Irvine, CA

Support Jobs in Irvine, CA

6 jobs found

Include remote jobs

19d ago

Desktop Support Analyst

University of California, Irvine Irvine, CA

Irvine, CA

19d ago

$40 - $71/hr Full time Application Support Desktop Support Dhcp

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Job Description

The Specialized Desktop Support Services team within the Office of Information Technology (OIT) at UC Irvine provides desktop and desktop infrastructure support across a modern Microsoft and Apple environment. In this onsite Desktop Support Analyst role, you will help keep end users productive by resolving issues across Office365, Windows, Mac, and OneDrive, while contributing to evaluation and testing of new technologies.

What you’ll do

Under the general supervision of the Operations Supervisor, provide technical solutions for a wide range of issues and applications, applying industry practices and UC Irvine unit and departmental computing policies.
Deliver day-to-day desktop and desktop infrastructure support to the Specialized Desktop Support Services team.
Use effective judgment to select methods and techniques to obtain solutions.
Evaluate and test new technologies, including performing simple to moderate cost and benefit analyses.

Core support capabilities

Provide hands-on troubleshooting and support for end user client systems, including desktop, laptop, and mobile computing devices.
Use and apply networking knowledge, including DHCP and TCP/IP, to support issue isolation.
Construct and execute test plans for hardware and software, including testing, analyzing results, and producing reports with conclusions and recommendations.
Demonstrate strong understanding of enterprise system functions, dependencies, and interactions to troubleshoot effectively.
Create and maintain technical documentation for complex processes and applications.

Requirements

Thorough knowledge of desktop and business/technical support systems, including the skills required for the most technical support functions.
Demonstrated skill with project management processes.
Extensive experience using and knowing Mac and Windows Operating Systems.
Demonstrated ability to configure and customize moderately complex software.
Experience developing and administering formal technical training for users at a variety of skill levels, including the ability to provide technical training.
Ability to elicit and communicate both technical and non-technical information clearly and concisely.
In-depth knowledge of divisional or institutional business processes, plus thorough knowledge of unit business processes.
Experience providing technical and administrative work direction.
Experience with complex scripting languages.
In-depth understanding of server internals, especially for troubleshooting and isolating issues.
Broad knowledge of IT-related products and services, plus general knowledge of other areas of IT.
Demonstrated judgment to delegate or escalate issues appropriately.
Adhere to UC Irvine OIT cultural values: Collaboration, Respect, Trust, Transparency, Quality, Inclusiveness, Customer Centricity, and Learning and Growth.
VMware experience setting up and troubleshooting Virtual Desktop Machines.
Experience ordering and managing hardware requests.
Must have a Bachelor’s degree in a related area and/or equivalent experience/training.
3–5 years of experience in desktop support.

Technologies you’ll work with

Office365, Windows, Mac, OneDrive
DHCP, TCP/IP
VMware, Virtual Desktop Machines
Complex scripting languages

Benefits

Medical insurance
Sick and vacation time
Retirement savings plans
Access to a number of discounts and perks

Preferred qualifications

Dell/Apple certified
CompTIA A+, ITIL, or other relevant IT Support certifications

Special conditions and employment requirements

May require on-call support after hours or on weekends.
Required to hold a valid driver’s license and have a driving record in accordance with local policies/procedures and/or enroll in the California Employer Pull Notice Program.
Background Check and Live Scan
Employment Misconduct*
Legal right to work in the United States
Vaccination policies
Smoking and Tobacco Policy
Drug-free environment
Misconduct Disclosure Requirement: disclose any final administrative or judicial decisions within the last seven years determining misconduct, notice of allegations or current administrative or disciplinary proceedings involving misconduct, and departures after receiving notice of allegations
California Child Abuse and Neglect Reporting Act
E-Verify
Pre-Placement Health Evaluation

Location: Irvine, CA (onsite)

Pay: USD 40–71 per hour

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24d ago

Field Technical Support Engineer

VinFast US Irvine, CA

Irvine, CA

24d ago

Full time Onsite Phone Support Technical Support

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Job Description

VinFast US is hiring a Field Technical Support Engineer to deliver on-site technical assistance for vehicle systems at service centers. In this role, you will support service center technicians and technical trainers by diagnosing customer vehicle issues, directing repair actions, and helping improve service readiness through feedback and early training.

Key Responsibilities

Handle diagnostic requests in a structured and timely manner.
Maintain a close working relationship with service center managers and technicians across the region.
Conduct ad-hoc in-service center product training sessions, including technical information on upcoming system software releases, new feature implementations, or debug capabilities.
Take ownership of service technician concerns and apply effective problem resolution skills.
For officially dispatched cases, address service center technician problem resolution needs via phone or at the service center location.
Report on each service center’s Quality of Service relative to overall service readiness.
Use OBD-based diagnostic tools and apply knowledge to resolve vehicle system issues based on reported DTCs.
Travel as needed (typical travel: [30?70%).

Primary Objective

The primary goal of the Field Technical Support Engineer is to diagnose and direct repairs for customer vehicles that service center technicians cannot resolve, or where issues show trends toward quality problems. This includes acting as an escalation pathway for unresolved or quality-trending cases and supporting territory management and product problem resolution efforts for VinFast.

