Wright-Patterson AFB, OH

Support Jobs in Wright-Patterson AFB, OH

2 jobs found

Include remote jobs

Today

Help Desk Technician

Akima, LLC Wright-Patterson AFB, OH

Wright-Patterson AFB, OH

Today

$31 - $38/hr Full time Customer Support Hardware Support Help Desk Support

Apply Now

Job Description

Akima, LLC is seeking a Help Desk Technician III to support NASIC, NSIC, and mission-partner customers at Wright-Patterson AFB, Ohio. In this onsite role, you’ll deliver Tier 1 technical assistance across multiple classified and unclassified networks, managing incidents and service requests while administering user access and monitoring enterprise systems.

What you’ll do

Provide Tier 1 technical support for walk-in, telephone, and electronically submitted customer incidents and service requests during established NASIC core hours.
Diagnose and address end-user issues involving hardware, software, account access, network access, and other common IT problems using approved troubleshooting procedures, SOPs, and knowledge-management resources.
Monitor and manage incidents and service requests by opening, updating, assigning, escalating, and closing items across up to four separate Government-provided ticketing systems.
Maintain accurate documentation in ticketing systems and operational logs, including customer details, troubleshooting steps, resolution actions, outages, errors, and maintenance activities.
Support account administration tasks such as account locks/unlocks, password resets, granting and revoking authorized network access and file permissions, group-policy changes, and organizational mailbox assignments.
Perform approved file and directory restorations and assist with authorized desktop software installation and troubleshooting.
Use remote access to diagnose and resolve issues, execute approved software installations, and complete troubleshooting with established checklists and procedures.
Escalate unresolved items to the appropriate Tier 2 support organizations covering desktop, hardware, software, network, A/V, or other specialties.
Coordinate with Air Force and enterprise support organizations as needed to facilitate resolution of customer issues.
Monitor network, system, and environmental conditions using NASIC-provided tools, and report alarms, outages, or service-delivery issues according to established procedures.
Assist with daily network and service-delivery status reporting and ensure significant customer or mission-impacting issues are promptly communicated to appropriate leadership.
Provide VTC session support, helping customers establish and maintain connectivity and responding to technical issues before or during scheduled sessions.
Perform initial troubleshooting of VTC equipment, displays, microphones, connections, and supporting conference-room technology, coordinating with A/V personnel or other technical organizations when additional help is required.
Respond to VTC service issues in a timely manner, maintain communication with customers during troubleshooting, and escalate unresolved issues to the appropriate support personnel.
Use and maintain local SOPs, troubleshooting guides, knowledge articles, and other knowledge-management documentation in accordance with NASIC policy.
Perform media virus scanning and other authorized Service Desk support functions as assigned.
Maintain professionalism and customer service standards for users with varying levels of technical knowledge.
Comply with applicable NASIC, Air Force, DoD, cybersecurity, information-protection, and operational policies and procedures.

Requirements

Must possess and maintain Information Assurance Technical (IAT) Level II certification as required by Air Force Manual (AFMAN) 17-1303, Department of Defense (DoD) Directive 8140.01, and DoD 8570.01-M.
Must have an active TS/SCI security clearance.

Benefits

Comprehensive benefits program including medical, dental, vision, life insurance, 401(k), and other voluntary benefits.
Paid Time Off (PTO) for regular full-time and part-time employees.
Pay Range: $31.25-$38.47 (hourly); listed rate: USD 31 - 38 per hourly.
Work Type: On-Site.
Job ID: 2026-25311.

View full job page →

1mo ago

Help Desk/Systems Administrator

Oneida Network Infrastructure Fairborn, OH

Fairborn, OH

1mo ago Closed

$70k - $80k/yr Contract Active Directory Application Support Customer Support

This position is no longer accepting applications (closed Aug 9, 2026).

Job Description

Oneida Network Infrastructure seeks an experienced Help Desk / System Administrator for a long term, on-site contract at Wright-Patterson AFB to deliver Tier 1 support and system administration for AFRL users via the approved ticketing system.

Responsibilities

Diagnose and resolve user technical issues through the approved ticketing system, Salesforce Service Cloud.
Answer inquiries, troubleshoot hardware and software problems, and provide guidance on system usage and best practices.
Support software and hardware issues, including workstation imaging, peripherals, and mobile devices.
Track, manage, and close help desk tickets in line with assignment rules and escalation policies.
Ensure timely issue resolution according to performance thresholds while maintaining high customer satisfaction.
Optimize help desk resources and share subject matter expertise and best practices with users.
Manage an expected workload of roughly 450-800 help desk tickets per month across all support categories.

Requirements

5+ years of relevant IT support or system administration experience (Help Desk, Desktop Support, or Systems Administration).
DoD 8140/8570 IAT Level II certification (451 System Administrator) or an equivalent compliant credential.
Familiarity with ticketing systems such as Salesforce Service Cloud or similar ITSM platforms.
Strong troubleshooting skills across Windows environments, hardware, imaging, and mobile devices.
Excellent customer service, communication, and documentation abilities.
Ability to work on-site in a secure government environment.

Technologies

Salesforce Service Cloud

Position overview

Oneida Network Infrastructure (ONI) is looking for a seasoned Help Desk and System Administrator to provide Tier 1 technical support and on-site system administration at Wright-Patterson Air Force Base. The role focuses on resolving technical issues for AFRL users, maintaining system reliability, and delivering strong customer service through an approved ticketing workflow.

Preferred Qualifications

Prior experience supporting Department of Defense or federal government environments.
Knowledge of AFRL or Air Force IT environments and security policies.
Experience with endpoint imaging tools and mobile device management (MDM).

Security requirements

Must possess a U.S. Government security clearance.
U.S. Citizenship is required in accordance with government contract requirements.

Compensation & terms

Salary: USD 70,000 - 80,000 per year
Job type: Contract
Location: Wright-Patterson AFB, OH on-site

Compliance & Equal Opportunity

Oneida Network Infrastructure (ONI) is an Equal Opportunity Employer. Qualified candidates will be considered without regard to protected characteristics. Applicants with disabilities and protected veterans are encouraged to apply. Reasonable accommodations are available upon request.

View full job page →

Support Jobs in Wright-Patterson AFB, OH

Help Desk Technician

Help Desk/Systems Administrator

Get Support Jobs in Wright-Patterson AFB, OH alerts