Senior Partner Technical Support Engineer - Financial Data Connectivity

Support Intuit’s DGX team by leading partner technical support for API-connected financial institutions, focusing on bank feed connectivity and stable customer experiences.

Responsibilities

• Deliver technical excellence through close collaboration with the partner support team to ensure high-quality technical and partner support
• Drive partner success by meeting and exceeding contracted support commitments
• Build and maintain relationships with partner stakeholders, including bank executives, via proactive and effective communication
• Apply deep API knowledge to resolve complex issues, including FDX and OFX
• Coordinate across teams including product, platform, and customer success to deliver timely support solutions
• Lead incident management, request management, and event monitoring to enable swift resolution, minimize disruptions, and manage conflicts during resolution
• Optimize support operations by identifying and implementing process and technical automations to improve efficiency and effectiveness
• Ensure 24/7 health of uptime and connectivity for FI APIs and data provider APIs

Requirements

• Fluency in RESTful APIs and authentication protocols, including OAuth and OIDC
• Familiarity with data standards in JSON and/or XML, including FDX, MISMO, and OFX
• Strong understanding of query language and monitoring tools, including Splunk, Grafana, and SQL
• Proven experience building monitoring dashboards and tuning alerts
• Understanding of alternate data connectivity methods, including SFTP and screen scraping
• Strong AI automation skills, with a focus on embedding automation into repeatable tasks to scale
• Customer obsession, with excellent customer service and a collaborative mindset
• Strong communication, presentation, and interpersonal skills, with the ability to explain technical details to both technical and non-technical audiences
• Proven ability to build relationships and influence stakeholders at all levels
• Exceptional problem-solving and analytical skills with a partner-success focus
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
• Ability to work independently and as part of a distributed team
• Education: Bachelor’s degree in Computer Science, Information Technology, or a related technical field
• Preferred: ITIL certification

Technologies

• RESTful APIs
• OAuth, OIDC
• JSON, XML
• FDX, MISMO, OFX
• Splunk, Grafana, SQL
• SFTP, screen scraping

Compensation

• Base salary: USD 147,500 - 199,500 per year
• Location: Mountain View, CA (onsite)

Benefits

• Competitive compensation package with pay for performance rewards approach
• May be eligible for cash bonus, equity rewards, and benefits based on applicable plans and programs

Minimum Experience & Education

• Minimum experience: 5+ years
• Experience: 5+ years in partner-facing customer & technical support
• Education: Bachelor’s degree in Computer Science, Information Technology, or related technical field

Role Overview

• DGX (Data, Growth and Experiences) team role supporting Intuit product connectivity and customer success
• Partner Technical Support helps API-connected partners optimize customer experiences by ensuring successful bank feed connections to Intuit products
• Primary partner interface for diagnosing and resolving issues, training partners to support Intuit offerings, monitoring and resolving production incidents for partner connection health, and providing other value-added services
• Resolves globally escalated partner issues from internal teams across all offerings with varied technical depth