Support Jobs in Westerville, OH

1 job found

Include remote jobs

Today

Tier II IT Support Specialist

DataField Technology Services Westerville, OH

Westerville, OH

Today

$24 - $34/hr Full time Active Directory Customer Support Device Management

Apply Now

Job Description

The Tier II IT Support Specialist provides hands-on technical assistance to business clients at the Westerville, OH onsite location. The role focuses on end-user support, Microsoft 365 administration, device management with Microsoft Intune, and troubleshooting across Windows, networking, and client environments.

Role Responsibilities

Deliver Tier I and Tier II technical support for Windows desktops, laptops, and end users.
Install, configure, and troubleshoot Windows 10 and Windows 11 devices.
Administer Microsoft 365 services including Outlook, Exchange Online, Teams, OneDrive, and SharePoint.
Deploy and manage endpoints using Microsoft Intune and Endpoint Manager.
Create and manage user accounts in Active Directory and Microsoft Entra ID (Azure AD).
Troubleshoot hardware and software issues, including printer and peripheral problems.
Assist with network troubleshooting covering switches, wireless access points, VPN connectivity, TCP/IP, and DNS.
Support mobile devices running iOS and Android.
Document incidents, resolutions, and client environment details in the ticketing system.
Escalate complex issues when needed while maintaining ownership of the customer experience.
Participate in workstation deployments, hardware replacements, and Microsoft 365 migrations.
Provide exceptional customer service both remotely and onsite.

Required Qualifications

2 to 5 years of IT support experience in a corporate IT department or a Managed Service Provider (MSP) environment.
Strong customer service skills.
Strong experience supporting Microsoft 365.
Experience deploying and managing devices using Microsoft Intune (or an equivalent mobile device management platform).
Basic to intermediate networking knowledge including TCP/IP, DNS, DHCP, VPN connectivity, and wireless networking.
Basic switch troubleshooting experience.
Experience supporting Windows 10 and Windows 11 administration.
Familiarity with Active Directory and Microsoft Entra ID (Azure AD).
Strong troubleshooting and problem-solving abilities.
Excellent communication and customer service skills.

Technology Stack

Windows 10, Windows 11
Microsoft 365, Outlook, Exchange Online, Teams, OneDrive, SharePoint
Microsoft Intune, Endpoint Manager
Active Directory, Microsoft Entra ID (Azure AD)
TCP/IP, DNS, DHCP, VPN connectivity
iOS, Android
Ticketing system
Microsoft Defender

Compensation and Location

Location: Westerville, OH (onsite)
Pay: USD 24 to 34 per hour
Minimum experience: 2 years

Benefits

Competitive pay based on experience
Medical, dental, and vision insurance
401(k) with company match

Preferred Qualifications

Experience working for a Managed Service Provider (MSP).
Experience with ConnectWise, NinjaOne, Datto, Autotask, or similar ticketing/RMM platforms.
Experience supporting Windows Server environments.
Knowledge of Microsoft Azure.
Experience with endpoint security solutions and Microsoft Defender.
Industry certifications such as CompTIA A+, Network+, Security+, Microsoft MD-102, or Azure Fundamentals (AZ-900).

What Makes the Candidate Successful

Demonstrated passion for helping people resolve technical problems.
Attention to detail and strong organizational skills.
Ability to prioritize multiple support requests in a fast-paced environment.
Willingness to learn new technologies and continue building technical skills.
Professional, team-oriented approach with a customer-first mindset.

View full job page →

Get Support Jobs in Westerville, OH alerts

New Support Jobs in Westerville, OH, daily.