Pool Equipment Support Jobs

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Pool Equipment Tech Support Rep, 1st Shift

Pentair Phoenix, AZ

Phoenix, AZ

Today

$26+/hr Full time Business Systems Computer Skills Customer Service

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Job Description

Pentair is hiring a Pool Equipment Tech Support Rep for the Arizona region to deliver responsive, technically accurate support to customers and dealers. This onsite 1st shift role combines field-tested troubleshooting with direct customer service through phone and digital channels.

You will help people get their pool and spa equipment running properly by applying advanced diagnosis skills, staying current on product offerings, and escalating complex cases when needed. If you have hands-on experience with Pentair equipment and want to use it to solve real problems quickly, this position is a strong fit.

Responsibilities

Research, troubleshoot, and resolve pool and spa equipment issues using advanced troubleshooting skills and available resources.
Deliver quality telephone and email support with a high degree of customer service, technical expertise, and timeliness.
Keep up-to-date on product offerings and technical support procedures to provide accurate solutions and demonstrate strong problem identification.
Work independently and with a team to solve support issues, escalating to fourth level support and the supervisor when necessary.
Resolve customer problems, disputes, and complaints efficiently and professionally in accordance with company policy.

Requirements

3-5 years of hands-on field experience installing, troubleshooting, repairing, or servicing Pentair Pool equipment.
Strong working knowledge of Pentair automation systems, pumps, filters, heaters, sanitization equipment, and control systems.
Experience supporting pool builders, service companies, distributors, or pool professionals.
Proficiency with Microsoft Office applications.
Ability to diagnose and resolve technical issues through phone, email, chat, and remote troubleshooting.
Must live within 1 hour of Phoenix or San Antonio.

Technologies

Microsoft Office
Salesforce
CRM platforms
ERP systems

Shift and Compensation

Shift: 7:00am-4:00pm in summer, 8am-5pm in winter (hours can vary by region)
Location: Phoenix, AZ (onsite)
Pay: $26.00+/hour, DOE

Benefits

Paid holidays
Paid vacation
Paid sick time
Medical, Dental, and Vision Insurance
401(k)
Up to 5% 401K match starting day one of employment
Health savings account
Life insurance
Paid time off
Parental leave
Caregivers leave
Prescription drug insurance
Tuition reimbursement

Preferred Qualifications

Bilingual in English and Spanish (highly desired)
Experience using CRM platforms such as Salesforce (preferred)
Experience working with ERP systems
Previous technical support, service dispatch, or warranty administration experience
Manufacturer technical support experience within the pool industry

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