On Premises Support Jobs

2 jobs found

Today

Technical Support Analyst

Cakes Technology Inc. Houston, TX

Houston, TX

Today

Full time Aws Cloud Azure Cloud

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Job Description

Cakes Technology Inc. is seeking a Technical Support Analyst to provide hands-on IT technical services and operational support for the corporate infrastructure. This onsite role in Houston, TX supports on-premises environments as well as cloud systems in Amazon and Azure, with an emphasis on setup, installation, configuration, maintenance, monitoring, and troubleshooting.

The position includes responding to incidents and service requests, helping drive resolutions with the right internal or external resources, and maintaining clear documentation for current systems, processes, and procedures. Support activities are expected to follow ITIL practices, including Change, Incident, and Problem Management.

What You Will Do

Deliver IT technical services to clients and help ensure processes align with the shared-services delivery model.
Provide operational support for the corporate infrastructure, with primary focus on ongoing system maintenance.
Set up, install, configure, and maintain Amazon, Azure, and on-premises systems, including hardware, operating systems, and applications.
Install and repair network infrastructure.
Test and implement updates, including firmware, system patches, and application upgrades.
Troubleshoot and resolve hardware, software, application, and other IT equipment issues, engaging internal or external resources when problems are complex.
Monitor overall IT environment performance and make recommendations for improvements.
Respond to incidents, requests for service, and support inquiries, and coordinate resolution efforts as needed.
Document and maintain current systems, processes, and procedures.
Support ITIL methodologies, ensuring Change, Incident, and Problem Management are reflected in infrastructure and system support.

Requirements

Bachelor's Degree (preferred)

Technologies

Amazon
Azure
On-premises
ITIL

Benefits

Dental insurance
Life insurance
Paid time off
Vision insurance

Work Location

In person (Houston, TX)

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3mo ago

IT Support Technician (VoIP)

Datatel.co Meridian, ID

Meridian, ID

3mo ago Closed

$18 - $24/hr Full time End User Support Hardware Support Information Technology (IT)

This position is no longer accepting applications (closed Aug 14, 2026).

Job Description

Datatel.co offers health insurance and paid time off, and this on-site IT Support Technician (VoIP) role is based in Meridian, Idaho. The position centers on deploying and maintaining VoIP infrastructure for customers across on-premise and cloud environments. After a successful probation period, there may be occasional travel to other states and participation in an on-call rotation that could include nights and weekends.

Responsibilities

Deploy and maintain a range of VoIP products and services across both on-premise and cloud-based platforms.
Troubleshoot network infrastructure components, including Cat6 cabling, patch panels, network racks, and cable trays.
Troubleshoot networking gear such as switches, firewalls, and wireless access points.
Physically able to work on lifts or tall ladders and in crawlspaces when required.
This is an in-person role at the Meridian, ID office, Monday through Friday, 8:00 AM to 5:00 PM.
After probation and competency confirmation, occasional travel to other states and participation in an on-call rotation that may involve night and weekend work.

Requirements

Solid understanding of IT infrastructure and computer operation.
Excellent organizational and time-management abilities.
Strong communication skills and a customer-service mindset.
Ability to work effectively in a fast-paced, client-focused environment.
Valid driver’s license required.
Experience and/or certifications with Netsapiens, MetaView, or Mitel is a plus.

Technologies

Netsapiens
MetaView
Mitel

Benefits

Health insurance
Paid time off

Compensation

Pay rate: $18.00 - $24.00 per hour, starting based on experience.

Application questions

How many years of experience do you have deploying and maintaining VoIP products and services, including both on-premise and cloud-based telecommunication platforms?
How many years of experience do you have installing or supporting network infrastructure (Cat6 cabling, patch panels, network racks, cable trays, etc.)?
How many years of experience do you have configuring or troubleshooting networking equipment such as switches, firewalls, routers, or wireless access points?
Do you have experience with any of the following VoIP platforms: Netsapiens, MetaView, or Mitel?
Will you be able to reliably commute to Meridian, ID 83642 for this job? Do you have a driver’s license?
This position pays $18.00–$24.00 per hour and, after the probationary period, requires occasional out-of-state travel and participation in an on-call rotation that may include evenings and weekends. Are you comfortable with these requirements?

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