Support Jobs in Winchester, VA

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IT Helpdesk Analyst

Metromont LLC Winchester, VA

Winchester, VA

Today

$25 - $32/hr Full time Active Directory Application Support Azure

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Job Description

The IT Helpdesk Analyst at Metromont LLC provides day-to-day technical and software support for Metromont Associates. The role focuses on troubleshooting, analyzing, prioritizing, and resolving end-user issues, with support spanning hardware, applications, and core Microsoft services.

Location and Schedule

Location: Winchester, VA (onsite)
Work schedule: Monday to Friday, 8am to 5pm
Availability: Some projects and support requests may require after-hours and/or weekend work
Work environment: Primarily an office setting; some work in the plant environment may be required

Role Purpose

This position supports Metromont Associates by troubleshooting, analyzing, prioritizing, resolving, and/or facilitating issues to reach a resolution. Support covers both technical and software problems for internal and remote customers.

Key Responsibilities

Troubleshoot general and company-specific hardware and software applications
Provide technical support to internal and remote customers
Resolve malware and virus infections
Follow company IT policies, procedures, and best practices
Use ticket tracking software to assist end users as issues arise
Deploy computers to end users and ensure required software is installed
Set up user accounts and grant requested and approved permissions
Assist users with conference room usage
Troubleshoot Office 365 and Azure issues for end users
Troubleshoot printing issues for end users

Required Experience and Qualifications

Experience: Minimum 1-2 years of prior help desk experience using a ticket-tracking system
Customer-focused approach with excellent written and verbal communication
Strong organizational and prioritization skills
Self-motivated with a willingness to learn new skills
Experience troubleshooting Windows 10 (and newer) operating systems and Office 365 business applications
Prior experience with Server 2008, Server 2012, Server 2016, and Server 2019
Experience with Active Directory
Experience troubleshooting basic network issues
Previous helpdesk environment experience
Supportive understanding of computers, Windows operating systems, and Microsoft applications

Technologies

Windows 10
Office 365
Azure
Server 2008
Server 2012
Server 2016
Server 2019
Active Directory

Reporting and Supervision

Supervisor: Direct supervisor is the Director of IT
Management: This role does not supervise others

Compensation

Salary: USD 25 - 32 per hour
Minimum experience: 1 years

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