Api Integration

Api Integration Support Jobs

4 jobs found

3d ago

Technical Support Engineer

Aveva Philadelphia, PA

Philadelphia, PA

3d ago

$57k - $115k/yr Full time Api Integration Application Support Customer Support

Apply Now

Job Description

Technical Support Engineer II supports customers by resolving complex technical issues, strengthening team capability, and improving support operations.

Responsibilities

Complete a structured onboarding and product ramp-up program through classroom training, customer interactions, facility visits, and hands-on experience.
Develop deep familiarity with the software portfolio, customer environments, and company culture.
Lead resolution of complex customer technical issues remotely (phone, email, web) and on-site when required.
Serve as a trusted technical advisor for customer environments.
Mentor and develop junior team members via knowledge sharing, case collaboration, and acting as an internal instructor or job trainer.
Instruct customers to maximize value from the software through public training classes.
Analyze customer support data and trends, then communicate insights to account teams and customers to enable proactive solutions.
Join customer meetings with Sales, Product, Services to provide technical advice, guidance, and escalation leadership.
Collaborate cross-functionally with Product, R&D, and Services to deliver and continuously improve the customer experience.
Own support projects or processes, identifying and implementing improvements that enhance team performance and customer outcomes.
Continuously deepen technical expertise across the AVEVA software portfolio and related industry technologies.

Requirements

Proven ability to apply software troubleshooting theories, principles, and methodologies to complex issues.
Capability to create innovative solutions for complex technical problems.
Experience owning entire projects or processes, including driving improvements to systems, tools, or workflows.
Strong analytical skills to interpret support data and communicate findings to technical and non-technical audiences.
Customer-facing excellence with a service mindset and desire to help people succeed.
Enthusiasm for technical problem-solving with attention to detail and comfort navigating ambiguity.
Excellent written and verbal communication skills.
Self-motivated with the ability to work independently while contributing to a collaborative team environment.
Bachelor's Degree or higher in Engineering, Math, Computer Science, Natural Sciences, or a related field.
1-3 years of experience in a technical support, customer-facing technical, or related role.

Technologies

SQL
Scripting languages
APIs
Web services

Benefits

Flex work hours
20 days PTO rising to 25 with service
Three paid volunteering days
Primary and secondary parental leave
Well-being support
Medical
Dental
Vision
401K

Nice to have

Experience with industrial software, SCADA, data historians, or operational technology (OT) environments.
Familiarity with SQL, scripting languages, or developer technologies (APIs, web services).
Additional language skills, specifically Spanish, Portuguese, or French.
Experience mentoring or training others in a technical environment.

Hybrid working

Hybrid arrangement at AVEVA.
Most roles are based at a local AVEVA office, with an expectation of being on-site 50% of working hours.
Some roles may be fully office-based depending on work scope.
Certain roles supporting specific customers or markets may be remote.
Working arrangement for this position will be confirmed during the hiring process.

Hiring process

Submit a cover letter and CV through the application portal.
AVEVA is committed to recruiting and retaining people with disabilities.
Let AVEVA know in advance if reasonable support is needed during the application process.

About AVEVA

Global leader in industrial software with more than 6,500 employees in over 40 countries.
Solutions used by thousands of enterprises across energy, infrastructure, chemicals, and minerals.
Focus on sustainability and inclusion across operations, culture, and core business strategy.

Location: Philadelphia, PA (hybrid) · Compensation: USD 56,600 - 115,000 per yearly · Minimum experience: 1 year · Education: Bachelor's Degree or higher in Engineering, Math, Computer Science, Natural Sciences, or a related field

View full job page →

10d ago

Senior Partner Technical Support Engineer - Financial Data Connectivity

Intuit Mountain View, CA

Mountain View, CA

10d ago

$148k - $200k/yr Full time Api Integration Application Support Customer Support

Apply Now

Job Description

Support Intuit’s DGX team by leading partner technical support for API-connected financial institutions, focusing on bank feed connectivity and stable customer experiences.

