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Desktop Support Engineer

Axiom Technologies Kennewick, WA

Kennewick, WA

Today

Contract End User Support Hardware Support Help Desk Support

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Job Description

Axiom Technologies is hiring an Independent Contractor Desktop Support Engineer for on-site, first- and second-level technical support in Kennewick, WA (onsite). This on-demand/field role focuses on helping end users quickly by troubleshooting desktop issues, coordinating next steps, and supporting a stable desktop computing environment.

What you’ll do

Deliver on-site desktop and IT support for end users at the client location.
Triage, prioritize, and help resolve service requests in a timely manner by coordinating dispatch as needed.
Troubleshoot and resolve problems involving Windows desktops, laptops, and associated peripherals.
Install, configure, and maintain hardware, operating systems, and enterprise software applications.
Support network connectivity issues, including LAN troubleshooting, and perform basic checks using console access when required.
Assist with device setup, replacements, and hardware installations.
Document service activity and provide updates to the service delivery team.
Follow client IT policies and security procedures while completing on-site tasks.

What you bring

Strong knowledge of Windows operating systems and desktop environments.
Experience troubleshooting and replacing hardware.
Basic understanding of networking, including LAN connectivity, switches, and routers.
Ability to diagnose and resolve desktop, printer, and peripheral issues.
Good communication and customer service skills.
Ability to work independently in on-site support environments.

Tools and technologies

Windows
LAN
Switches and routers

Role details

Location: Kennewick, WA 99338
Job type: Contract (Independent Contractor)
Start date: Immediate
Work model: On-demand / field support role
The Service Delivery Team shares work assignments, and engineers are contacted via phone or email when support is required.
Each assignment includes the site location, SPOC details, and reporting time.
No guaranteed number of working hours.

Eligibility

U.S. Citizens and Green Card Holders preferred

How to apply

Send your resume to careers.us@axiomtechnologies.com.

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21d ago

IT Support Engineer

BETSOL New York, NY

New York, NY

21d ago

$70k - $80k/yr Full time Antivirus Asset Management Customer Support

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Job Description

BETSOL is hiring an IT Support Engineer to support customer offices through a mix of onsite and remote help. This role focuses on keeping end users productive by resolving desktop, laptop, and connectivity issues, managing IT service tickets, and maintaining Windows endpoints alongside core security and software tools.

You’ll also help ensure smooth IT operations by coordinating onboarding and offboarding, supporting new office setups with offshore network and security teams, and maintaining accurate asset and inventory records throughout the lifecycle.

What you’ll do

Provide onsite support for customer offices as needed.
Coordinate with offshore teams (network, security) to assist with setup and maintenance tasks for new office locations.
Support employee onboarding and offboarding activities.
Install, configure, test, and maintain desktops, laptops, peripherals, and related hardware.
Troubleshoot and resolve hardware, software, OS, and peripheral-related incidents and service requests for end users.
Contact users by phone or Microsoft Teams to schedule remote or onsite support sessions.
Monitor, assign, prioritize, and resolve tickets using ITSM tools such as ServiceNow, Jira, or similar platforms.
Follow SLA requirements, ticket quality standards, documentation rules, and escalation procedures.
Perform root cause analysis for recurring issues and collaborate with teams on permanent fixes.
Maintain accurate time tracking, ticket updates, and resolution notes following ITIL best practices.
Handle Windows OS installation, reinstallation, upgrades, patching, and configuration for desktops and laptops.
Install and support standard enterprise applications including Microsoft Office, Acrobat Reader, mail clients, and collaboration tools.
Deploy and maintain antivirus and endpoint protection, including detection and removal of malware or viruses.
Configure user profiles, email accounts, and basic system policies as required.
Troubleshoot LAN, Wi‑Fi, VPN, and basic network connectivity issues.
Configure and support network and local printers.
Coordinate with network and security teams for escalations related to infrastructure issues.
Manage IT assets through procurement, allocation, tracking, recovery, and disposal.
Maintain accurate asset records using CMDB and tools such as ServiceNow, Insight, or HPAM.
Manage IT inventory for laptops, desktops, accessories, and spares.
Support e-waste management and e-recycling activities in line with company policies.
Execute IT onboarding/offboarding, including system setup, access provisioning, asset handover, and recovery.
Support data security and compliance during employee exits by following standard IT procedures.
Follow IT policies, security standards, and compliance requirements.
Create and update technical documentation, SOPs, and knowledge base articles.
Identify opportunities to improve processes, automation, and service delivery.
Collaborate with cross-functional IT teams on projects, upgrades, and rollouts.

Requirements

3+ years of experience as a System Administrator, Helpdesk Administrator, or equivalent role.
Strong knowledge of Windows OS installation, configuration, troubleshooting, and support.
Hands-on experience troubleshooting desktop and laptop hardware and software.
Experience with printer configuration, email setup, Wi‑Fi, and LAN connectivity issues.
Familiarity with ITSM tools such as ServiceNow and Jira, and CMDB-based asset management.
Working knowledge of ITIL processes: Incident, Request, Problem, and Change Management.
Excellent verbal and written communication skills, including the ability to interact with global users and manage vendors.
Strong analytical, troubleshooting, and independent problem-solving skills.
Must be willing to commute and work on-site at client locations in NY and NJ, 2-3 times per week (travel expense reimbursement policy provided).
Education: Bachelor’s Degree in an IT-related discipline or equivalent.

Technologies

Microsoft Teams, ServiceNow, Jira
ITIL, CMDB, Insight, HPAM
Windows OS, Microsoft Office, Acrobat Reader
Antivirus, endpoint protection
LAN, Wi‑Fi, VPN

Benefits

Competitive salary
Medical, dental, and vision coverage
401(k) with company match
Flexible PTO plus paid holidays
Hybrid work flexibility
Learning and development support
Inclusive, team-driven culture
Opportunities to work with and learn from teams across the world

Certifications (preferred)

MCSE, MCITP, MCTS, or equivalent certifications are an added advantage.

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