Customer Service Representative | Technical Support (Bilingual)

Spectrum Mobile needs bilingual customer support that can handle real questions with confidence. If you enjoy helping customers through inbound calls and want to represent a Fortune 100 company, this onsite role in McAllen, TX puts you in a supportive, energetic team environment where you will work independently while collaborating with others to deliver strong customer experiences.

As a Customer Service Representative | Technical Support (Bilingual), you’ll use phone and computer systems to assist customers with mobile service and account or billing needs. The work is hands-on and shift-based, with daily time spent in the office navigating systems, resolving questions, and maintaining accurate customer accounts.

What You’ll Do

• Learn Spectrum Mobile products, services, and billing processes to deliver knowledgeable, efficient customer service
• Represent Spectrum as the voice of the company during customer interactions
• Answer inbound calls and resolve topics such as mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more
• Resolve mobile customer inquiries while creating best-in-class customer experiences
• Work independently in an open, friendly office setting while collaborating with a supportive, energetic team
• During your shift, navigate phone and computer systems to address questions and maintain customer accounts

Requirements

• High school diploma or equivalent
• Bilingual (English and Spanish)
• Ability to work a variety of schedules, including nights, weekends, and holidays
• Must be able to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future
• Availability to work a variety of shifts, including late night or overnight

Preferred Qualifications

• 6+ months of customer service experience
• 6+ months of working with software applications
• 6+ months of high-volume phone experience in customer service or a call center
• 6+ months of working in cable operations, mobile, or telecommunications call center
• MS Office and computer skills, including typing
• Communication, organization, time management, multi-tasking, customer service
• Dependable, proactive, adaptable, problem-solving, professional, resilient

Tools You’ll Use

• MS Office

What Customer Service Representatives Enjoy Most here includes learning Spectrum Mobile products, services, and billing processes; representing a Fortune 100 company; handling inbound call topics like mobile activation and billing; resolving inquiries while delivering strong customer experiences; and working both independently and as part of a supportive, energetic team.