Responsibilities

Deliver technical excellence through close collaboration with the partner support team to ensure high-quality technical and partner support
Drive partner success by meeting and exceeding contracted support commitments
Build and maintain relationships with partner stakeholders, including bank executives, via proactive and effective communication
Apply deep API knowledge to resolve complex issues, including FDX and OFX
Coordinate across teams including product, platform, and customer success to deliver timely support solutions
Lead incident management, request management, and event monitoring to enable swift resolution, minimize disruptions, and manage conflicts during resolution
Optimize support operations by identifying and implementing process and technical automations to improve efficiency and effectiveness
Ensure 24/7 health of uptime and connectivity for FI APIs and data provider APIs

Requirements

Fluency in RESTful APIs and authentication protocols, including OAuth and OIDC
Familiarity with data standards in JSON and/or XML, including FDX, MISMO, and OFX
Strong understanding of query language and monitoring tools, including Splunk, Grafana, and SQL
Proven experience building monitoring dashboards and tuning alerts
Understanding of alternate data connectivity methods, including SFTP and screen scraping
Strong AI automation skills, with a focus on embedding automation into repeatable tasks to scale
Customer obsession, with excellent customer service and a collaborative mindset
Strong communication, presentation, and interpersonal skills, with the ability to explain technical details to both technical and non-technical audiences
Proven ability to build relationships and influence stakeholders at all levels
Exceptional problem-solving and analytical skills with a partner-success focus
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
Ability to work independently and as part of a distributed team
Education: Bachelor’s degree in Computer Science, Information Technology, or a related technical field
Preferred: ITIL certification

Technologies

RESTful APIs
OAuth, OIDC
JSON, XML
FDX, MISMO, OFX
Splunk, Grafana, SQL
SFTP, screen scraping

Compensation

Base salary: USD 147,500 - 199,500 per year
Location: Mountain View, CA (onsite)

Benefits

Competitive compensation package with pay for performance rewards approach
May be eligible for cash bonus, equity rewards, and benefits based on applicable plans and programs

Minimum Experience & Education

Minimum experience: 5+ years
Experience: 5+ years in partner-facing customer & technical support
Education: Bachelor’s degree in Computer Science, Information Technology, or related technical field

Role Overview

DGX (Data, Growth and Experiences) team role supporting Intuit product connectivity and customer success
Partner Technical Support helps API-connected partners optimize customer experiences by ensuring successful bank feed connections to Intuit products
Primary partner interface for diagnosing and resolving issues, training partners to support Intuit offerings, monitoring and resolving production incidents for partner connection health, and providing other value-added services
Resolves globally escalated partner issues from internal teams across all offerings with varied technical depth

View full job page →

1mo ago

Technical Support Engineer

Next Wave Energy Monitoring Inc. Carlsbad, CA

Carlsbad, CA

1mo ago Closed

$28 - $45/hr Full time Api Integration Customer Support Data Integration

This position is no longer accepting applications (closed Oct 25, 2026).

Job Description

Provide technical support across platforms, field systems, and reporting for renewable energy monitoring customers in Carlsbad, CA.

Responsibilities

Act as a primary technical point of contact for customers, platform users, and field-service personnel via platform inquiries and tickets, phone, email, and other support channels.
Handle questions and cases involving monitoring, production, metering, equipment communications, and platform data; communicate findings clearly.
Triaging support cases by urgency and customer impact, investigating issues, and coordinating with teammates for specialized support.
Monitor renewable energy system data to detect abnormal, missing, delayed, or erroneous information.
Review historical production and metering data, compare results with expected behavior, and investigate discrepancies related to communications, configuration, scaling, calculations, or data quality.
Troubleshoot connected devices including dataloggers, cellular modems, meters, inverters, trackers, weather stations, and related equipment.
Support device-to-datalogger communications and validate setups involving Modbus and RS-485, TCP/IP connectivity, monitoring-platform device configuration, and data mapping.
Provide remote technical support for field communications issues and support onsite reactive or service calls.
Review diagnostics and confirm completed work and reported site conditions; determine the next step and verify communications and data are restored after service.
Prepare, review, and deliver assigned customer and renewable-energy certificate reports.
Validate source data, investigate reporting exceptions, maintain reporting schedules, and coordinate corrections when data is incomplete or inconsistent.
Independently investigate customer-reported issues; document troubleshooting steps and findings, identify recurring patterns, and escalate complex problems with sufficient diagnostic detail to Engineering, Product, Development, field personnel, or equipment vendors.
Reproduce significant platform issues; document and help prioritize technical defects; validate important corrections by reviewing calculations, alarms, dashboards, reports, and customer-facing outputs.
Translate technical findings into clear updates for customers and actionable internal next steps.
Collaborate with Customer Success, Engineering, Product, Development, field personnel, and equipment vendors to resolve issues and improve support and product processes.
Support NextWave’s presence at trade shows, conferences, and industry events by assisting with product demonstrations, answering technical questions, and engaging customers and prospects.

