Kennewick, WA

Support Jobs in Kennewick, WA

3 jobs found

Include remote jobs

1d ago

Desktop Support Engineer

Axiom Technologies Kennewick, WA

Kennewick, WA

1d ago

Contract End User Support Hardware Support Help Desk Support

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Job Description

Axiom Technologies is hiring an Independent Contractor Desktop Support Engineer for on-site, first- and second-level technical support in Kennewick, WA (onsite). This on-demand/field role focuses on helping end users quickly by troubleshooting desktop issues, coordinating next steps, and supporting a stable desktop computing environment.

What you’ll do

Deliver on-site desktop and IT support for end users at the client location.
Triage, prioritize, and help resolve service requests in a timely manner by coordinating dispatch as needed.
Troubleshoot and resolve problems involving Windows desktops, laptops, and associated peripherals.
Install, configure, and maintain hardware, operating systems, and enterprise software applications.
Support network connectivity issues, including LAN troubleshooting, and perform basic checks using console access when required.
Assist with device setup, replacements, and hardware installations.
Document service activity and provide updates to the service delivery team.
Follow client IT policies and security procedures while completing on-site tasks.

What you bring

Strong knowledge of Windows operating systems and desktop environments.
Experience troubleshooting and replacing hardware.
Basic understanding of networking, including LAN connectivity, switches, and routers.
Ability to diagnose and resolve desktop, printer, and peripheral issues.
Good communication and customer service skills.
Ability to work independently in on-site support environments.

Tools and technologies

Windows
LAN
Switches and routers

Role details

Location: Kennewick, WA 99338
Job type: Contract (Independent Contractor)
Start date: Immediate
Work model: On-demand / field support role
The Service Delivery Team shares work assignments, and engineers are contacted via phone or email when support is required.
Each assignment includes the site location, SPOC details, and reporting time.
No guaranteed number of working hours.

Eligibility

U.S. Citizens and Green Card Holders preferred

How to apply

Send your resume to careers.us@axiomtechnologies.com.

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8d ago

Director Engineering Technical Support

Lamb Weston Kennewick, WA

Kennewick, WA

8d ago

$164k - $247k/yr Full time Manager Automation Control Systems

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Job Description

In this onsite leadership role at Lamb Weston in Kennewick, WA, you will oversee Engineering Technical Support and set the direction for technical assistance strategies that strengthen asset reliability, uptime, and overall plant performance. Working with Engineering SMEs across critical systems, you will guide long-term planning, lead technical support process improvements, and help drive IT-OT Convergence alongside global engineering initiatives.

Salary: USD 164,470 - 246,710 per yearly

Role Summary

The Director, Engineering Technical Support, manages Engineering Technical SMEs and provides leadership for technical support strategies aimed at improving equipment uptime and reducing operational risk. This position sets long-range strategic direction for technical areas, leads capital planning related to technical obsolescence, and acts as a key liaison between Technical Support, IT, and Global Engineering teams.

Responsibilities

Direct management of the Technical Support department teams.
Maintain appropriate technical talent levels within the department, including preparation and upkeep of a talent succession plan to support business continuity as the workforce ages out.
Direct Engineering Technical SMEs to develop reliability strategies, standards, and technical support processes that improve equipment uptime and ensure reliable plant operations across Electrical, Automation & Controls, Packaging, Utilities, and other critical manufacturing systems.
Create and maintain long-term strategic direction for technical areas of responsibility.
Prepare the department budget and manage forecasting and spending within budgeted guidelines.
Lead and contribute to annual capital planning activities, including phased approaches to address plant technical obsolescence and related project challenges.
Serve as a primary liaison between the Technical Support group, I/T organization, and the rest of the Global Engineering team, with a key role in the IT-OT Convergence initiative.

Requirements

Bachelor’s level degree in Engineering, Management, or a related discipline is required.
Minimum of 15 years of experience with project, engineering, or operations management is required.
Ability to read and interpret safety rules, technical documentation, P&IDs, drawings, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to communicate and present effectively at all levels of the organization.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or visual form.
Proficiency with Windows-based systems including Excel, Word, and PowerPoint.
Competent understanding of Instrumentation, PLC’s, SCADA systems, and advanced control software such as statistical process control, simulation, and modeling.
Passport and valid driver’s license, with ability to meet Lamb Weston’s driving record standards.
Ability to travel to various plant and vendor locations as required.
Ability for extended travel and time away from home to complete projects at various plant locations (20-25% of the time).

Technologies

Windows
Excel
Word
PowerPoint
Instrumentation
PLC’s
SCADA systems
Statistical process control
Simulation and modeling

Benefits

Health Insurance Benefits: Medical, Dental, Vision
Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts
Well-being programs including companywide events and a wellness incentive program
Paid Time Off
Financial Wellness: Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance
Family-Friendly Employee events
Employee Assistance Program services including mental health and other concierge type services

Essential Skills

Visionary Leadership: Displays vision and inspires respect and trust to motivate others to fulfill the company’s vision.
Oral Communication: Speaks clearly and persuasively.
Written Communication: Writes clearly and informatively, with the ability to adjust writing style for the audience.
Presentation: Ability to present effectively to all levels of the organization.
Judgment: Demonstrates willingness to make decisions and exhibits sound, accurate judgment.
Strategic Planning: Keeps abreast of technologies, timing, and adoption strategies, including maintaining a running 5-year strategic plan for Technical Engineering disciplines.
Planning/Organizing: Prioritizes and plans work activities efficiently, sets goals and objectives, organizes competing priorities, and develops realistic action plans.

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2mo ago

Desktop Support Engineer/Field Support Engineer (FSO) – L2

Blupace Kennewick, WA

Kennewick, WA

2mo ago Closed

$23 - $24/hr Contract Cloud Platforms Desktop Support End User Support

This position is no longer accepting applications (closed Aug 23, 2026).

Job Description

Onsite Field Support Engineer at the Lamb Weston facility in Kennewick, WA, delivering end-user IT support and enterprise endpoint management on a contract basis.

Responsibilities

Provide onsite Level 2 desktop support for laptops, desktops, printers, and mobile devices.
Image, deploy, and manage endpoints using SCCM and Intune.
Troubleshoot Windows, Microsoft 365, hardware, software, and network issues.
Handle incidents and service requests via ServiceNow.
Support users across corporate office and plant environments.
Participate in on-call, after-hours, and weekend support as required.

Requirements

3–5+ years of Desktop Support, Field Support, or EUC experience.
Hands-on experience with Windows, SCCM, Intune, and ServiceNow.
Basic LAN and Wi-Fi troubleshooting skills.
Strong communication and customer service abilities.

Technologies

SCCM
Intune
Windows
Microsoft 365
ServiceNow

Job Details

Location: Kennewick, WA (100% Onsite)
Employment Type: Contract
Pay: $23.00 - $24.00 per hour
Work Location: In person

Preferred Certifications

Microsoft, CompTIA A+, or ITIL certifications (preferred)

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Support Jobs in Kennewick, WA

Desktop Support Engineer

Director Engineering Technical Support

Desktop Support Engineer/Field Support Engineer (FSO) – L2

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