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Aws Cloud Support Jobs

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Today

IT Support Associate II, OTS

Amazon.com Services LLC Irving, TX

Irving, TX

Today

$27 - $37/hr Full time Aws Cloud Computer Skills Desktop Support

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Job Description

Amazon offers competitive compensation for onsite IT support in Irving, TX, along with comprehensive healthcare benefits starting on Day 1, a matching 401(k) program, and up to 20 weeks of paid parental leave. You will also work in a casual dress code environment, with support resources including EAP, Mental Health Support, and a Medical Advice Line.

This role supports Amazon Operations facilities across a defined geographical area, providing onsite and remote assistance. You will troubleshoot issues spanning multiple technical disciplines, keep IT equipment running, and help keep local and remote customers productive.

What you’ll do

Allocate, maintain, and troubleshoot IT equipment used in Amazon Operations facilities.
Handle support requests and follow established procedures across the network.
Assist in training new hires.
Continuously build knowledge on new technologies relevant to the environment.
Support customers across multiple buildings in the area, as well as remote customers.
Travel within your local or regional area to support customers.

A day in the life

Be the go-to person for technology at your site.
Support issues involving computers, scanners, printers, and network services, working through incidents to restore service.
Start your day at 7:30 AM with a site walk-through to confirm things are ready.
Manage the local ticket queue, addressing highest priority incidents first.
Assess problems, make the call, and follow through to resolution.
Work Monday through Friday, 7:30 AM to 4:00 PM.

Requirements

1+ years of corporate setting support experience with Windows, Mac, or Linux operating systems.
Experience troubleshooting integrated and interdependent computer systems.
Experience working in a dynamic environment with a strong customer service focus.
Ability to lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.

Technologies you’ll use

Windows, Mac, Linux, Redhat
AWS

Preferred qualifications

CompTIA A+
CompTIA Network+
Cisco/CCNA
Linux (Redhat)
Microsoft hardware (installation)
AWS
Other industry-relevant certifications

Location: Irving, TX (onsite)
Compensation: USD 27 to 37 per hour

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8d ago

IT Support Specialist

TekSynap Battle Creek, MI

Battle Creek, MI

8d ago

$45k - $60k/yr Full time Application Support Aws Cloud Azure

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Job Description

Support Enterprise Windows environments for the Defense Logistics Agency (DLA) through incident response, maintenance, migrations, and information security compliance.

Responsibilities

Diagnose and resolve customer reported incidents for the Enterprise Windows Admin Support Service (EWASS)
Plan and analyze work processes; research and report trends and recurring problem patterns
Create training materials and conduct computing or information system training sessions
Develop and maintain problem tracking databases
Install, troubleshoot, and maintain hardware and software
Perform backup and recovery operations
Migrate, update, and sustain the DLA Print and Fax solutions
Conduct user consultations to identify needs and requirements
Perform feasibility studies and trade-off analyses
Prepare business cases
Support discovery, migration, and sustainment of DLA Microsoft OneDrive presence
Apply information security and information assurance policies, principles, and practices
May support DLA eProcurement, a segment of its SAP-based enterprise resource planning system

Requirements

Active Secret clearance
Six (6) years of progressive experience in Information Processing
Three (3) years specialized in Information Processing involving a range of hardware and software solutions
Two (2) years concentrated, hands-on experience installing, diagnosing problems, and training customers to use software and hardware
Must hold one of the following active certifications: CCNA-Security
Must hold one of the following active certifications: CSA+
Must hold one of the following active certifications: GICSP
Must hold one of the following active certifications: GSEC
Must hold one of the following active certifications: Security+ CE
Must hold one of the following active certifications: SSCP
Must hold one of the following active certifications: CASP CE
Must hold one of the following active certifications: CCNP Security
Must hold one of the following active certifications: CISA
Must hold one of the following active certifications: CISSP (or Associate)
Must hold one of the following active certifications: GCED
Must hold one of the following active certifications: GCIH
Must hold one of the following active computing certifications or related Microsoft computing certification of Server 2012 or above: AWS CS Specialty
Must hold one of the following active computing certifications or related Microsoft computing certification of Server 2012 or above: AWS CSA Associate
Must hold one of the following active computing certifications or related Microsoft computing certification of Server 2012 or above: AWS CSA Professional
Must hold one of the following active computing certifications or related Microsoft computing certification of Server 2012 or above: AWS CSO Admin Associate
Must hold one of the following active computing certifications or related Microsoft computing certification of Server 2012 or above: GCDA
Must hold one of the following active computing certifications or related Microsoft computing certification of Server 2012 or above: MCSA: WS2016
Must hold one of the following active computing certifications or related Microsoft computing certification of Server 2012 or above: MCSE: WS 2016
Must hold one of the following active computing certifications or related Microsoft computing certification of Server 2012 or above: GCWN M
Must hold one of the following active computing certifications or related Microsoft computing certification of Server 2012 or above: MC: Azure AA
Must hold one of the following active computing certifications or related Microsoft computing certification of Server 2012 or above: OCI Foundations
US Citizenship

