Williamsville, NY

Support Jobs in Williamsville, NY

3 jobs found

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1mo ago

Service Desk Representative

Buffalo Medical Group Williamsville, NY

Williamsville, NY

1mo ago Closed

$19 - $28/hr Full time End User Support Help Desk Support Information Technology (IT)

This position is no longer accepting applications (closed Sep 20, 2026).

Job Description

Buffalo Medical Group is seeking a Service Desk Representative to support day-to-day IT needs for staff at its onsite location in Williamsville, NY. This front-line role focuses on handling inbound requests, documenting and resolving standard technical issues, and escalating more complex problems through the appropriate channels.

What you will do

Answer IT service desk calls and emails, and enter requested services into the BMG service desk system to create documentation.
Make an initial effort to resolve the request when possible.
If the issue cannot be resolved right away, assess the request and route it to the appropriate work queue.
Partner with the Service Desk Supervisor to complete follow-up activities as needed.
Build and maintain proficiency with BMG’s service desk management system.
Use Microsoft Office (Office Automation products) to support service desk work.
Develop base knowledge of BMG’s infrastructure components.
Develop base knowledge of the EPIC environment.
Follow and support Service Desk performance measures, including adherence to developed and published expectations.
Answer the phone promptly and courteously, and relay messages to other staff members as needed.
Support established BMG metrics and goals and exhibit behaviors aligned with the BMG mission and values.
Participate in required training determined by the Service Desk Supervisor, and attend required worksite safety training programs.
Comply with Group policies and procedures, including mandatory annual in-services, and with the BMG Corporate Compliance Policy and HIPAA regulations.
Perform other duties as required.

Schedule and work setting

100% in person position with no relocation assistance provided.
Standard schedule: Monday–Friday, 8:00am–4:30pm, with possible hour changes based on department needs.

Qualifications

Associates Degree
Minimum two years related experience
Or an equivalent combination of education and experience
Develop base knowledge of BMG infrastructure components
Develop base knowledge of the BMG EPIC environment
Develop proficiency with the BMG service desk management system
Be proficient with Microsoft Office (Office Automation products)
Adhere to developed and published Service Desk performance measures
Driver’s License (Required): a valid driver’s license and transportation to various offices/locations is required

Compensation

USD 19–28 per hour

Technologies you may use

BMG service desk system
BMG service desk management system
Microsoft Office
EPIC

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

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2mo ago

IT Support/ Help Desk

The Northwoods Corporation Williamsville, NY

Williamsville, NY

2mo ago Closed

$18 - $25/hr Full time Computer Skills End User Support Hardware Support

This position is no longer accepting applications (closed Jul 25, 2026).

Job Description

The IT support/help desk technician is responsible for maintaining terminals and peripherals, diagnosing and repairing network and system issues, and providing technical support to end-users at The Northwoods Corporation. The role also involves monitoring policy compliance for end-user network use.

Responsibilities

Maintain all terminals and peripherals including printers, modems, personal computers and data communications machines
Locate and ascertain the nature of network/system errors using appropriate software
Troubleshooting
Fix and replace equipment when it is down
Be the authority on repairing equipment malfunctions and supplying necessary technical support
Keeping all computer supplies handy and available
Monitor compliance with the company's policy on end-users' network use

Requirements

At least a high school diploma
Excellent computer skills are necessary
The ability to solve problems and troubleshoot
Strong communication skills
The ability to converse with and support those employees who are not technologically proficient
Knowledge of basic hardware and software functions and networking
Proficiencies in all Windows & Microsoft products are necessary, especially Microsoft Outlook
Organizational skills are essential

Technologies

Windows
Microsoft Outlook

Job Type

Full-time

Pay

USD 18.00 - 25.00 per hour

Work Location

Williamsville, NY (onsite) — In person

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3mo ago

Helpdesk Technician I

Great Lakes Medical Imaging LLC Williamsville, NY

Williamsville, NY

3mo ago Closed

$22 - $25/hr Full time Administrative Support Application Support Computer Skills

This position is no longer accepting applications (closed Jun 30, 2026).

Job Description

What we offer

Join Great Lakes Medical Imaging LLC as an onsite Helpdesk Technician I in Williamsville, NY. This entry‑level IT role supports both Great Lakes Medical Imaging and Great Lakes Medical Billing, with a competitive hourly rate of USD 22 to 25. You’ll work in a healthcare IT environment that values patient care, high standards, and teamwork.

Educational requirements and a pathway to grow within a collaborative tech team are part of the opportunity, with a focus on practical, hands‑on support to keep daily operations running smoothly.

Responsibilities

Be the first point of contact for IT support requests submitted by phone, email, ticketing system, or in person.
Document, categorize, prioritize, track, and update support tickets to ensure timely resolution and clear communication.
Provide Tier 1 troubleshooting for workstations, laptops, thin clients, mobile devices, printers, scanners, peripherals, and common software issues.
Assist with basic user account support, including password resets, access requests, MFA issues, and onboarding/offboarding tasks according to approved procedures.
Perform initial troubleshooting for Clinical and Business Applications, including RIS, PACS, EMPI, billing systems, and other approved platforms.
Escalate incidents and service requests to internal teams, third-party support, or vendors when issues exceed Tier 1 scope or require elevated access.
Install, configure, replace, and deploy standard endpoint hardware, peripherals, printers, and approved software under established IT procedures.
Provide basic network support, including initial troubleshooting of connectivity, Wi-Fi, VPN, printing, and workstation network access issues.
Follow security and compliance procedures when handling user access, devices, protected health information, and support requests in a healthcare environment.
Maintain accurate IT knowledge base articles, troubleshooting notes, asset records, and user-facing documentation.
Assist with hardware, software, IT supply, and spare equipment inventory tracking.
Support IT projects, device refreshes, application rollouts, and new site or department initiatives as assigned.
Conduct assigned quality assurance or checklist-based tasks, including workstation readiness, peripheral validation, and basic diagnostic monitor support under direction.
Meet or exceed assigned service level expectations, KPIs, customer service standards, and documentation requirements.
Perform other duties as required or assigned to support departmental goals and ensure effective operation of the organization’s technology services.

Requirements

High school diploma or equivalent.
0–1 year of IT helpdesk, desktop support, technical support, or closely related customer service experience.
Basic understanding of Windows workstations, Google Workspace, printers, peripherals, and common business applications.
Ability to follow documented procedures, accurately document support activity, and escalate appropriately.
Strong customer service, communication, prioritization, and problem-solving skills.

Patient care and customer service

Greet with eye contact and a smile.
Interact with patients at their pace and level.
Demonstrate patience and compassion when interacting with patients.
Act on opportunities to go above and beyond in service delivery.

Quality - strive for excellence

Share information, knowledge, and expertise with colleagues.
Ask for, accept, and use feedback to improve outcomes.
Anticipate and prevent potential problems where possible.
Be responsible and efficient with Great Lakes resources (time, scheduling, property, equipment, etc.).
Take personal responsibility for your work area and the quality of your work.
Look for and act on opportunities for continuous improvement.

Teamwork - perform as one team

Speak positively about Great Lakes, team members, and patients.
Recognize and share successes of the Great Lakes Way in action.
Proactively offer to help others.
Be flexible and embrace changes with a positive attitude.
Contribute to a fun, energetic, and positive work environment.
Practice blameless problem solving, assuming the positive intentions of others.

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Support Jobs in Williamsville, NY

Service Desk Representative

IT Support/ Help Desk

Helpdesk Technician I

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