On Premises Support Jobs

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4d ago

IT Support Technician (VoIP)

Datatel.co Meridian, ID

Meridian, ID

4d ago

$18 - $24/hr Full time End User Support Hardware Support Information Technology (IT)

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Job Description

Datatel.co offers health insurance and paid time off, and this on-site IT Support Technician (VoIP) role is based in Meridian, Idaho. The position centers on deploying and maintaining VoIP infrastructure for customers across on-premise and cloud environments. After a successful probation period, there may be occasional travel to other states and participation in an on-call rotation that could include nights and weekends.

Responsibilities

Deploy and maintain a range of VoIP products and services across both on-premise and cloud-based platforms.
Troubleshoot network infrastructure components, including Cat6 cabling, patch panels, network racks, and cable trays.
Troubleshoot networking gear such as switches, firewalls, and wireless access points.
Physically able to work on lifts or tall ladders and in crawlspaces when required.
This is an in-person role at the Meridian, ID office, Monday through Friday, 8:00 AM to 5:00 PM.
After probation and competency confirmation, occasional travel to other states and participation in an on-call rotation that may involve night and weekend work.

Requirements

Solid understanding of IT infrastructure and computer operation.
Excellent organizational and time-management abilities.
Strong communication skills and a customer-service mindset.
Ability to work effectively in a fast-paced, client-focused environment.
Valid driver’s license required.
Experience and/or certifications with Netsapiens, MetaView, or Mitel is a plus.

Technologies

Netsapiens
MetaView
Mitel

Benefits

Health insurance
Paid time off

Compensation

Pay rate: $18.00 - $24.00 per hour, starting based on experience.

Application questions

How many years of experience do you have deploying and maintaining VoIP products and services, including both on-premise and cloud-based telecommunication platforms?
How many years of experience do you have installing or supporting network infrastructure (Cat6 cabling, patch panels, network racks, cable trays, etc.)?
How many years of experience do you have configuring or troubleshooting networking equipment such as switches, firewalls, routers, or wireless access points?
Do you have experience with any of the following VoIP platforms: Netsapiens, MetaView, or Mitel?
Will you be able to reliably commute to Meridian, ID 83642 for this job? Do you have a driver’s license?
This position pays $18.00–$24.00 per hour and, after the probationary period, requires occasional out-of-state travel and participation in an on-call rotation that may include evenings and weekends. Are you comfortable with these requirements?

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