Pool Equipment Tech Support Rep, 1st Shift

Pentair is hiring a Pool Equipment Tech Support Rep for the Arizona region to deliver responsive, technically accurate support to customers and dealers. This onsite 1st shift role combines field-tested troubleshooting with direct customer service through phone and digital channels.

You will help people get their pool and spa equipment running properly by applying advanced diagnosis skills, staying current on product offerings, and escalating complex cases when needed. If you have hands-on experience with Pentair equipment and want to use it to solve real problems quickly, this position is a strong fit.

Responsibilities

• Research, troubleshoot, and resolve pool and spa equipment issues using advanced troubleshooting skills and available resources.
• Deliver quality telephone and email support with a high degree of customer service, technical expertise, and timeliness.
• Keep up-to-date on product offerings and technical support procedures to provide accurate solutions and demonstrate strong problem identification.
• Work independently and with a team to solve support issues, escalating to fourth level support and the supervisor when necessary.
• Resolve customer problems, disputes, and complaints efficiently and professionally in accordance with company policy.

Requirements

• 3-5 years of hands-on field experience installing, troubleshooting, repairing, or servicing Pentair Pool equipment.
• Strong working knowledge of Pentair automation systems, pumps, filters, heaters, sanitization equipment, and control systems.
• Experience supporting pool builders, service companies, distributors, or pool professionals.
• Proficiency with Microsoft Office applications.
• Ability to diagnose and resolve technical issues through phone, email, chat, and remote troubleshooting.
• Must live within 1 hour of Phoenix or San Antonio.

Technologies

• Microsoft Office
• Salesforce
• CRM platforms
• ERP systems

Shift and Compensation

• Shift: 7:00am-4:00pm in summer, 8am-5pm in winter (hours can vary by region)
• Location: Phoenix, AZ (onsite)
• Pay: $26.00+/hour, DOE

Benefits

• Paid holidays
• Paid vacation
• Paid sick time
• Medical, Dental, and Vision Insurance
• 401(k)
• Up to 5% 401K match starting day one of employment
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Caregivers leave
• Prescription drug insurance
• Tuition reimbursement

Preferred Qualifications

• Bilingual in English and Spanish (highly desired)
• Experience using CRM platforms such as Salesforce (preferred)
• Experience working with ERP systems
• Previous technical support, service dispatch, or warranty administration experience
• Manufacturer technical support experience within the pool industry