McKinney, TX

Support Jobs in McKinney, TX

2 jobs found

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Today

Technical Support & Customer Success Representative

EON Applications, Inc. McKinney, TX

McKinney, TX

Today

Full time Application Support Customer Service Customer Support

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Job Description

Support EON Applications’ customers end-to-end, combining technical troubleshooting with customer success through training and documentation for cloud-based ATS and talent acquisition software.

Responsibilities

Deliver customer support via help desk, phone, chat, screen-sharing sessions, and online meetings
Troubleshoot issues involving software configuration, functionality, and day-to-day system usage
Investigate reported problems and classify root causes as user configuration, training needs, or software defects
Escalate confirmed software bugs and coordinate communication with development and product teams
Develop and maintain knowledge base articles, support documentation, and troubleshooting guides for internal teams and customers
Run customer training sessions using webinars, virtual meetings, and recorded instructional videos
Build strong customer relationships by focusing on customer needs and maintaining a positive support experience
Stay current on new product features and enhancements while continuously expanding product knowledge

Requirements

Strong passion for helping customers and delivering outstanding service
Excellent written and verbal communication skills
Proven analytical and problem-solving abilities
Ability to learn new software and technologies quickly
Strong organizational skills with the ability to prioritize multiple tasks
Positive attitude, self-motivation, and interest in contributing to a collaborative team environment
Commitment to continuous learning and professional growth

Technologies

HTML
Web technologies
Microsoft SQL Server (MSSQL)

Preferred Qualifications

Experience in customer service, technical support, help desk, or SaaS support
Basic understanding of HTML and web technologies
Familiarity with relational databases such as Microsoft SQL Server (MSSQL)
Understanding of how web applications and websites are structured and function
Experience creating training materials, documentation, or knowledge base articles
Experience with recruiting, HR, ATS, or talent acquisition software (plus)

Benefits

Opportunity to work with a growing software company and industry-leading recruiting technology
Career development and advancement opportunities
Collaborative and supportive team environment
Hands-on experience with cloud-based SaaS applications and emerging technologies
Direct impact on customer success and company growth

About EON Applications, Inc.

EON Applications, Inc. provides cloud-based Applicant Tracking System (ATS) and Talent Acquisition software solutions
Platform supports organizations in streamlining recruiting, hiring, and talent management across a wide range of industries

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1mo ago

Service Desk Analyst

Global Data Consultants McKinney, TX

McKinney, TX

1mo ago Closed

Full time Active Directory Cloud Platforms Customer Service

This position is no longer accepting applications (closed Aug 22, 2026).

Job Description

Global Data Consultants is seeking a Service Desk Analyst to join the on-site IT team in McKinney, Texas. In this frontline role, you’ll support FSC and Branch locations across multiple channels, handling incident triage, Active Directory maintenance, and hardware/software deployments while partnering with IT colleagues to resolve issues efficiently.

Responsibilities

Serve as the primary contact for technical inquiries across phone, voicemail, chat/text, and email, ensuring all channels funnel to the service desk.
Listen carefully to user concerns and diagnose issues at Tier 1-2 for FSC and Branch locations across divisions.
Aim for First Call Resolution (FCR) by providing clear, professional communication and effective issue resolution.
Respond promptly within the defined SLA to requests submitted via ITSM tools, email, chat/text, phone, voicemail, and other approved channels.
Utilize AI-powered knowledge management tools and troubleshooting resources to diagnose hardware and software problems.
Triage complex issues and escalate to the appropriate team member or resource following established processes.
Document and track all Service Desk Requests with Work Orders according to established standards.
Follow through on assigned Work Orders in a timely manner to meet or exceed customer expectations within SLA.
Perform Active Directory end user maintenance, including account unlocking and password resets.
Adhere to established standards for deploying hardware and software.
Troubleshoot mobile devices (phones, tablets) including operating systems, applications, and connectivity; assist with security and data management.
Collaborate with IT colleagues across teams to ensure seamless issue resolution.
Support team projects and travel as needed (up to 25%).
Participate in a balanced after-hours on-call rotation.
Provide training and guidance to teammates when needed to share knowledge.
Maintain punctuality according to the schedule set by management.
Keep current with cloud applications and mobile device management (MDM) solutions, staying aligned with best practices and standards such as KCS and ITIL.

Requirements

High school diploma or GED.
Three years of technical support experience serving both remote and in-office users.
Proven ability to leverage AI and knowledge management tools.
Excellent written and verbal communication skills.
Strong analytical and problem-solving abilities.
Ability to work independently and prioritize tasks in a fast-paced environment.
Commitment to continuous learning and staying up to date on technical advancements.

Technologies

Active Directory
Mobile Device Management (MDM) solutions
ITSM tools
AI-powered knowledge management tools
Cloud applications

Benefits

Cutting edge technology and innovation
Career growth opportunities
Employee-centric environment
Comprehensive benefits package
Holiday and vacation

Preferred Experience

Understanding of KCS principles and practices (preferred).
Microsoft/CompTIA certifications preferred.
HDI certifications preferred.

What We Do

Cutting edge technology and innovation
Career growth opportunities
Employee-centric environment
Comprehensive benefits package
Holiday and vacation

Equal Opportunity Workplace

GDC is an equal opportunity employer and welcomes applicants from diverse backgrounds. Our goal is to empower our teams to achieve their personal best and foster professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.

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Support Jobs in McKinney, TX

Technical Support & Customer Success Representative

Service Desk Analyst

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