Wyomissing, PA

Support Jobs in Wyomissing, PA

2 jobs found

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1mo ago

Service Desk Analyst II

Solve IT Solutions, LLC Wyomissing, PA

Wyomissing, PA

1mo ago Closed

$29 - $31/hr Full time Active Directory Customer Support End User Support

This position is no longer accepting applications (closed Sep 13, 2026).

Job Description

Solve IT Solutions, LLC is hiring an Service Desk Analyst II to provide strong L2 support in a customer-first environment. This onsite role in Wyomissing, PA (19610) supports incidents, requests, alerts, and escalations while helping clients stay productive. The schedule is typically Monday through Friday, 8am to 5pm (EST), with flexibility for occasional after-hours needs and an on-call rotation estimated at one week on, five to six weeks off (on average).

What you will do

Provide L2 service desk support for incoming incidents, requests, and alerts from calls and emails
Document client-reported information and troubleshooting actions with accurate results in the PSA/ticketing system
Resolve and route complex technical issues escalated from L1 to ensure timely, effective outcomes
Assign, prioritize, and handle incidents and requests efficiently while maintaining high first-call resolution
Maintain a personal queue of open tickets and follow up to drive incident resolution and customer satisfaction (CSAT)
Monitor PSA tickets for critical problems, perform second-level troubleshooting, and escalate when appropriate
Proactively identify recurring incident patterns and take steps to resolve or eliminate them
Participate in process improvement and knowledge documentation to improve customer experience and operating efficiency
Respond promptly to call and email queues while ensuring service level agreement adherence
Maintain system security guidelines across all clients
Create user accounts and manage client access rights
Administer, configure, and maintain Microsoft Windows Server environments for performance, security, and reliability
Collaborate with IT team members to monitor, manage, and troubleshoot M365 services including Azure, Entra ID, Exchange online, OneDrive, and SharePoint
Support clients through effective communication and user education on system operations and applications
Administer Microsoft-based systems as a shared responsibility, including Active Directory, GPOs, DNS, NFS, and related enterprise management systems
Work with proprietary client applications for implementation and upgrades; coordinate with application support teams when needed
Assist with internal documentation and procedures for specific client environments and support activities such as patch management

Skills and experience needed

Minimum 5 years of IT support experience (at least 2 years in senior or escalated support; MSP experience strongly preferred)
5+ years using PSA/RMM tools for troubleshooting and service desk support
Proficiency across a wide range of technologies, including Microsoft, Mac, VMWare, and Hyper-V
Working knowledge of PCs, operating systems, applications, networks, and hardware concepts
Understanding of cybersecurity best practices and tools to protect client data
Monitoring and troubleshooting skills related to server performance
Basic understanding of M365 environments including Azure and Entra ID
Strong analytical and critical thinking with a record of resolving challenging technical issues
Excellent verbal and written communication skills for end users and client IT or management, including professional writing and clear expectation setting
Ability to work within on-call rotation during nights and weekends
Highly self-motivated with attention to detail; comfortable working independently and collaboratively
Ability to grow and learn new technologies
Minimum education: High school or equivalent (Required)
Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft Certified: Azure Fundamentals, or other Microsoft certification are highly desirable
Willingness to maintain and sustain current and new certifications and training as offered or required
Wyomissing, PA 19610 is required; PA Driver’s License is preferred

Technologies you will work with

Microsoft, Mac, VMWare, Hyper-V
Microsoft Windows Server and Microsoft Windows Server environments
Microsoft 365 (M365), Azure, Entra ID, Exchange online, OneDrive, SharePoint
PSA/ticketing system, PSA/RMM, RMM
Active Directory, GPOs, DNS, NFS

Compensation and schedule

Salary: USD 29 - 31 per hourly. Schedule: Typically Monday through Friday, 8am to 5pm (EST), with occasional flexible hours and on-call coverage (estimated one week on, five to six weeks off on average). This role is onsite/in person.

Benefits

401(k) and 401(k) matching
Health insurance
Dental insurance
Vision insurance
Life insurance
Flexible spending account
Paid time off
Referral program

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1mo ago

Help Desk Analyst

firstPROPhiladelphia Wyomissing, PA

Wyomissing, PA

1mo ago Closed

$24 - $27/hr Full time Computer Skills Desktop Support End User Support

This position is no longer accepting applications (closed Aug 27, 2026).

Job Description

What you get

This onsite role in Wyomissing, PA offers a competitive pay rate and a chance to contribute to a collaborative Desktop Services team. You will support end users through hardware deployments, workstation setup, software installations, deskside troubleshooting, and office relocations. The team coordinates closely with Desktop Engineering, Service Desk, and Warehouse/Operations to ensure timely service delivery, with an average of 10 to 15 tickets handled each day.

Pay: $24-$27 per hour
Location: Onsite in Wyomissing, PA
Hands-on involvement with hardware deployments, software installs, and deskside troubleshooting
Cross-team collaboration with Desktop Engineering, Service Desk, and Warehouse/Operations
Daily ticket load of approximately 10–15 tasks

What you'll do

Configure, image, reimage, and deploy Windows desktops and laptops
Install and configure monitors, docking stations, printers, and other peripherals
Perform software installations, upgrades, and migrations
Provide hands-on deskside support to diagnose and resolve hardware, software, and peripheral issues
Coordinate workstation deployments for new hires, refreshes, and replacements
Support office moves by disconnecting, relocating, and reconnecting IT equipment
Configure printers and peripherals after workstation relocations
Prepare, stage, and inventory equipment for deployment
Manage approximately 10–15 support tickets daily, balancing break/fix with deployment activities
Collaborate with Desktop Engineering, Service Desk, and Warehouse/Operations to ensure timely service delivery
Deliver strong customer service and clear communication with employees at all levels

Requirements

2+ years of Desktop Support, PC Technician, or similar hands-on IT support experience
Experience imaging and reimaging Windows PCs
Experience performing software installations, upgrades, and migrations
Strong hands-on deskside support and troubleshooting experience
Experience using Microsoft Intune, ServiceNow, Eracent, or similar endpoint management and ticketing platforms
Excellent communication and interpersonal skills with a customer-first approach
Ability to prioritize multiple tasks and adapt in a fast-paced environment
Comfortable lifting, moving, and installing desktop equipment throughout the workday

Technologies

Microsoft Intune
ServiceNow
Eracent

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Support Jobs in Wyomissing, PA

Service Desk Analyst II

Help Desk Analyst

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