Technologies

Enterprise Windows Admin Support Service (EWASS)
Defense Logistics Agency (DLA)
DLA Print and Fax solutions
DLA Microsoft OneDrive
DLA’s eProcurement system
SAP-based enterprise resource planning system
Microsoft Server 2012
Microsoft Windows Server 2016
AWS
Azure
Oracle Cloud Infrastructure (OCI)

Benefits

Health, dental, vision
401K
Life insurance
Short-term and long-term disability plans
Vacation time
Holidays

Location

Battle Creek, MI (onsite)
Richmond, VA
Ft. Belvoir, VA
Philadelphia, PA
New Cumberland, PA
Mechanicsburg, PA
Tinker AFB, OK
Columbus, OH
Dayton, OH or Ogden, UT

Work Schedule, Travel, and Environment

Type of environment: Varies
Noise level: Low - Medium
Work schedule: Day shift Monday to Friday
May be requested to work evenings and weekends to meet program and contract needs
Amount of travel: Less than 10%

Physical Demands

Regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear
Regularly required to stand, walk, sit, climb or balance, and stoop, kneel, crouch, or crawl
Regularly required to lift up to 10 pounds
Frequently required to lift up to 25 pounds; and up to 50 pounds
Vision requirements: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus

Wage Information

Target salary range: $45,000.00 - $60,000.00 per year

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9d ago

HPE Technical Support Engineer I

Hewlett Packard Enterprise Andover, MA

Andover, MA

9d ago

$25 - $44/hr Full time Aws Cloud Azure Cloud

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Job Description

As an HPE Technical Support Engineer I, you will deliver technical assistance to enterprise customers, cloud service providers, and business partners using HPE solutions for application protection and disaster recovery as a service (DRaaS). The role focuses on investigating customer issues, driving them toward resolution, and partnering with internal technical teams.

Responsibilities

Provide technical support and perform preliminary investigations for customer issues and service requests.
Triage and respond to technical issues related to the HPE Zerto platform using the web portal, telephone, and email.
Maintain direct communication with customers throughout the resolution lifecycle, including clarification of issues, action plans, progress updates, and explanations of outcomes.
Troubleshoot problems using research, log analysis, issue reproduction, and structured problem-solving.
Collaborate with Technical Support, Quality Assurance, Development, and Account teams to resolve complex cases.
Handle an assigned case workload by prioritizing requests, managing customer expectations, following up, and escalating when needed.
Document investigations and resolutions accurately and contribute to internal knowledge-base content.
Participate in testing pre-release products and features, as appropriate.
Use approved AI tools to support troubleshooting, research, and documentation in line with company policies.

Requirements

Customer-focused mindset and the ability to collaborate effectively in a team environment.
Experience troubleshooting technical issues in a customer-facing support or engineering role.
Understanding of virtualization concepts, including hypervisors and virtual machines.
Knowledge of TCP/IP, DNS, and core networking concepts.
Familiarity with storage technologies and subsystems.
Basic Linux or UNIX administration experience, including installation and configuration.
Ability to analyze logs, isolate problems, and communicate technical details clearly.
Strong written and verbal communication skills in English, where required for the role.
Capability to manage competing priorities, work with urgency, and apply sound judgment.
Willingness to work the defined schedule and provide any required support coverage.

Technology Focus

HPE Zerto
TCP/IP, DNS
Linux, UNIX
VMware, Microsoft Hyper-V
Microsoft Azure, Amazon Web Services

Education

Bachelor’s or Master’s degree in Computer Science or Information Systems.

Location and Schedule

Andover, MA (hybrid).

Compensation

USD 25 - 44 per hourly.

Benefits

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion

Preferred Qualifications

Experience with VMware, Microsoft Azure, Amazon Web Services, or Microsoft Hyper-V.
Knowledge of APIs and integrations.
Experience supporting backup, disaster recovery, data protection, or cloud technologies.
Experience working with enterprise customers, cloud service providers, or business partners.
Familiarity with approved AI-enabled tools for technical support and troubleshooting.

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Aws Cloud Support Jobs

IT Support Associate II, OTS

IT Support Specialist

HPE Technical Support Engineer I

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