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Customer Service Representative | Technical Support (Bilingual)

SPECTRUM McAllen, TX

McAllen, TX

Today

Full time Billing Support Computer Skills Contact Center

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Job Description

Spectrum Mobile needs bilingual customer support that can handle real questions with confidence. If you enjoy helping customers through inbound calls and want to represent a Fortune 100 company, this onsite role in McAllen, TX puts you in a supportive, energetic team environment where you will work independently while collaborating with others to deliver strong customer experiences.

As a Customer Service Representative | Technical Support (Bilingual), you’ll use phone and computer systems to assist customers with mobile service and account or billing needs. The work is hands-on and shift-based, with daily time spent in the office navigating systems, resolving questions, and maintaining accurate customer accounts.

What You’ll Do

Learn Spectrum Mobile products, services, and billing processes to deliver knowledgeable, efficient customer service
Represent Spectrum as the voice of the company during customer interactions
Answer inbound calls and resolve topics such as mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more
Resolve mobile customer inquiries while creating best-in-class customer experiences
Work independently in an open, friendly office setting while collaborating with a supportive, energetic team
During your shift, navigate phone and computer systems to address questions and maintain customer accounts

Requirements

High school diploma or equivalent
Bilingual (English and Spanish)
Ability to work a variety of schedules, including nights, weekends, and holidays
Must be able to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future
Availability to work a variety of shifts, including late night or overnight

Preferred Qualifications

6+ months of customer service experience
6+ months of working with software applications
6+ months of high-volume phone experience in customer service or a call center
6+ months of working in cable operations, mobile, or telecommunications call center
MS Office and computer skills, including typing
Communication, organization, time management, multi-tasking, customer service
Dependable, proactive, adaptable, problem-solving, professional, resilient

Tools You’ll Use

MS Office

What Customer Service Representatives Enjoy Most here includes learning Spectrum Mobile products, services, and billing processes; representing a Fortune 100 company; handling inbound call topics like mobile activation and billing; resolving inquiries while delivering strong customer experiences; and working both independently and as part of a supportive, energetic team.

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