Onboarding & Offboarding

Onboarding & Offboarding Support Jobs

2 jobs found

1d ago

Office & IT Support Coordinator

Therapy Source Plymouth Meeting, PA

Plymouth Meeting, PA

1d ago

$28 - $32/hr Full time End User Support Hardware Support Help Desk Support

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Job Description

Therapy Source is looking for an Office & IT Support Coordinator to be the first stop for everyday technology help and office operations. This hybrid role supports a mission-driven environment where your work is visible, appreciated, and directly improves how teams run day to day.

What you’ll do

Own first-line IT support by logging, triaging, and resolving common tech issues such as password and MFA resets, plus tools like Outlook, Teams, Zoom, and printers. When something needs escalation, you will follow it through to completion.
Coordinate onboarding and offboarding by setting up accounts, licenses, and equipment for new hires, and ensuring items are wrapped up cleanly when team members leave.
Maintain day-to-day tech operations by tracking laptops, software licenses, and vendor contracts, and shipping equipment to remote staff as needed.
Support providers with administration for TheraWeb and Zoom, and run a Loaner Library for assessment materials.
Keep office operations running by coordinating with tenants, property managers, and vendors, welcoming visitors, managing supplies, and supporting shared spaces.
Help build team culture by partnering with HR on recognition programs, team lunches, and celebrations.
Document what works by creating SOPs, FAQs, and a knowledge base to make support faster and easier for everyone.

What you bring

2+ years supporting business technology (help desk, IT coordination, or power-user experience), including within an admin role.
2 years in office administration or coordination.
Working knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Excel) and Zoom.
Experience using a ticketing system and the discipline to close every request.
Clear, patient communication with non-technical users.
Solid security basics, including MFA, phishing awareness, and confidentiality.
Strong organization and attention to detail, with a calm approach under pressure.
Ability to handle occasional off-hours escalation calls and after-hours maintenance windows.
Valid driver’s license and reliable transportation for local errands.
Ability to lift up to 20 lbs.

Benefits and schedule

Hybrid schedule: onsite 3 days per week at the Plymouth Meeting, PA office with the remainder remote, subject to approval.
Mileage reimbursed for local travel.
Competitive hourly pay: $28–$32/hr.
A role where your contributions are seen and genuinely appreciated, because you help make everyone else’s day easier.

Tech stack: Microsoft 365, Outlook, Teams, SharePoint, OneDrive, Excel, Zoom, TheraWeb, MFA.

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1d ago

IT Technical Support I

Global Engineering Management Solutions, Inc. (GEMS) Los Angeles, CA

Los Angeles, CA

1d ago

$80k - $80k/yr Full time Application Support Device Onboarding End User Support

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Job Description

Provide frontline onsite IT support for LAWA’s Airport Development Group at LAX, handling troubleshooting, incidents, and day-to-day operations.

Responsibilities

Monitor and respond to incoming Help Desk emails and support requests
Diagnose and troubleshoot system issues using established procedures
Assess and document production outages/incidents, escalating based on severity and impact
Log and manage service and application requests in Freshdesk, ServiceNow, and related tracking tools
Complete onboarding and offboarding tasks for mobilized and demobilized staff
Install, upgrade, and configure hardware and software
Support employee deployments and relocations across multiple airport locations
Provide IT support for division-wide events and activities
Deliver computer orientation and on-the-job training for new department staff
Communicate clearly with team members and maintain accurate documentation

Requirements

Bachelor’s degree in Computer Science or related field preferred, or 5+ years equivalent experience
Relevant professional certifications preferred
Ability to lift 40 lbs and remain mobile across airport facilities
Strong communication skills, including explaining technical issues to non-technical users
Organized and self-motivated, able to manage multiple tasks
Experience supporting data coordination and conversion projects

Onsite and Role Conditions

Onsite presence required at LAX offices and project locations
May require various shifts depending on operational needs
Must be able to travel across the airport campus to provide support
Additional duties may be assigned as needed

Technical Skills

PC Hardware Troubleshooting: Diagnose and resolve failures involving motherboards, power supplies, memory, storage devices, and component upgrades
Network Infrastructure: Troubleshoot LAN/WAN issues, cabling faults, switch/router configurations, IP conflicts, wireless connectivity, and VPN issues
Windows OS: Install, configure, and maintain Windows 10/11 including security patches, updates, and drivers
Microsoft 365: Deploy, troubleshoot, and support Office applications, OneDrive, Teams, and core productivity tools

Tools and Technologies

Freshdesk
ServiceNow
Windows 10
Windows 11
Microsoft 365
OneDrive
Teams

Benefits

401(k)
Health insurance
Paid time off

Salary: USD 80,000 per year (USD 80,000 - 80,000) · Location: Los Angeles, CA (onsite)

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Onboarding & Offboarding Support Jobs

Office & IT Support Coordinator

IT Technical Support I

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