Support Jobs in Wyomissing, PA

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Today

Help Desk Analyst

firstPROPhiladelphia Wyomissing, PA

Wyomissing, PA

Today

$24 - $27/hr Full time Computer Skills Desktop Support End User Support

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Job Description

What you get

This onsite role in Wyomissing, PA offers a competitive pay rate and a chance to contribute to a collaborative Desktop Services team. You will support end users through hardware deployments, workstation setup, software installations, deskside troubleshooting, and office relocations. The team coordinates closely with Desktop Engineering, Service Desk, and Warehouse/Operations to ensure timely service delivery, with an average of 10 to 15 tickets handled each day.

Pay: $24-$27 per hour
Location: Onsite in Wyomissing, PA
Hands-on involvement with hardware deployments, software installs, and deskside troubleshooting
Cross-team collaboration with Desktop Engineering, Service Desk, and Warehouse/Operations
Daily ticket load of approximately 10–15 tasks

What you'll do

Configure, image, reimage, and deploy Windows desktops and laptops
Install and configure monitors, docking stations, printers, and other peripherals
Perform software installations, upgrades, and migrations
Provide hands-on deskside support to diagnose and resolve hardware, software, and peripheral issues
Coordinate workstation deployments for new hires, refreshes, and replacements
Support office moves by disconnecting, relocating, and reconnecting IT equipment
Configure printers and peripherals after workstation relocations
Prepare, stage, and inventory equipment for deployment
Manage approximately 10–15 support tickets daily, balancing break/fix with deployment activities
Collaborate with Desktop Engineering, Service Desk, and Warehouse/Operations to ensure timely service delivery
Deliver strong customer service and clear communication with employees at all levels

Requirements

2+ years of Desktop Support, PC Technician, or similar hands-on IT support experience
Experience imaging and reimaging Windows PCs
Experience performing software installations, upgrades, and migrations
Strong hands-on deskside support and troubleshooting experience
Experience using Microsoft Intune, ServiceNow, Eracent, or similar endpoint management and ticketing platforms
Excellent communication and interpersonal skills with a customer-first approach
Ability to prioritize multiple tasks and adapt in a fast-paced environment
Comfortable lifting, moving, and installing desktop equipment throughout the workday

Technologies

Microsoft Intune
ServiceNow
Eracent

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