Support Jobs in Mountain View, CA

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2d ago

Technical Support Analyst

Accenture Mountain View, CA

Mountain View, CA

2d ago

$30 - $40/hr Full time Analyst Bash End User Support

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Job Description

Accenture Flex invites you to join a Technical Support Analyst role that centers on AR prototype hardware support, device testing, troubleshooting, documentation, and on-site assistance. This onsite position in Mountain View, CA offers close collaboration with engineering teams and direct user interaction, with a compensation range of USD 30 - 40 per hour.

Benefits and culture

Medical insurance
Dental insurance
Vision insurance
Long-term disability coverage
401(k) plan
Paid time off

Responsibilities

Support the testing and validation of new AR devices to confirm functionality and quality, and help produce initial user documentation.
Identify and document hardware and software issues to inform remediation efforts.
Collaborate with engineering teams to address issues and enhance device performance.
Prepare AR devices for programs such as user research studies, data collection, demos and events; install software, configure settings, and verify readiness.
Provide on-site support during events and demos; assist users with device setup and operation.
Deliver prompt technical support to users of AR prototype hardware; troubleshoot hardware and software issues, diagnose problems, and guide users to solutions.
Respond to user inquiries via email or in person; escalate complex cases to senior technical staff as needed.
Develop and maintain comprehensive user support documentation for AR prototypes; create knowledge base articles, FAQs, and troubleshooting guides; ensure accuracy and accessibility.
Develop scripts to automate device setup, diagnostics, and troubleshooting; contribute to tools and resources for the technical support team.
Triage hardware bugs, perform fault analysis, and identify root causes; manage the RMA process for defective devices; coordinate with logistics and engineering to ensure timely resolution.

Requirements

Minimum 1 year of work experience.
Minimum 1 year of experience in a technical support role, preferably with hardware experience.
High School Diploma or GED.
Technical skills: Python, Bash.

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