Partner Support Jobs

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Senior Partner Technical Support Engineer - Financial Data Connectivity

Intuit Mountain View, CA

Mountain View, CA

Today

$148k - $200k/yr Full time Api Integration Application Support Customer Support

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Job Description

Support Intuit’s DGX team by leading partner technical support for API-connected financial institutions, focusing on bank feed connectivity and stable customer experiences.

Responsibilities

Deliver technical excellence through close collaboration with the partner support team to ensure high-quality technical and partner support
Drive partner success by meeting and exceeding contracted support commitments
Build and maintain relationships with partner stakeholders, including bank executives, via proactive and effective communication
Apply deep API knowledge to resolve complex issues, including FDX and OFX
Coordinate across teams including product, platform, and customer success to deliver timely support solutions
Lead incident management, request management, and event monitoring to enable swift resolution, minimize disruptions, and manage conflicts during resolution
Optimize support operations by identifying and implementing process and technical automations to improve efficiency and effectiveness
Ensure 24/7 health of uptime and connectivity for FI APIs and data provider APIs

Requirements

Fluency in RESTful APIs and authentication protocols, including OAuth and OIDC
Familiarity with data standards in JSON and/or XML, including FDX, MISMO, and OFX
Strong understanding of query language and monitoring tools, including Splunk, Grafana, and SQL
Proven experience building monitoring dashboards and tuning alerts
Understanding of alternate data connectivity methods, including SFTP and screen scraping
Strong AI automation skills, with a focus on embedding automation into repeatable tasks to scale
Customer obsession, with excellent customer service and a collaborative mindset
Strong communication, presentation, and interpersonal skills, with the ability to explain technical details to both technical and non-technical audiences
Proven ability to build relationships and influence stakeholders at all levels
Exceptional problem-solving and analytical skills with a partner-success focus
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
Ability to work independently and as part of a distributed team
Education: Bachelor’s degree in Computer Science, Information Technology, or a related technical field
Preferred: ITIL certification

Technologies

RESTful APIs
OAuth, OIDC
JSON, XML
FDX, MISMO, OFX
Splunk, Grafana, SQL
SFTP, screen scraping

Compensation

Base salary: USD 147,500 - 199,500 per year
Location: Mountain View, CA (onsite)

Benefits

Competitive compensation package with pay for performance rewards approach
May be eligible for cash bonus, equity rewards, and benefits based on applicable plans and programs

Minimum Experience & Education

Minimum experience: 5+ years
Experience: 5+ years in partner-facing customer & technical support
Education: Bachelor’s degree in Computer Science, Information Technology, or related technical field

Role Overview

DGX (Data, Growth and Experiences) team role supporting Intuit product connectivity and customer success
Partner Technical Support helps API-connected partners optimize customer experiences by ensuring successful bank feed connections to Intuit products
Primary partner interface for diagnosing and resolving issues, training partners to support Intuit offerings, monitoring and resolving production incidents for partner connection health, and providing other value-added services
Resolves globally escalated partner issues from internal teams across all offerings with varied technical depth

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