Green Bay, WI

Support Jobs in Green Bay, WI

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Today

IT Support Specialist ll (Contract to hire)

STL Green Bay, WI

Green Bay, WI

Today

$52k - $65k/yr Contract Active Directory Application Support Computer Skills

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Job Description

Green Bay, WI contract-to-hire role for an IT Support Specialist II providing Tier 1 and Tier 2 technical support across networking and Microsoft environments.

Responsibilities

Deliver comprehensive technical support for network systems
Provide Tier 1 and Tier 2 support for end users, including troubleshooting workstations, network connectivity, and server issues
Support users with desktop tasks such as Windows operating system troubleshooting, software issue resolution, and equipment setup
Troubleshoot and resolve hardware problems across computers, servers, mobile devices, and networking equipment including routers and switches
Manage user accounts and permissions through Active Directory to maintain secure access control
Monitor network performance and investigate connectivity issues using tools such as Meraki and DNS management systems
Assist with installation, configuration, and maintenance of networking hardware and related software components
Maintain detailed help desk records covering support tickets, troubleshooting steps, and resolutions
Administer and maintain Microsoft environments, including Windows Server domains, SharePoint, and Microsoft Teams
Diagnose and resolve server, desktop, and application issues with minimal supervision
Support VOIP system setup and configuration (experience preferred)
Collaborate with senior engineers on server migrations, system upgrades, and network improvements
Provide strong on-site customer service and represent the company professionally in front of clients
Keep accurate documentation of work performed and solutions implemented
Occasionally travel to client sites

Requirements

Driver’s License (Required)
Location requirement: Green Bay, WI 54306 (Required)
Proficiency with Microsoft Office applications for documentation and reporting
Strong technical support background, including experience with help desk systems and customer service best practices
Working knowledge of computer networking concepts and protocols, including DNS management and network troubleshooting techniques
Experience supporting Windows operating systems and hardware components
Ability to troubleshoot software issues related to operating systems and applications efficiently
Excellent communication skills to support users at multiple technical levels
Analytical skills to interpret system logs and diagnose complex network problems accurately
Knowledge of Active Directory management for user account administration
Understanding of mobile device support and integration in corporate networks
Ability to work independently or collaboratively in fast-paced environments while managing multiple priorities
Education: Associate (Preferred)

Technologies

Microsoft TEAMS
SharePoint
Servers
Windows
Windows Server
Active Directory
Meraki
DNS management systems
Routers and switches
VOIP
Microsoft Office
Help desk systems
Microsoft SQL Server
Azure

Experience

Computer networking: 1 year (Preferred)
Help desk: 7 years (Preferred)
Microsoft SQL Server: 7 years (Preferred)
VOIP: 7 years (Preferred)
SharePoint: 7 years (Preferred)
Active Directory: 7 years (Preferred)
Azure: 7 years (Preferred)

Pay

$52,000 - $65,000 per year

Benefits

Health insurance

Work location: In person, Green Bay, WI

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10d ago

Technical Support Triage Agent

CASH DEPOT LTD Green Bay, WI

Green Bay, WI

10d ago

Full time Computer Skills Customer Support Phone Support

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Job Description

CASH DEPOT LTD is hiring an onsite Technical Support Triage Agent in Green Bay, WI to help keep critical equipment running with minimal downtime. In this role, you serve as the escalation point for high-priority and repeat issues, working closely with field technicians and service customers to assess, prioritize, troubleshoot, and route each request to the right next step.

This full-time position supports a department staffed 364 days a year with hours from 7:00 am to 8:00 pm Monday through Friday and 8:00 am to 4:00 pm Saturday, Sunday, and Holidays. Standard hours are typically Monday through Friday, 8:00 am to 5:00 pm, with occasional overtime based on business needs.

