SupportJobs.io
← Back to all jobs
Metromont LLC

IT Helpdesk Analyst

Metromont LLC
Winchester, VA $25 - $32/hr Full time Posted 13d ago
Active Directory Application Support Azure Customer Support End User Support Hardware Support Help Desk Support Incident Management Information Technology (IT) It Service Management IT Services Office 365 Onsite Server Support Technical Support Virus Removal Windows Windows Support
Apply Now

Job Description

The IT Helpdesk Analyst at Metromont LLC provides day-to-day technical and software support for Metromont Associates. The role focuses on troubleshooting, analyzing, prioritizing, and resolving end-user issues, with support spanning hardware, applications, and core Microsoft services.

Location and Schedule

  • Location: Winchester, VA (onsite)
  • Work schedule: Monday to Friday, 8am to 5pm
  • Availability: Some projects and support requests may require after-hours and/or weekend work
  • Work environment: Primarily an office setting; some work in the plant environment may be required

Role Purpose

This position supports Metromont Associates by troubleshooting, analyzing, prioritizing, resolving, and/or facilitating issues to reach a resolution. Support covers both technical and software problems for internal and remote customers.

Key Responsibilities

  • Troubleshoot general and company-specific hardware and software applications
  • Provide technical support to internal and remote customers
  • Resolve malware and virus infections
  • Follow company IT policies, procedures, and best practices
  • Use ticket tracking software to assist end users as issues arise
  • Deploy computers to end users and ensure required software is installed
  • Set up user accounts and grant requested and approved permissions
  • Assist users with conference room usage
  • Troubleshoot Office 365 and Azure issues for end users
  • Troubleshoot printing issues for end users

Required Experience and Qualifications

  • Experience: Minimum 1-2 years of prior help desk experience using a ticket-tracking system
  • Customer-focused approach with excellent written and verbal communication
  • Strong organizational and prioritization skills
  • Self-motivated with a willingness to learn new skills
  • Experience troubleshooting Windows 10 (and newer) operating systems and Office 365 business applications
  • Prior experience with Server 2008, Server 2012, Server 2016, and Server 2019
  • Experience with Active Directory
  • Experience troubleshooting basic network issues
  • Previous helpdesk environment experience
  • Supportive understanding of computers, Windows operating systems, and Microsoft applications

Technologies

  • Windows 10
  • Office 365
  • Azure
  • Server 2008
  • Server 2012
  • Server 2016
  • Server 2019
  • Active Directory

Reporting and Supervision

  • Supervisor: Direct supervisor is the Director of IT
  • Management: This role does not supervise others

Compensation

  • Salary: USD 25 - 32 per hour
  • Minimum experience: 1 years

Similar Jobs