West Jordan, UT

Support Jobs in West Jordan, UT

2 jobs found

Include remote jobs

1d ago

Sr. Help Desk Technician

ID Logistics West Jordan, UT

West Jordan, UT

1d ago

$65k - $73k/yr Full time Senior Help Desk Support Information Technology (IT)

Apply Now

Job Description

The role is responsible for maintaining and supporting computer systems and networks to improve warehouse operations within a 3PL packaging and fulfillment environment. This onsite position combines end-user help desk support with hands-on troubleshooting, workstation setup, software deployment, and network/security responsibilities, including automation support.

Role Overview

In this Sr. Help Desk Support Technician / Sr. IT Warehouse Support Technician position, you will support day-to-day technology needs for warehouse users and operational systems. The focus includes diagnosing and resolving issues, configuring workstations and peripherals, managing security and privacy across networks and computer systems, and coordinating technical operations with production operations.

Key Responsibilities

Develop and maintain local networks to optimize performance.
Troubleshoot and analyze warehouse operational equipment and systems to restore service.
Plan short- and long-term strategies to help meet or exceed warehouse operational expectations.
Support PowerShell scripting and automation.
Own the working relationship between technical operations and production operations.
Deploy software installations across many computers at a time.
Ensure security and privacy for networks and computer systems.
Diagnose and resolve problems through structured troubleshooting.
Set up workstations, including computers and peripheral devices such as routers and printers.
Verify hardware functionality, including HDD, mice, and keyboards.
Install and configure software and related functions according to specifications.
Provide orientation and user guidance for new software and computer equipment.
Maintain records and logs of repairs, fixes, and maintenance schedules.
Identify potential shortages of computer or network equipment and support ordering.
Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
Observe all company safety rules and assist with enforcement as appropriate.

Required Qualifications

High school diploma with relevant work experience in lieu of an advanced degree.
3+ years of end-user support experience.
1+ year of IT support experience.
Working knowledge of Microsoft Windows 10 and the Microsoft Server product line.
Working knowledge of the Microsoft Office Suite.
Working knowledge of TCP/IP networking and VPN technologies.
Working knowledge of data backup, virus protection, and network system monitoring.
Strong analytical and troubleshooting skills with the ability to manage technical operations.
Excellent diagnostic and problem-solving abilities.
Outstanding organizational and time-management skills.
Effective communication skills, including verbal, written, and presentation.
Solid understanding of computer systems, networks, and internet security principles.
Ability to participate in on-call support within a 24/7 operational environment.

Technology Stack

PowerShell
Microsoft Windows 10
Microsoft Server product line
Microsoft Office Suite
TCP/IP
VPN technologies

Preferred Qualifications

3+ years of experience with Warehouse Management Systems (WMS).
Experience with RF technology.
In-depth knowledge of data privacy principles and advanced network security.
Demonstrated ability to work collaboratively and adapt in a fast-paced environment.

Compensation and Benefits

Annual salary of $65,000 - $73,000 plus a performance-based bonus.
Health, dental, and vision insurance.
401(k) matching.
Vacation and sick time.

Work Location, Schedule, and Travel

Location: West Jordan, UT (onsite)
Schedule: Night Shift, 7:00 PM – 04:00 AM, Monday to Friday
Travel: Limited travel based on business needs

View full job page →

1mo ago

Sr. Help Desk Support Technician

ID Logistics West Jordan, UT

West Jordan, UT

1mo ago Closed

$65k - $73k/yr Full time End User Support Help Desk Information Technology (IT)

This position is no longer accepting applications (closed Jul 10, 2026).

Job Description

ID Logistics offers a focused, benefits-forward opportunity in West Jordan, UT. This onsite, night-shift role supports computer systems and networks within a 3PL warehouse, with an emphasis on troubleshooting to optimize operational performance. The position carries a salary range of USD 65,000 to 73,000 per year.

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) matching
Performance-based bonus
FSA/HSA programs available
Vacation time
Sick time
Friendly and Open-Door culture

Responsibilities

Develop and maintain local networks to optimize performance.
Troubleshoot and analyze warehouse operational equipment and systems.
Develop strategies for short- and long-term goals to meet or exceed warehouse operations expectations.
Support PowerShell scripting and automation efforts.
Serve as the liaison between technical operations and production operations.
Package software installations across multiple computers simultaneously.
Ensure the security and privacy of networks and computer systems.
Troubleshoot to diagnose and resolve problems.
Set up workstations with computers and necessary peripherals (routers, printers, etc.).
Inspect computer hardware such as HDDs, mice, keyboards, and related components to verify functionality.
Install and configure appropriate software and functions according to specifications.
Provide orientation and guidance to users on operating new software and equipment.
Maintain records and logs of repairs, fixes, and maintenance schedules.
Identify shortages of computer or network equipment and place orders as needed.
Adhere to corporate and site-specific Good Manufacturing Practices and report any noncompliance observed.
Follow all company safety rules and assist in enforcement as appropriate.

Requirements

High school diploma and relevant work experience in lieu of an advanced degree.
3+ years of end-user support experience.
1+ year of IT support experience.
Working knowledge of Microsoft Windows 10 and the Microsoft Server product line.
Working knowledge of the Microsoft Office Suite.
Working knowledge of TCP/IP networking, VPN technologies.
Working knowledge of data backup, virus protection, and network system monitoring.
Strong analytical and troubleshooting skills with the ability to manage technical operations.
Excellent diagnostic and problem-solving abilities.
Outstanding organizational and time-management skills.
Effective communication skills, including verbal, written, and presentation abilities.
Solid understanding of computer systems, networks, and internet security principles.
Ability to participate in on-call support within a 24/7 operational environment.

Technologies

PowerShell
Microsoft Windows 10
Microsoft Server product line
Microsoft Office Suite
TCP/IP networking
VPN technologies
Data backup
Virus protection
Network system monitoring

View full job page →

Support Jobs in West Jordan, UT

Sr. Help Desk Technician

Sr. Help Desk Support Technician

Get Support Jobs in West Jordan, UT alerts