IT Support/ Help Desk

The IT support/help desk technician is responsible for maintaining terminals and peripherals, diagnosing and repairing network and system issues, and providing technical support to end-users at The Northwoods Corporation. The role also involves monitoring policy compliance for end-user network use.

Responsibilities

• Maintain all terminals and peripherals including printers, modems, personal computers and data communications machines
• Locate and ascertain the nature of network/system errors using appropriate software
• Troubleshooting
• Fix and replace equipment when it is down
• Be the authority on repairing equipment malfunctions and supplying necessary technical support
• Keeping all computer supplies handy and available
• Monitor compliance with the company's policy on end-users' network use

Requirements

• At least a high school diploma
• Excellent computer skills are necessary
• The ability to solve problems and troubleshoot
• Strong communication skills
• The ability to converse with and support those employees who are not technologically proficient
• Knowledge of basic hardware and software functions and networking
• Proficiencies in all Windows & Microsoft products are necessary, especially Microsoft Outlook
• Organizational skills are essential

Technologies

• Windows
• Microsoft Outlook

Job Type

Full-time

Pay

USD 18.00 - 25.00 per hour

Work Location

Williamsville, NY (onsite) — In person