Requirements

Bachelor’s degree in electrical engineering, renewable energy, computer science, information systems, or a related technical field, or equivalent practical experience.
Strong technical problem-solving, analytical, and root-cause investigation skills.
Strong written and verbal communication skills, including the ability to explain technical concepts to nontechnical customers.
Basic understanding of electrical power and energy (kW, kWh, AC and DC) or ability to learn quickly.
Ability to manage multiple customer issues, document findings clearly, collaborate across teams, and follow matters through resolution.
Self-directed learning skills and comfort working with unfamiliar equipment, data, and software systems.

Technologies

Modbus
RS-485
TCP/IP
API integration
API testing

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Preferred Qualifications

Experience with photovoltaic system operation, irradiance and temperature impacts, expected production, production losses, clipping, or curtailment.
Electrical metering knowledge including current transformers, meter configuration, and validation of metering or production data.
Familiarity with Modbus, RS-485, TCP/IP networking, cellular communications, dataloggers, or data acquisition systems.
Experience in technical customer support, field-service support, renewable-energy monitoring, or equipment troubleshooting.
Coding or scripting experience, plus API integration/testing, data analysis, or experience with ticketing and issue management systems.
Experience with customer reporting, REC reporting, or recurring data-quality review.

Training and Growth

Training on NextWave platforms, hardware, device integrations, communications, troubleshooting, and reporting processes.
With developing proficiency, opportunity to expand into advanced troubleshooting, platform validation, systems engineering, product support, and customer-facing technical leadership.

Location: Carlsbad, CA (onsite)

Compensation: USD 28 - 45 per hour

View full job page →

2mo ago

Technical Support Specialist

Yello Remote 🌍 Remote

Remote

2mo ago Closed

$65k - $85k/yr Full time Api Integration Application Support Customer Support

This position is no longer accepting applications (closed Sep 4, 2026).

Job Description

Yello is hiring a Technical Support Specialist to join its Customer Support team in a remote role. This position focuses on independently owning escalated production and integration issues, performing root cause analysis, and partnering with Engineering to drive fixes and improve how support teams handle complex technical problems.

What you’ll do

Independently manage assigned issues within the Production Support Queue
Own assigned escalations within the Integration Support Queue, including troubleshooting and resolution
Keep issues moving with timely updates, prioritization, and clear documentation
Investigate escalated issues to determine root cause for assigned problems
Identify and communicate workarounds and recommended next steps
Troubleshoot integrations, including:
- Address Book integrations
- Single Sign-On (SSO)
- XML Feeds
- USA Jobs
- Assessment platforms
- LinkedIn integrations
Partner directly with Engineering during bug investigations and technical issue resolution
Provide clear reproduction steps, impact analysis, and supporting data
Track issues through resolution and communicate updates to stakeholders
Participate in incident response, including investigation and communication
Help ensure timely and accurate updates during incidents
Support Senior Technical Support Specialist with release notes for bug fixes, ensuring clarity and alignment with customer impact
Translate technical changes into clear, customer-facing language
Share resolved issue updates with internal teams and provide guidance to other Support and Success team members
Identify recurring issues and suggest process or documentation improvements
Contribute to the knowledge base and troubleshooting resources

What you bring

3–5 years of experience in technical support, production support, or SaaS environments
Experience troubleshooting integrations and APIs, including SSO or third-party systems
Strong analytical and problem-solving skills
Ability to work independently on complex issues
Strong communication skills across technical and non-technical audiences

Technologies

APIs
Single Sign-On (SSO)
XML Feeds

Compensation and location

Base compensation: USD 65,000–85,000 per year
Location: Remote
Preference is given to those commuting distance from the Chicago headquarters; remote candidates may be based in: AZ, CA, CO, FL, GA, IL, IN, KS, MI, NC, NJ, NV, NY, OK, PA, TN, TX, VA, WI, WA

Additional information

Yello is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status
Must be authorized to work in the United States; no visa sponsorship is offered for this role
Must be able to sit or stand for continuous periods of time
Yello may assign or reassign responsibilities and requirements as needed

View full job page →

Api Integration Support Jobs

Technical Support Engineer

Senior Partner Technical Support Engineer - Financial Data Connectivity

Technical Support Engineer

Technical Support Specialist

Get Api Integration Support Jobs alerts