IT Technical Support I

Provide frontline onsite IT support for LAWA’s Airport Development Group at LAX, handling troubleshooting, incidents, and day-to-day operations.

Responsibilities

• Monitor and respond to incoming Help Desk emails and support requests
• Diagnose and troubleshoot system issues using established procedures
• Assess and document production outages/incidents, escalating based on severity and impact
• Log and manage service and application requests in Freshdesk, ServiceNow, and related tracking tools
• Complete onboarding and offboarding tasks for mobilized and demobilized staff
• Install, upgrade, and configure hardware and software
• Support employee deployments and relocations across multiple airport locations
• Provide IT support for division-wide events and activities
• Deliver computer orientation and on-the-job training for new department staff
• Communicate clearly with team members and maintain accurate documentation

Requirements

• Bachelor’s degree in Computer Science or related field preferred, or 5+ years equivalent experience
• Relevant professional certifications preferred
• Ability to lift 40 lbs and remain mobile across airport facilities
• Strong communication skills, including explaining technical issues to non-technical users
• Organized and self-motivated, able to manage multiple tasks
• Experience supporting data coordination and conversion projects

Onsite and Role Conditions

• Onsite presence required at LAX offices and project locations
• May require various shifts depending on operational needs
• Must be able to travel across the airport campus to provide support
• Additional duties may be assigned as needed

Technical Skills

• PC Hardware Troubleshooting: Diagnose and resolve failures involving motherboards, power supplies, memory, storage devices, and component upgrades
• Network Infrastructure: Troubleshoot LAN/WAN issues, cabling faults, switch/router configurations, IP conflicts, wireless connectivity, and VPN issues
• Windows OS: Install, configure, and maintain Windows 10/11 including security patches, updates, and drivers
• Microsoft 365: Deploy, troubleshoot, and support Office applications, OneDrive, Teams, and core productivity tools

Tools and Technologies

• Freshdesk
• ServiceNow
• Windows 10
• Windows 11
• Microsoft 365
• OneDrive
• Teams

Benefits

• 401(k)
• Health insurance
• Paid time off

Salary: USD 80,000 per year (USD 80,000 - 80,000) · Location: Los Angeles, CA (onsite)