance support, documentation management, and cross-functional coordination across Service, Aftermarket Parts, Project Management, and Sales, with travel as needed.

Responsibilities

• Serve as the primary point of contact for customer technical support inquiries regarding Saveco equipment and systems.
• Provide remote troubleshooting support for mechanical and electrical issues as required.
• Coordinate and direct customer support requests to the appropriate internal departments, including Service, Aftermarket Parts, Project Management, and Sales.
• Assist customers with equipment maintenance, repairs, installations, and operational guidance.
• Create, maintain, and improve technical documentation, troubleshooting guides, service procedures, and knowledge base materials.
• Develop service-related reports, support metrics, and operational analyses.
• Collaborate with Field Service Engineers and Project Managers to provide technical assistance and support.
• Assist in training internal staff and customers on equipment operation, maintenance procedures, and new product lines.
• Build and maintain strong customer relationships through professional communication and responsive service.
• Manage challenging customer situations with professionalism and a solution-oriented approach.
• Identify recurring service issues and recommend continuous improvement initiatives.
• Maintain accurate records of support activities, customer communications, and issue resolutions.
• Perform additional duties and responsibilities as assigned.

Requirements

• Location: Waukegan, IL (onsite)
• Technical degree, trade certifications, or equivalent work experience in mechanical, electrical or wastewater systems.
• 3–5 years of experience in technical support or mechanical/electrical troubleshooting.
• Strong understanding of mechanical screening equipment, mechanical systems, and electrical schematics.
• Ability to read and interpret mechanical drawings and electrical diagrams.
• Excellent verbal and written communication skills with a strong customer service mindset.
• Strong organizational and multitasking abilities with the capacity to manage competing priorities.
• Ability to collaborate effectively across departments and organizational levels.
• Ability to work independently while contributing to a team-oriented environment.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Experience with ERP systems, CRM platforms, or service management software is a plus.
• Adaptability to changing priorities, schedules, and operational requirements.
• Willingness to travel approximately 10–20% within a multi-state region as needed.
• Strong analytical and problem-solving abilities.
• Hands-on mechanical and electrical troubleshooting experience.
• Experience supporting industrial or water/wastewater equipment preferred.
• Commitment to delivering exceptional customer support and service excellence.

Technologies

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• ERP systems
• CRM platforms
• Service management software

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Work Environment

• Combination of office and field-based support activities
• Occasional travel to customer sites for troubleshooting, installation assistance, and training
• Collaborative, fast-paced technical support environment focused on customer success and continuous improvement

Application Questions

• Your experience performing field service work at customer sites
• Your experience troubleshooting, repairing, or maintaining mechanical equipment
• Your experience working with electrical systems, controls, motors, sensors, VFDs, PLCs, or control panels
• Any experience you have within the wastewater, water treatment, industrial manufacturing, or related industries
• Examples of equipment you have serviced, installed, started up, or repaired

Experience

• Wastewater treatment: 3 years (Required)
• Mechanical knowledge: 3 years (Required)
• Electrical troubleshooting: 3 years (Required)
• Municipal waste management: 3 years (Required)

Willingness to Travel

• 25% (Preferred)