Product Training

Product Training Support Jobs

2 jobs found

1mo ago

Technical Support Technician

Geovision - USAVisionsys Irvine, CA

Irvine, CA

1mo ago Closed

$20 - $25/hr Full time Customer Service Customer Support Email Support

This position is no longer accepting applications (closed Oct 25, 2026).

Job Description

This full-time onsite role supports customers with technical expertise for GeoVision products and contributes to both pre-sales and post-sales activities. The position combines troubleshooting, product testing in simulated setups, product demonstrations, and training, while also assisting with exhibitions and sales demos.

Location and Work Schedule

Location: Irvine, CA (onsite)
Work model: In person
Schedule: Monday to Friday
Job type: Full-time

Compensation

Hourly pay: USD 20 to 25 per hour
Pay note: Pay depends on experience

Responsibilities

Address and resolve technical inquiries through phone, e-mail, or online chat in a timely and efficient manner
Troubleshoot, diagnose, and resolve issues while documenting all steps taken during support
Provide technical support for pre-sales and post-sales activities
Set up simulated environments and conduct product testing
Deliver product training to customers
Support Exhibition, Road Show, and Sales Demo events

This role blends responsibilities across Product Specialist work, Product Testing, Pre and Post sales Technical Support, Customer Service, Hotline support, and Product Training.

Requirements

Service oriented attitude and good communication skills are required
Ability to solve problems independently while collaborating with other team members
Strong computer software aptitude and the ability to learn new concepts quickly, independently
Ability to demonstrate products to customers is required
Ability to simulate and replicate a customer’s environment for troubleshooting
Technical/Engineering background is required/vital
Experience working in a technical support environment
High level customer service skills
Comprehension of networking protocols and concepts
Certifications are desirable but not required
US citizen is required

Experience and Education

Education: Associate (required)
Windows: 2 years (preferred)
Customer Service: 2 years (preferred)

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Technical Support Engineer I

ZEISS Group Temple, TX

Temple, TX

1mo ago Closed

Full time Computer Skills Customer Support End User Support

This position is no longer accepting applications (closed Oct 22, 2026).

Job Description

The ZEISS Group team is seeking a Technical Support Engineer I to provide advanced technical assistance to end users and internal stakeholders. This onsite role is based in Temple, TX, supporting issues tied to VERACITY and other cataract-related ZEISS products. The position focuses on troubleshooting, clear communication across multiple levels, and escalation of complex matters to the right development or IT contacts.

What you’ll do

Partner with Surgeons and their teams to train, troubleshoot, and educate users on VERACITY and other cataract-related ZEISS products.
Handle complex technical questions from Field Service Engineers, Affiliates and Distributors, Sales, Customer Service, Parts, and customers via telephone, fax, and email, with rare on-site support at customer locations.
Support improvements to service documentation by providing feedback and insights when requested.
Review performance trending reports for assigned instruments to identify potential problem areas and share findings with other departments on a monthly basis.
Maintain and improve technical proficiency with company products and services, with emphasis on dedicated supported products.
Work cross-functionally with departments such as product or quality teams to resolve customer and general service issues.
Mentor Technical Support Representatives and help elevate departmental performance through onboarding and peer coaching.
Participate in policy setting and strategy changes aimed at improving customer service fulfillment.
Follow industry safety standards and take on special projects as delegated by the VERACITY Manager.

What you bring

BA/BS in Engineering or Sciences, or an equivalent combination of education and experience.
Minimum 4 years of experience as a Technical Support Engineer (or equivalent technical experience).
High technical proficiency with strong problem solving and analytical skills.
Experience with basic electronics, mechanics, optics, personal computers, and basic operating systems including Windows 95/98/NT/XP.
Strong knowledge of networking setups and protocols (preferred).
A+ and Net+ certification strongly desired.
Excellent written and verbal communication plus interpersonal skills.

Technologies

Windows 95
Windows 98
Windows NT
Windows XP
A+
Net +

Benefits

Medical
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay

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Product Training Support Jobs

Technical Support Technician

Technical Support Engineer I

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