Korean Language Support Jobs

1 job found

3d ago

System Admin & Service Desk Bilingual Korean

Linkstar Solution Plano, TX

Plano, TX

3d ago

$36 - $36/hr Full time Active Directory Desktop Support End User Support

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Job Description

Plano, TX onsite role for a bilingual Korean-English system administrator and service desk professional supporting hardware, software, and network issues across a global user base.

Responsibilities

Provide bilingual Korean-English technical support via help desk systems, assisting users with hardware, software, and network issues promptly and professionally
Install, troubleshoot, and maintain computer hardware including desktops, laptops, mobile devices, and peripherals
Diagnose and resolve problems across Windows, macOS, and Linux operating systems
Manage Active Directory accounts, including user provisioning, GPO configurations, and permission management
Troubleshoot network connectivity issues involving LAN, TCP/IP, DNS, VPNs, firewalls, and related TCP techniques
Support IT infrastructure components such as Windows Server environments, AD management, DNS configuration, and security measures
Assist with equipment setup, configuration, upgrades, and repairs, recording all support activities in the ticketing system
Collaborate with teammates to identify recurring issues and implement proactive solutions to improve system stability and security

Requirements

Fluent written and spoken English and Korean to communicate clearly with clients and colleagues
Minimum 1 year of IT support or help desk experience with a strong focus on desktop support and hardware troubleshooting
Bilingual proficiency in Korean and English is essential for effective user communication
Solid knowledge of Microsoft Office applications and familiarity with help desk ticketing systems
Strong understanding of computer networking concepts, including LAN/WAN, TCP/IP, DNS, VPNs, firewalls, and TCP troubleshooting
Hands-on experience supporting Windows (including Windows Server), macOS, Linux, and mobile devices
Knowledge of Active Directory management and GPO configuration for access control and security policies
Strong analytical skills to diagnose complex technical issues quickly and accurately
Excellent communication skills and customer service in a fast-paced environment
Bachelor’s degree is preferred

Technologies

Windows
macOS
Linux
Windows Server
Active Directory
GPO (Group Policy Object)
LAN
TCP/IP
DNS
VPN
firewalls
Jira
Microsoft Office

Compensation

Hourly rate: $36.78 per hour
Location: Plano, TX onsite

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