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IT Support Specialist

AnewHealth Moorestown, NJ

Moorestown, NJ

Today

Full time Application Support Cisco Telephony Computer Skills

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Job Description

AnewHealth is hiring an IT Support Specialist to provide first-level technical assistance and guidance to employees. Reporting to the Director of IT Services, this onsite role supports day-to-day troubleshooting across software, hardware, and mobile devices, with documentation, escalation, and security-focused practices built into the workflow.

Role Overview

Under the direction of the Director of IT Services, provide first level technical support and resolve software and hardware issues.
Serve as a front line point of contact for support needs, using troubleshooting methods to diagnose and guide resolution.
Maintain current security knowledge and keep skills up to date for ongoing support effectiveness.

Responsibilities

Deliver front line technical support via calls, chat, and email, plus remote support when needed.
Install and perform minor repairs to hardware, software, or peripherals according to provided specifications.
Analyze and diagnose issues using technical skills, historical records, knowledgebase resources, and other tools.
Set up equipment for employee use, ensuring correct installation of required software and peripheral devices.
Document issue details and troubleshooting steps for escalation, review, and audit purposes.
Perform issue triage and analysis, including data collection, and escalate to Tier 2 support when required.
Follow organizational security practices to protect and control company systems and data.
Evaluate software or hardware options and recommend improvements or upgrades.
Troubleshoot and resolve problems on iOS and Android (phones and tablets).
Complete other duties as assigned.

Requirements

High School diploma or GED required.
5+ years of related experience in troubleshooting skills, basic networking, Active Directory, and mobile devices.
Certifications: A+ and Network+ (preferred).
Strong aptitude in the Microsoft Office Suite.
Experience with Windows Server 2012 and 2016.
Experience with Salesforce, OnBase, and Cisco Call Manager is a plus.
Experience with Microsoft Exchange 2013 or higher.
Experience with Microst365 and virtual environments is a plus.

Technologies

iOS, Android
Microsoft Office Suite
Windows Server 2012, Windows Server 2016
Salesforce, OnBase
Cisco Call Manager
Microsoft Exchange 2013, Microsoft O365
Microsoft server operating systems, Microsoft desktop applications
Microst365, virtual environments
VOIP technologies

Benefits

Medical/dental/vision
Flexible spending
Company-paid life insurance
Short-term disability
Voluntary benefits
401(k)
Paid Time Off
Paid holidays

Schedule

Full-time role with an average expectation of 40 hours per week.
Availability outside normal business hours on an ad-hoc basis to meet customer expectations.
Schedules are set based on organizational needs and may be adjusted.

Physical and Mental Demands

Administrative position requiring physical abilities including hearing, seeing, sitting, standing, talking, and walking.
Must be able to commute to multiple site locations within the assigned territory.
Extended hours may be necessary as needed.

Location

Moorestown, NJ (onsite)

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