Sr. Help Desk Technician

The role is responsible for maintaining and supporting computer systems and networks to improve warehouse operations within a 3PL packaging and fulfillment environment. This onsite position combines end-user help desk support with hands-on troubleshooting, workstation setup, software deployment, and network/security responsibilities, including automation support.

Role Overview

In this Sr. Help Desk Support Technician / Sr. IT Warehouse Support Technician position, you will support day-to-day technology needs for warehouse users and operational systems. The focus includes diagnosing and resolving issues, configuring workstations and peripherals, managing security and privacy across networks and computer systems, and coordinating technical operations with production operations.

Key Responsibilities

• Develop and maintain local networks to optimize performance.
• Troubleshoot and analyze warehouse operational equipment and systems to restore service.
• Plan short- and long-term strategies to help meet or exceed warehouse operational expectations.
• Support PowerShell scripting and automation.
• Own the working relationship between technical operations and production operations.
• Deploy software installations across many computers at a time.
• Ensure security and privacy for networks and computer systems.
• Diagnose and resolve problems through structured troubleshooting.
• Set up workstations, including computers and peripheral devices such as routers and printers.
• Verify hardware functionality, including HDD, mice, and keyboards.
• Install and configure software and related functions according to specifications.
• Provide orientation and user guidance for new software and computer equipment.
• Maintain records and logs of repairs, fixes, and maintenance schedules.
• Identify potential shortages of computer or network equipment and support ordering.
• Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
• Observe all company safety rules and assist with enforcement as appropriate.

Required Qualifications

• High school diploma with relevant work experience in lieu of an advanced degree.
• 3+ years of end-user support experience.
• 1+ year of IT support experience.
• Working knowledge of Microsoft Windows 10 and the Microsoft Server product line.
• Working knowledge of the Microsoft Office Suite.
• Working knowledge of TCP/IP networking and VPN technologies.
• Working knowledge of data backup, virus protection, and network system monitoring.
• Strong analytical and troubleshooting skills with the ability to manage technical operations.
• Excellent diagnostic and problem-solving abilities.
• Outstanding organizational and time-management skills.
• Effective communication skills, including verbal, written, and presentation.
• Solid understanding of computer systems, networks, and internet security principles.
• Ability to participate in on-call support within a 24/7 operational environment.

Technology Stack

• PowerShell
• Microsoft Windows 10
• Microsoft Server product line
• Microsoft Office Suite
• TCP/IP
• VPN technologies

Preferred Qualifications

• 3+ years of experience with Warehouse Management Systems (WMS).
• Experience with RF technology.
• In-depth knowledge of data privacy principles and advanced network security.
• Demonstrated ability to work collaboratively and adapt in a fast-paced environment.

Compensation and Benefits

• Annual salary of $65,000 - $73,000 plus a performance-based bonus.
• Health, dental, and vision insurance.
• 401(k) matching.
• Vacation and sick time.

Work Location, Schedule, and Travel

• Location: West Jordan, UT (onsite)
• Schedule: Night Shift, 7:00 PM – 04:00 AM, Monday to Friday
• Travel: Limited travel based on business needs