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IT Support Specialist

SP MANAGEMENT SERVICES INC McKinney, TX

McKinney, TX

Today

Full time Active Directory Application Support Cerner

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Job Description

SP MANAGEMENT SERVICES INC is seeking an IT Support Specialist to deliver reliable, patient-care focused support in a healthcare environment in McKinney, TX (onsite). In this role, you will provide Tier 1 and Tier 2 assistance for clinical and administrative applications, keeping critical systems running, resolving end-user issues, and supporting secure operations aligned with HIPAA and healthcare IT security standards.

What you’ll do

Provide Tier 1 and Tier 2 support for clinical and administrative applications.
Troubleshoot and resolve issues related to hardware, software, and network connectivity, including printers, servers, and integrated clinical equipment.
Support end-users including nurses, physicians, and administrative staff with day-to-day technology problems.
Support critical systems including M365, Epic, Meditech, and other clinical applications.
Maintain and troubleshoot IT equipment such as Workstations on Wheels (WoWs), badge readers, barcode scanners, and printers.
Respond promptly to high-priority IT issues in operating rooms and conference rooms.
Monitor system performance and perform routine maintenance on servers, virtual machines, cloud and local storage, and other SaaS-based web applications.
Assist with software updates, patches, and backups for critical systems.
Support onboarding and offboarding by managing user accounts, profiles, and access controls using Active Directory and Microsoft Azure/Entra (and related systems).
Ensure compliance with HIPAA and healthcare IT security standards, including responding to and assisting with IT security incidents.
Monitor the ticketing system and other access logs, and report irregularities.
Enforce password and other cybersecurity policies and procedures.
Educate users on new features, updates, and downtime procedures.
Develop and maintain user guides, technical documentation, and the IT knowledgebase.
Collaborate with departments and vendors on rollouts, upgrades, hardware relocations, and system integration.
Support IT projects including new unit openings and workflow enhancements.
Log, track, and resolve tickets through the service desk system; triage and prioritize by urgency and impact, escalating as necessary.
Perform additional tasks as assigned to support IT operations and organizational goals.

What you bring

Associate’s degree in Information Technology, Computer Science, Healthcare Informatics, or a related field (or equivalent work experience).
Experience in IT support is required.
Experience in a clinical or hospital setting is preferred.
Working knowledge of healthcare IT systems, clinical workflows, and EHR/EMR platforms (e.g., Epic, Cerner, Meditech, PACS).
Familiarity with HIPAA, data privacy, and IT security regulations.
Proficiency with Windows OS, office productivity software, and basic networking principles.
Knowledge of system administration tools such as Active Directory, ticketing platforms, and remote support systems.
Strong troubleshooting skills across hardware, software, and network connectivity.
Effective interpersonal and communication skills.
Ability to train users, support software rollouts, and manage access controls.
Highly organized approach to documentation and procedures.
Ability to adapt quickly and work independently while escalating complex issues appropriately.
Skill in prioritizing and resolving multiple requests in a fast-paced environment.
Collaboration with cross-functional teams, vendors, and stakeholders during technology deployments.
Commitment to courteous, efficient, professional IT support and adherence to organizational customer service standards.

Technologies you’ll work with

M365
Epic
Meditech
Cerner
PACS
Active Directory
Microsoft Azure/Entra
Windows OS

Physical demands

Frequently required to sit, converse, and listen; use hands to touch, handle, or feel objects, tools or controls; and reach with hands and arms.
Specific vision abilities required including close vision and ability to adjust focus.
Must be able to lift and/or carry over 20 pounds on a regular basis, and push/pull over 25 pounds on a regular basis.
Must be able to stand and/or walk at least five hours per day.

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