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firstPROPhiladelphia

Help Desk Analyst

firstPROPhiladelphia
Wyomissing, PA $24 - $27/hr Full time Posted 9h ago
Computer Skills Desktop Support End User Support Hardware Support Help Desk Support IT Operations IT Services Onsite Service Desk Technical Support Windows Workstations
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Job Description

What you get

This onsite role in Wyomissing, PA offers a competitive pay rate and a chance to contribute to a collaborative Desktop Services team. You will support end users through hardware deployments, workstation setup, software installations, deskside troubleshooting, and office relocations. The team coordinates closely with Desktop Engineering, Service Desk, and Warehouse/Operations to ensure timely service delivery, with an average of 10 to 15 tickets handled each day.

  • Pay: $24-$27 per hour
  • Location: Onsite in Wyomissing, PA
  • Hands-on involvement with hardware deployments, software installs, and deskside troubleshooting
  • Cross-team collaboration with Desktop Engineering, Service Desk, and Warehouse/Operations
  • Daily ticket load of approximately 10–15 tasks

What you'll do

  • Configure, image, reimage, and deploy Windows desktops and laptops
  • Install and configure monitors, docking stations, printers, and other peripherals
  • Perform software installations, upgrades, and migrations
  • Provide hands-on deskside support to diagnose and resolve hardware, software, and peripheral issues
  • Coordinate workstation deployments for new hires, refreshes, and replacements
  • Support office moves by disconnecting, relocating, and reconnecting IT equipment
  • Configure printers and peripherals after workstation relocations
  • Prepare, stage, and inventory equipment for deployment
  • Manage approximately 10–15 support tickets daily, balancing break/fix with deployment activities
  • Collaborate with Desktop Engineering, Service Desk, and Warehouse/Operations to ensure timely service delivery
  • Deliver strong customer service and clear communication with employees at all levels

Requirements

  • 2+ years of Desktop Support, PC Technician, or similar hands-on IT support experience
  • Experience imaging and reimaging Windows PCs
  • Experience performing software installations, upgrades, and migrations
  • Strong hands-on deskside support and troubleshooting experience
  • Experience using Microsoft Intune, ServiceNow, Eracent, or similar endpoint management and ticketing platforms
  • Excellent communication and interpersonal skills with a customer-first approach
  • Ability to prioritize multiple tasks and adapt in a fast-paced environment
  • Comfortable lifting, moving, and installing desktop equipment throughout the workday

Technologies

  • Microsoft Intune
  • ServiceNow
  • Eracent

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