IT Support Specialist

AnewHealth is hiring an IT Support Specialist to provide first-level technical assistance and guidance to employees. Reporting to the Director of IT Services, this onsite role supports day-to-day troubleshooting across software, hardware, and mobile devices, with documentation, escalation, and security-focused practices built into the workflow.

Role Overview

• Under the direction of the Director of IT Services, provide first level technical support and resolve software and hardware issues.
• Serve as a front line point of contact for support needs, using troubleshooting methods to diagnose and guide resolution.
• Maintain current security knowledge and keep skills up to date for ongoing support effectiveness.

Responsibilities

• Deliver front line technical support via calls, chat, and email, plus remote support when needed.
• Install and perform minor repairs to hardware, software, or peripherals according to provided specifications.
• Analyze and diagnose issues using technical skills, historical records, knowledgebase resources, and other tools.
• Set up equipment for employee use, ensuring correct installation of required software and peripheral devices.
• Document issue details and troubleshooting steps for escalation, review, and audit purposes.
• Perform issue triage and analysis, including data collection, and escalate to Tier 2 support when required.
• Follow organizational security practices to protect and control company systems and data.
• Evaluate software or hardware options and recommend improvements or upgrades.
• Troubleshoot and resolve problems on iOS and Android (phones and tablets).
• Complete other duties as assigned.

Requirements

• High School diploma or GED required.
• 5+ years of related experience in troubleshooting skills, basic networking, Active Directory, and mobile devices.
• Certifications: A+ and Network+ (preferred).
• Strong aptitude in the Microsoft Office Suite.
• Experience with Windows Server 2012 and 2016.
• Experience with Salesforce, OnBase, and Cisco Call Manager is a plus.
• Experience with Microsoft Exchange 2013 or higher.
• Experience with Microst365 and virtual environments is a plus.

Technologies

• iOS, Android
• Microsoft Office Suite
• Windows Server 2012, Windows Server 2016
• Salesforce, OnBase
• Cisco Call Manager
• Microsoft Exchange 2013, Microsoft O365
• Microsoft server operating systems, Microsoft desktop applications
• Microst365, virtual environments
• VOIP technologies

Benefits

• Medical/dental/vision
• Flexible spending
• Company-paid life insurance
• Short-term disability
• Voluntary benefits
• 401(k)
• Paid Time Off
• Paid holidays

Schedule

• Full-time role with an average expectation of 40 hours per week.
• Availability outside normal business hours on an ad-hoc basis to meet customer expectations.
• Schedules are set based on organizational needs and may be adjusted.

Physical and Mental Demands

• Administrative position requiring physical abilities including hearing, seeing, sitting, standing, talking, and walking.
• Must be able to commute to multiple site locations within the assigned territory.
• Extended hours may be necessary as needed.

Location

• Moorestown, NJ (onsite)