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M365 Administration

M365 Administration Support Jobs

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Today

IT Help Desk Administrator

Addison Group Addison, TX

Addison, TX

Today

$28 - $35/hr Contract Device Management Endpoint Management Hardware Support

Job Description

Support-focused IT role in Addison, TX onsite, acting as the first contact for IT issues and owning escalations through resolution.

Responsibilities

Serve as the first point of contact for all levels of IT support
Collaborate with another support specialist as part of the support team
Handle escalated tickets and provide support for more intricate hardware issues
Deliver full desk setup for new employees
Set up MDM for new employees, linked to each employee using Ring Central or Vonage
Perform ongoing system management for current users

Requirements

3+ years of IT Support
Prefer experience with M365 or Windows OS
Experience with new user setup, de-activation, and current user management
Ability to manage multiple projects in a fast-paced environment
Comfort working escalated tickets and troubleshooting intricate hardware support needs
Working knowledge of M365

Technologies

ManageEngine
ServiceDesk
M365
Entra ID
Exchange Online
SharePoint
Teams
OneDrive
Ring Central
Vonage
MDM

Benefits

Medical
Dental
Vision
401(k)

Plus factors

Healthcare industry experience
Prior experience with RingCentral or Vonage
Familiarity with ManageEngine or ServiceDesk, along with ITIL practices

Details

Location: Addison, TX (onsite)
Job type: Contract
Pay rate: $28-$35/HR
Work model: 5 days onsite
Contract length: 6 month contract-to-hire

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