System Admin & Service Desk Bilingual Korean

Plano, TX onsite role for a bilingual Korean-English system administrator and service desk professional supporting hardware, software, and network issues across a global user base.

Responsibilities

• Provide bilingual Korean-English technical support via help desk systems, assisting users with hardware, software, and network issues promptly and professionally
• Install, troubleshoot, and maintain computer hardware including desktops, laptops, mobile devices, and peripherals
• Diagnose and resolve problems across Windows, macOS, and Linux operating systems
• Manage Active Directory accounts, including user provisioning, GPO configurations, and permission management
• Troubleshoot network connectivity issues involving LAN, TCP/IP, DNS, VPNs, firewalls, and related TCP techniques
• Support IT infrastructure components such as Windows Server environments, AD management, DNS configuration, and security measures
• Assist with equipment setup, configuration, upgrades, and repairs, recording all support activities in the ticketing system
• Collaborate with teammates to identify recurring issues and implement proactive solutions to improve system stability and security

Requirements

• Fluent written and spoken English and Korean to communicate clearly with clients and colleagues
• Minimum 1 year of IT support or help desk experience with a strong focus on desktop support and hardware troubleshooting
• Bilingual proficiency in Korean and English is essential for effective user communication
• Solid knowledge of Microsoft Office applications and familiarity with help desk ticketing systems
• Strong understanding of computer networking concepts, including LAN/WAN, TCP/IP, DNS, VPNs, firewalls, and TCP troubleshooting
• Hands-on experience supporting Windows (including Windows Server), macOS, Linux, and mobile devices
• Knowledge of Active Directory management and GPO configuration for access control and security policies
• Strong analytical skills to diagnose complex technical issues quickly and accurately
• Excellent communication skills and customer service in a fast-paced environment
• Bachelor’s degree is preferred

Technologies

• Windows
• macOS
• Linux
• Windows Server
• Active Directory
• GPO (Group Policy Object)
• LAN
• TCP/IP
• DNS
• VPN
• firewalls
• Jira
• Microsoft Office

Compensation

• Hourly rate: $36.78 per hour
• Location: Plano, TX onsite