IT Support Specialist

SP MANAGEMENT SERVICES INC is seeking an IT Support Specialist to deliver reliable, patient-care focused support in a healthcare environment in McKinney, TX (onsite). In this role, you will provide Tier 1 and Tier 2 assistance for clinical and administrative applications, keeping critical systems running, resolving end-user issues, and supporting secure operations aligned with HIPAA and healthcare IT security standards.

What you’ll do

• Provide Tier 1 and Tier 2 support for clinical and administrative applications.
• Troubleshoot and resolve issues related to hardware, software, and network connectivity, including printers, servers, and integrated clinical equipment.
• Support end-users including nurses, physicians, and administrative staff with day-to-day technology problems.
• Support critical systems including M365, Epic, Meditech, and other clinical applications.
• Maintain and troubleshoot IT equipment such as Workstations on Wheels (WoWs), badge readers, barcode scanners, and printers.
• Respond promptly to high-priority IT issues in operating rooms and conference rooms.
• Monitor system performance and perform routine maintenance on servers, virtual machines, cloud and local storage, and other SaaS-based web applications.
• Assist with software updates, patches, and backups for critical systems.
• Support onboarding and offboarding by managing user accounts, profiles, and access controls using Active Directory and Microsoft Azure/Entra (and related systems).
• Ensure compliance with HIPAA and healthcare IT security standards, including responding to and assisting with IT security incidents.
• Monitor the ticketing system and other access logs, and report irregularities.
• Enforce password and other cybersecurity policies and procedures.
• Educate users on new features, updates, and downtime procedures.
• Develop and maintain user guides, technical documentation, and the IT knowledgebase.
• Collaborate with departments and vendors on rollouts, upgrades, hardware relocations, and system integration.
• Support IT projects including new unit openings and workflow enhancements.
• Log, track, and resolve tickets through the service desk system; triage and prioritize by urgency and impact, escalating as necessary.
• Perform additional tasks as assigned to support IT operations and organizational goals.

What you bring

• Associate’s degree in Information Technology, Computer Science, Healthcare Informatics, or a related field (or equivalent work experience).
• Experience in IT support is required.
• Experience in a clinical or hospital setting is preferred.
• Working knowledge of healthcare IT systems, clinical workflows, and EHR/EMR platforms (e.g., Epic, Cerner, Meditech, PACS).
• Familiarity with HIPAA, data privacy, and IT security regulations.
• Proficiency with Windows OS, office productivity software, and basic networking principles.
• Knowledge of system administration tools such as Active Directory, ticketing platforms, and remote support systems.
• Strong troubleshooting skills across hardware, software, and network connectivity.
• Effective interpersonal and communication skills.
• Ability to train users, support software rollouts, and manage access controls.
• Highly organized approach to documentation and procedures.
• Ability to adapt quickly and work independently while escalating complex issues appropriately.
• Skill in prioritizing and resolving multiple requests in a fast-paced environment.
• Collaboration with cross-functional teams, vendors, and stakeholders during technology deployments.
• Commitment to courteous, efficient, professional IT support and adherence to organizational customer service standards.

Technologies you’ll work with

• M365
• Epic
• Meditech
• Cerner
• PACS
• Active Directory
• Microsoft Azure/Entra
• Windows OS

Physical demands

• Frequently required to sit, converse, and listen; use hands to touch, handle, or feel objects, tools or controls; and reach with hands and arms.
• Specific vision abilities required including close vision and ability to adjust focus.
• Must be able to lift and/or carry over 20 pounds on a regular basis, and push/pull over 25 pounds on a regular basis.
• Must be able to stand and/or walk at least five hours per day.