Mountain View, CA

Support Jobs in Mountain View, CA

2 jobs found

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1mo ago

Technical Support Analyst

Accenture Mountain View, CA

Mountain View, CA

1mo ago Closed

$30 - $40/hr Full time Augmented Reality Bash Device Testing

This position is no longer accepting applications (closed Aug 2, 2026).

Job Description

Accenture Flex is hiring a Technical Support Analyst to join an on-site team in Mountain View, CA. This mid-level Infra Managed Service role centers on supporting augmented reality devices through hands-on testing, hardware and software troubleshooting, and the creation of user documentation, while providing on-site assistance to users during programs and events. The position emphasizes collaboration with engineering teams to resolve issues and enhance device performance.

Responsibilities

Test and validate new AR devices, ensure they function properly, and draft initial user documentation.
Identify and log hardware or software issues for timely resolution.
Work with engineering to fix problems and improve overall device performance.
Prepare AR devices for programs such as user research, data collection, demos, and events.
Install software, configure settings, and verify devices are ready for use.
Provide on-site support during events and assist users with setup and operation of devices.
Deliver prompt technical support to users of AR prototype hardware; troubleshoot and guide users to solutions.
Respond to inquiries via email or in person; escalate complex issues to senior staff when needed.
Develop and maintain comprehensive user support documentation for AR prototypes; create knowledge base articles, FAQs, and troubleshooting guides; ensure accuracy and accessibility.
Develop scripts for device setup, diagnostics, and troubleshooting; automate tasks to improve efficiency.
Contribute to the development of tools and resources for the technical support team.
Triage hardware bugs, perform fault analysis, and identify root causes; manage the RMA process for defective devices.
Coordinate with logistics and engineering to ensure timely resolution of hardware issues.

Requirements

Minimum 1 year of work experience.
Minimum 1 year of experience in a technical support role, preferably with hardware experience.
High School Diploma or GED.

Technologies

Python
Bash
MDM solutions

Benefits

Medical, dental, vision, and long-term disability coverage
401(k) plan
Paid time off
World-class learning resources

Preferred Qualifications

Experience with scripting languages such as Python and Bash
Knowledge of networking concepts and troubleshooting techniques
Familiarity with mobile device management (MDM) solutions
Experience working in a research and development environment

Role Location Hourly Salary Range

California: $30.13 to $40.13
Cleveland: $30.13 to $40.13
Colorado: $30.13 to $40.13
District of Columbia: $30.13 to $40.13
Illinois: $30.13 to $40.13
Maine: $30.13 to $40.13
Maryland: $30.13 to $40.13
Massachusetts: $30.13 to $40.13
Minnesota: $30.13 to $40.13
New York: $30.13 to $40.13
New Jersey: $30.13 to $40.13
Virginia: $30.13 to $40.13
Washington: $30.13 to $40.13

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1mo ago

Technical Support Analyst

Accenture Mountain View, CA

Mountain View, CA

1mo ago Closed

$30 - $40/hr Full time Analyst Bash End User Support

This position is no longer accepting applications (closed Jul 22, 2026).

Job Description

Accenture Flex invites you to join a Technical Support Analyst role that centers on AR prototype hardware support, device testing, troubleshooting, documentation, and on-site assistance. This onsite position in Mountain View, CA offers close collaboration with engineering teams and direct user interaction, with a compensation range of USD 30 - 40 per hour.

Benefits and culture

Medical insurance
Dental insurance
Vision insurance
Long-term disability coverage
401(k) plan
Paid time off

Responsibilities

Support the testing and validation of new AR devices to confirm functionality and quality, and help produce initial user documentation.
Identify and document hardware and software issues to inform remediation efforts.
Collaborate with engineering teams to address issues and enhance device performance.
Prepare AR devices for programs such as user research studies, data collection, demos and events; install software, configure settings, and verify readiness.
Provide on-site support during events and demos; assist users with device setup and operation.
Deliver prompt technical support to users of AR prototype hardware; troubleshoot hardware and software issues, diagnose problems, and guide users to solutions.
Respond to user inquiries via email or in person; escalate complex cases to senior technical staff as needed.
Develop and maintain comprehensive user support documentation for AR prototypes; create knowledge base articles, FAQs, and troubleshooting guides; ensure accuracy and accessibility.
Develop scripts to automate device setup, diagnostics, and troubleshooting; contribute to tools and resources for the technical support team.
Triage hardware bugs, perform fault analysis, and identify root causes; manage the RMA process for defective devices; coordinate with logistics and engineering to ensure timely resolution.

Requirements

Minimum 1 year of work experience.
Minimum 1 year of experience in a technical support role, preferably with hardware experience.
High School Diploma or GED.
Technical skills: Python, Bash.

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