Support Jobs in West Tampa Heights, FL

1 job found

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1mo ago

eCommerce Specialist-Internet Help Desk, DC

Walt Disney World Resort Tampa, FL

Tampa, FL

1mo ago Closed

$20 - $20/hr Full time Application Support Computer Skills Customer Service

This position is no longer accepting applications (closed Oct 28, 2026).

Job Description

At Walt Disney World Resort, this role supports Guests as they plan and manage their digital vacation experience. Working in an inbound contact center at Disney Central in Tampa, Florida, you will help Guests through the website and the My Disney Experience application using phone, chat, and email.

This is an onsite, hourly position with paid training, focused on account and eCommerce support while delivering service that feels seamless and guest-centered.

What you’ll do

Support Guests exploring their vacation plans by offering recommendations and clear direction for a magical experience at Walt Disney World
Build and maintain relationships with Guests and Cast Members across lines of business to deliver excellent service
Maintain discretion and protect Guest confidentiality
Assist Guests with handling their accounts
Use multiple computer applications to support conversations across phone, chat, and email
Provide Guest Service when issues arise and work toward solutions
Meet required departmental metric expectations and efficiency goals
Share comprehensive resort and dining information using software applications during guest interactions
Complete all required Company training and compliance courses
Maintain flexibility with the work schedule, including overtime, weekends, and holidays

What we’re looking for

Experience handling conflict resolution and decision-making with integrity and partner resourcing
Computer proficiency in a Microsoft Windows environment
Strong written, verbal, and interpersonal communication skills
Knowledge of Disney products
Sales and service experience in a customer service or contact center setting
Strong sales and closing skills, including the ability to overcome objections
Bilingual skills

Tools you’ll use

My Disney Experience application
Microsoft Windows

Pay and benefits

Starting pay rate in Florida: $20.85 per hour
Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits (details: https://jobs.disneycareers.com/benefits)

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