IT Support Specialist ll (Contract to hire)

Green Bay, WI contract-to-hire role for an IT Support Specialist II providing Tier 1 and Tier 2 technical support across networking and Microsoft environments.

Responsibilities

• Deliver comprehensive technical support for network systems
• Provide Tier 1 and Tier 2 support for end users, including troubleshooting workstations, network connectivity, and server issues
• Support users with desktop tasks such as Windows operating system troubleshooting, software issue resolution, and equipment setup
• Troubleshoot and resolve hardware problems across computers, servers, mobile devices, and networking equipment including routers and switches
• Manage user accounts and permissions through Active Directory to maintain secure access control
• Monitor network performance and investigate connectivity issues using tools such as Meraki and DNS management systems
• Assist with installation, configuration, and maintenance of networking hardware and related software components
• Maintain detailed help desk records covering support tickets, troubleshooting steps, and resolutions
• Administer and maintain Microsoft environments, including Windows Server domains, SharePoint, and Microsoft Teams
• Diagnose and resolve server, desktop, and application issues with minimal supervision
• Support VOIP system setup and configuration (experience preferred)
• Collaborate with senior engineers on server migrations, system upgrades, and network improvements
• Provide strong on-site customer service and represent the company professionally in front of clients
• Keep accurate documentation of work performed and solutions implemented
• Occasionally travel to client sites

Requirements

• Driver’s License (Required)
• Location requirement: Green Bay, WI 54306 (Required)
• Proficiency with Microsoft Office applications for documentation and reporting
• Strong technical support background, including experience with help desk systems and customer service best practices
• Working knowledge of computer networking concepts and protocols, including DNS management and network troubleshooting techniques
• Experience supporting Windows operating systems and hardware components
• Ability to troubleshoot software issues related to operating systems and applications efficiently
• Excellent communication skills to support users at multiple technical levels
• Analytical skills to interpret system logs and diagnose complex network problems accurately
• Knowledge of Active Directory management for user account administration
• Understanding of mobile device support and integration in corporate networks
• Ability to work independently or collaboratively in fast-paced environments while managing multiple priorities
• Education: Associate (Preferred)

Technologies

• Microsoft TEAMS
• SharePoint
• Servers
• Windows
• Windows Server
• Active Directory
• Meraki
• DNS management systems
• Routers and switches
• VOIP
• Microsoft Office
• Help desk systems
• Microsoft SQL Server
• Azure

Experience

• Computer networking: 1 year (Preferred)
• Help desk: 7 years (Preferred)
• Microsoft SQL Server: 7 years (Preferred)
• VOIP: 7 years (Preferred)
• SharePoint: 7 years (Preferred)
• Active Directory: 7 years (Preferred)
• Azure: 7 years (Preferred)

Pay

• $52,000 - $65,000 per year

Benefits

• Health insurance

Work location: In person, Green Bay, WI