Support Jobs in West Jordan, UT

1 job found

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10d ago

Sr. Help Desk Support Technician

ID Logistics West Jordan, UT

West Jordan, UT

10d ago

$65k - $73k/yr Full time End User Support Help Desk Information Technology (IT)

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Job Description

ID Logistics offers a focused, benefits-forward opportunity in West Jordan, UT. This onsite, night-shift role supports computer systems and networks within a 3PL warehouse, with an emphasis on troubleshooting to optimize operational performance. The position carries a salary range of USD 65,000 to 73,000 per year.

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) matching
Performance-based bonus
FSA/HSA programs available
Vacation time
Sick time
Friendly and Open-Door culture

Responsibilities

Develop and maintain local networks to optimize performance.
Troubleshoot and analyze warehouse operational equipment and systems.
Develop strategies for short- and long-term goals to meet or exceed warehouse operations expectations.
Support PowerShell scripting and automation efforts.
Serve as the liaison between technical operations and production operations.
Package software installations across multiple computers simultaneously.
Ensure the security and privacy of networks and computer systems.
Troubleshoot to diagnose and resolve problems.
Set up workstations with computers and necessary peripherals (routers, printers, etc.).
Inspect computer hardware such as HDDs, mice, keyboards, and related components to verify functionality.
Install and configure appropriate software and functions according to specifications.
Provide orientation and guidance to users on operating new software and equipment.
Maintain records and logs of repairs, fixes, and maintenance schedules.
Identify shortages of computer or network equipment and place orders as needed.
Adhere to corporate and site-specific Good Manufacturing Practices and report any noncompliance observed.
Follow all company safety rules and assist in enforcement as appropriate.

Requirements

High school diploma and relevant work experience in lieu of an advanced degree.
3+ years of end-user support experience.
1+ year of IT support experience.
Working knowledge of Microsoft Windows 10 and the Microsoft Server product line.
Working knowledge of the Microsoft Office Suite.
Working knowledge of TCP/IP networking, VPN technologies.
Working knowledge of data backup, virus protection, and network system monitoring.
Strong analytical and troubleshooting skills with the ability to manage technical operations.
Excellent diagnostic and problem-solving abilities.
Outstanding organizational and time-management skills.
Effective communication skills, including verbal, written, and presentation abilities.
Solid understanding of computer systems, networks, and internet security principles.
Ability to participate in on-call support within a 24/7 operational environment.

Technologies

PowerShell
Microsoft Windows 10
Microsoft Server product line
Microsoft Office Suite
TCP/IP networking
VPN technologies
Data backup
Virus protection
Network system monitoring

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