Microsoft SQL Server Support Jobs

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IT Support Specialist ll (Contract to hire)

STL Green Bay, WI

Green Bay, WI

Today

$52k - $65k/yr Contract Active Directory Application Support Computer Skills

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Job Description

Green Bay, WI contract-to-hire role for an IT Support Specialist II providing Tier 1 and Tier 2 technical support across networking and Microsoft environments.

Responsibilities

Deliver comprehensive technical support for network systems
Provide Tier 1 and Tier 2 support for end users, including troubleshooting workstations, network connectivity, and server issues
Support users with desktop tasks such as Windows operating system troubleshooting, software issue resolution, and equipment setup
Troubleshoot and resolve hardware problems across computers, servers, mobile devices, and networking equipment including routers and switches
Manage user accounts and permissions through Active Directory to maintain secure access control
Monitor network performance and investigate connectivity issues using tools such as Meraki and DNS management systems
Assist with installation, configuration, and maintenance of networking hardware and related software components
Maintain detailed help desk records covering support tickets, troubleshooting steps, and resolutions
Administer and maintain Microsoft environments, including Windows Server domains, SharePoint, and Microsoft Teams
Diagnose and resolve server, desktop, and application issues with minimal supervision
Support VOIP system setup and configuration (experience preferred)
Collaborate with senior engineers on server migrations, system upgrades, and network improvements
Provide strong on-site customer service and represent the company professionally in front of clients
Keep accurate documentation of work performed and solutions implemented
Occasionally travel to client sites

Requirements

Driver’s License (Required)
Location requirement: Green Bay, WI 54306 (Required)
Proficiency with Microsoft Office applications for documentation and reporting
Strong technical support background, including experience with help desk systems and customer service best practices
Working knowledge of computer networking concepts and protocols, including DNS management and network troubleshooting techniques
Experience supporting Windows operating systems and hardware components
Ability to troubleshoot software issues related to operating systems and applications efficiently
Excellent communication skills to support users at multiple technical levels
Analytical skills to interpret system logs and diagnose complex network problems accurately
Knowledge of Active Directory management for user account administration
Understanding of mobile device support and integration in corporate networks
Ability to work independently or collaboratively in fast-paced environments while managing multiple priorities
Education: Associate (Preferred)

Technologies

Microsoft TEAMS
SharePoint
Servers
Windows
Windows Server
Active Directory
Meraki
DNS management systems
Routers and switches
VOIP
Microsoft Office
Help desk systems
Microsoft SQL Server
Azure

Experience

Computer networking: 1 year (Preferred)
Help desk: 7 years (Preferred)
Microsoft SQL Server: 7 years (Preferred)
VOIP: 7 years (Preferred)
SharePoint: 7 years (Preferred)
Active Directory: 7 years (Preferred)
Azure: 7 years (Preferred)

Pay

$52,000 - $65,000 per year

Benefits

Health insurance

Work location: In person, Green Bay, WI

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