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Information Technology (IT) Support Specialist

Motorola Solutions Salt Lake City, UT

Salt Lake City, UT

Today

$28 - $33/hr Full time Application Support Cloud Platforms Computer Skills

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Job Description

Silvus Technologies, a wholly owned subsidiary of Motorola Solutions, is hiring an Information Technology (IT) Support Specialist to deliver hands-on technical assistance and help maintain the Salt Lake City manufacturing facility’s IT infrastructure. This role reports to the Senior IT Support Lead and operates fully on-site Monday through Friday.

Role Overview

The IT Support Specialist provides support to end users, troubleshoots hardware and software issues, and supports endpoint and infrastructure operations across Windows, Linux, and macOS environments. Responsibilities also include help desk ticket handling, asset inventory management, and onboarding and offboarding coordination in partnership with HR and Facilities.

Key Responsibilities

Provide technical support to end users, including troubleshooting and researching hardware and software issues on desktop or laptop systems.
Monitor and respond to Help Desk IT support tickets in a timely manner.
Install, configure, and maintain hardware and software.
Develop and maintain documentation covering the company’s IT infrastructure and support processes.
Maintain an up-to-date inventory of all hardware and software assets.
Support onboarding and offboarding activities, including account creation and disabling, communication, and hardware deployment and recovery in coordination with HR and Facilities.
Perform system configuration and deployment for Windows, Linux, and macOS endpoints and peripherals.
Carry out other related duties consistent with the role’s scope.

Required Qualifications

High School Diploma or GED.
3 or more years of experience installing, troubleshooting, and/or maintaining software and hardware installations and upgrades.
Proficient PC skills in a Windows and iOS environment.
Experience with Layer 1 Networking and cabling.
Experience installing and uninstalling and licensing and de-licensing enterprise software.
Highly proficient in Google Suite and Microsoft 365 (Excel, Word, PowerPoint).
Working knowledge of Microsoft Active Directory, Microsoft Entra, and Microsoft Intune.
Strong communications and interpersonal skills with a positive, professional, and enthusiastic approach.
Ability to operate as a team member and support company and departmental decisions, policies, and procedures.
U.S. Citizenship required due to clients under U.S. government contracts.
Employment is contingent upon successful clearance of a background check and drug test.

Preferred Qualifications

Possession of or progress toward a Bachelor’s degree in Information Technology, Computer Science, or a related field.
Prior experience in a fast-paced office environment.
Linux and macOS skills are highly desirable.

Technologies

Windows, iOS, Linux, macOS
Layer 1 Networking, cabling
Google Suite
Microsoft 365, Excel, Word, PowerPoint
Microsoft Active Directory, Microsoft Entra, Microsoft Intune

Work Schedule and Location

Location: Salt Lake City, UT (onsite)
Schedule: Fully on-site, Monday through Friday
Travel Requirements: None
Relocation Provided: None

Working Conditions and Physical Requirements

Office environment.
Ability to bend and reach to place items on lower and higher shelves.
Ability to kneel or squat to access lower shelves.
Ability to lift up to 50 lbs.

Compensation

$28.85 - $33.65 per hourly (USD 28 - 33 per hourly as listed).

Benefits

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave

Position Details

Position Type: Experienced
Referral Payment Plan: Yes

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