Sr. Help Desk Support Technician

ID Logistics offers a focused, benefits-forward opportunity in West Jordan, UT. This onsite, night-shift role supports computer systems and networks within a 3PL warehouse, with an emphasis on troubleshooting to optimize operational performance. The position carries a salary range of USD 65,000 to 73,000 per year.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Performance-based bonus
• FSA/HSA programs available
• Vacation time
• Sick time
• Friendly and Open-Door culture

Responsibilities

• Develop and maintain local networks to optimize performance.
• Troubleshoot and analyze warehouse operational equipment and systems.
• Develop strategies for short- and long-term goals to meet or exceed warehouse operations expectations.
• Support PowerShell scripting and automation efforts.
• Serve as the liaison between technical operations and production operations.
• Package software installations across multiple computers simultaneously.
• Ensure the security and privacy of networks and computer systems.
• Troubleshoot to diagnose and resolve problems.
• Set up workstations with computers and necessary peripherals (routers, printers, etc.).
• Inspect computer hardware such as HDDs, mice, keyboards, and related components to verify functionality.
• Install and configure appropriate software and functions according to specifications.
• Provide orientation and guidance to users on operating new software and equipment.
• Maintain records and logs of repairs, fixes, and maintenance schedules.
• Identify shortages of computer or network equipment and place orders as needed.
• Adhere to corporate and site-specific Good Manufacturing Practices and report any noncompliance observed.
• Follow all company safety rules and assist in enforcement as appropriate.

Requirements

• High school diploma and relevant work experience in lieu of an advanced degree.
• 3+ years of end-user support experience.
• 1+ year of IT support experience.
• Working knowledge of Microsoft Windows 10 and the Microsoft Server product line.
• Working knowledge of the Microsoft Office Suite.
• Working knowledge of TCP/IP networking, VPN technologies.
• Working knowledge of data backup, virus protection, and network system monitoring.
• Strong analytical and troubleshooting skills with the ability to manage technical operations.
• Excellent diagnostic and problem-solving abilities.
• Outstanding organizational and time-management skills.
• Effective communication skills, including verbal, written, and presentation abilities.
• Solid understanding of computer systems, networks, and internet security principles.
• Ability to participate in on-call support within a 24/7 operational environment.

Technologies

• PowerShell
• Microsoft Windows 10
• Microsoft Server product line
• Microsoft Office Suite
• TCP/IP networking
• VPN technologies
• Data backup
• Virus protection
• Network system monitoring