What You’ll Do

Act as the escalation point for high priority and repeat service issues from Technician Support and service customers, sharing solutions through phone, email, or other Technician Support personnel in direct contact with field technicians.
Collect and verify request details, including site location, equipment type, error codes, and problem description.
Evaluate severity and urgency and assign priority according to established guidelines and service level agreements (SLAs).
Perform deeper troubleshooting using available tools and by coordinating with Technician Support personnel, reviewing historical records and input from field technicians to identify next-step solutions.
Escalate issues that exceed severity, duration, or repeat-visit thresholds, or require more extensive analysis, to the Technical Support Team Lead and management; perform root cause analysis where able.
Create service work orders when onsite service is required or requested by customers.
Follow up on open requests to confirm resolution and keep customers informed on status.
Document customer and technician interactions so coworkers have current, relevant context related to work order status and site problems.
Identify and report service problem trends and recurring issues to management.
Update and maintain service requests to ensure accuracy and proper prioritization of work.
Attend training sessions as required and complete other related duties as assigned.

What You Bring

High school diploma or GED.
3+ years of experience troubleshooting mechanical and/or software issues and documenting work.
Customer service, call center, or help desk experience preferred.
Ability to communicate clearly in person and via phone or email.
Ability to assess and prioritize multiple issues quickly and stay calm under pressure.
Ability to learn and maintain technical competency for supported product lines.
Strong multitasking and organizational skills while fielding several issues at once.
Ticketing, work order, or CRM system experience preferred.
Experience supporting ATMs, self-service kiosks, or cash-handling equipment preferred.
Familiarity with SLA-driven support environments and remote diagnostic or monitoring tools preferred.
Working knowledge of Microsoft Office, including the ability to analyze service data in Excel (sorting, filtering, pivot tables).

Tools You’ll Use

Microsoft Office, Excel, ticketing, work order, and CRM systems.

Work Environment and Physical Requirements

Professional office environment.
Regularly required to talk and hear.
Frequently required to sit, stand, walk, stoop, use hands for finger work, handle or feel, and reach with hands and arms.
Frequent repetitive hand and wrist motion, including keyboarding.
Occasionally required to lift and/or move office materials and supplies, typically up to 25 pounds.
Vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Uses standard office equipment including computers, phones, copiers, and filing cabinets.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or activities. Duties may change at any time to meet organizational needs.

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23d ago

IT Service Desk Analyst

BW Corporate US Green Bay, WI

Green Bay, WI

23d ago

Full time Customer Support End User Support Hardware Support

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Job Description

The Enterprise IT Service Desk Analyst provides internal customers with dependable, high-quality support for issues related to PCs and mobile devices. The position is based onsite in Green Bay, WI and supports users through a ticketing workflow, direct troubleshooting, and coordinated collaboration with IT teams.

Onsite Role Details

Location: Green Bay, WI (onsite)
Experience: 3+ years
Work schedule: Full time, five days per week, in the office
IT service desk scope: The Service Desk is the face of IT

Key Responsibilities

Deliver customer support with a consistently high service standard.
Act as a first-level responder for incident tickets, accepting and resolving support requests.
Diagnose, analyze, and resolve PC and software problems for internal customers through the incident ticketing system.
Prioritize and handle ticketing incidents based on urgency and assignment.
Migrate and deploy PCs, including PC images.
Deploy new equipment to customers from unpacking through delivery.
Ensure that, when working on any PC, the latest security settings, antivirus coverage, and application patches are applied.
Use monitoring tools and applications to assess PC performance and provide performance statistics and reports.
Maintain complete documentation by recording the resolution and communication history in the incident ticket.
When appropriate, convert resolutions into knowledge base documents to support reuse by other team members.
Analyze root causes and implement corrective solutions.
Support customers through strong communication across in-person, telephone, and email channels.
Collaborate with the infrastructure team to help ensure efficient IT operations.
Assist with customer issues involving server-based software products.
Maintain inventory of all hardware and software.
When needed, contact third-party support and PC equipment vendors.
Function and communicate effectively within a global support team.
Stay current on IT trends and advancements.
Handle other opportunities as required.

Requirements

Proven analytical and problem-solving abilities.
Ability to prioritize and execute tasks effectively in a fast-paced environment.
Strong written and oral communication skills.
Strong customer relationship skills.
Strong troubleshooting skills and knowledge of IT hardware and software.
Ability to research software issues and products as needed.
Strong organizational skills with close attention to detail.

Education

Minimum education: Associate degree in the field of business administration, computer science, or management information systems.

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Support Jobs in Green Bay, WI

IT Support Specialist ll (Contract to hire)

Technical Support Triage Agent

IT Service Desk Analyst

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