Service Readiness and Training Support

In addition to vehicle diagnostics and repair direction, the role supports VinFast service centers by providing service readiness feedback and delivering early training on emerging technical support issues. The training and feedback focus on keeping service teams prepared for evolving technical requirements, including upcoming system software releases and new feature implementations.

Required Knowledge

Knowledge of Powertrain, Modern High Voltage EV power systems, or ADAS systems.

Relevant Technologies

OBD-based diagnostic tools
DTCs

Location and Work Setting

This position is based in Irvine, CA with an onsite work setting.

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1mo ago

Field Technical Support Engineer

VinFast Auto Irvine, CA

Irvine, CA

1mo ago Closed

$90k - $110k/yr Full time Customer Support Field Service Onsite

This position is no longer accepting applications (closed Sep 11, 2026).

Job Description

VinFast Auto is hiring Field Technical Support Engineers (FTSEs) to deliver on-site vehicle systems technical support across the Irvine, CA region. In this role, you will partner with service center teams to diagnose complex issues, support repairs when technicians need escalation help, and contribute to service readiness improvements through training and feedback.

Role overview

FTSEs provide professional diagnostic and repair support to VinFast service center technicians and technical trainers. You will serve as an escalation resource for officially dispatched cases, help resolve service technician concerns using structured problem-solving, and support territory needs through vehicle support and readiness activities.

The primary FTSE objective is to diagnose and direct repairs on customer vehicles when service center technicians cannot resolve issues or when problems are trending toward quality concerns. FTSEs also deliver service readiness feedback and early training on emerging technical support issues.

On-site responsibilities

Handle diagnosis requests in a structured and timely manner
Maintain close working relationships with service center managers and technicians in the region
Conduct ad-hoc in-Service Center product training sessions, including technical information on upcoming System software releases, new feature implementations, or debug capabilities
Take ownership of service technician concerns and apply effective problem resolution skills
For officially dispatched cases, address service center technician problem resolution needs via phone or on-site at the service center location
Report on a service center’s Quality of Service relative to overall service readiness
Use OBD-based diagnostics tools to resolve vehicle system issues based on reported DTCs
Travel as needed (typical travel: 30-70%)

Technical focus

Knowledge of Powertrain, Modern High Voltage EV power systems, or ADAS systems

Minimum requirements

Technical automotive background as a high level Service Technician required
Strong written and verbal communication skills
Experience working with Electric Vehicles is a plus
Analytical ability to understand and impact key performance indicators
Problem solving initiative to fix problems when they arise, including understanding why and how they happened
Proven ability to lead by example and be innovative with processes and efficiencies
Ability to motivate a team and engage others to achieve and succeed
Ability to perform well in an agile, fast-paced environment where changes can happen quickly
Ability to perform and lead well under pressure
Digitally savvy, with the ability to adopt and adapt quickly to new technology and systems
Computer proficiency in MS Office
Proficiency in vehicle CAN analysis; Vector Canoe and VFlash are a plus
Experience using issue tracking tools such as JIRA and fleet management software to identify vehicle system software versions or confirm update success is a plus
Valid Driving License

Tools and technologies

OBD based diagnostics tools
MS Office
Vehicle CAN analysis
Vector Canoe
VFlash
JIRA
Fleet management software

Compensation and benefits

Salary range: USD 90,000 - 110,000 per year.

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work location

Irvine, CA (onsite)
On the road

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1mo ago

Bicycle Technical Support Representative I

Shimano North America Holding Irvine, CA

Irvine, CA

1mo ago Closed

$22 - $23/hr Full time Customer Service Customer Support End User Support

This position is no longer accepting applications (closed Aug 24, 2026).

Job Description

Shimano North America Holding is seeking a Bicycle Technical Support Representative I to join its onsite team in Irvine, California. This role provides technical and sales support to Shimano accounts, sales agencies, and end consumers, with a focus on the technology, maintenance, and selection of Team Shimano products. You will be part of a North American group that backs retailers across the region.

Responsibilities

Provide technical and sales support to Shimano's accounts and sales agencies.
Provide technical support for end consumers.
Understand and be prepared to teach others about the technology and maintenance of Team Shimano products.
Utilize customer service best practices when providing oral and written support.
Efficiently troubleshoot mechanical, electrical, and hydraulic issues using common techniques and offer customers appropriate options to resolve the issue.

Requirements

Advanced bicycle technician skills including a thorough understanding of frame, suspension, and wheel design as well as drivetrain theory (mechanical, electronic, internal, and e-bike).
A minimum of three years of cycling retail experience or equivalent is required.
Solid written and verbal skills.
Basic knowledge of Microsoft Office.
Strong multi-tasking skills.
Fluent in conversational Spanish is a plus.
Call center experience is a plus.

Technologies

Microsoft Office

Benefits

Paid time off
Medical
Dental
Vision
Employer-matching 401k
Wellness incentives
On-site gym
Rideshare

Environment

Approximately 95% of the time indoors in a standard office environment.
Approximately 5% of the time outdoors, exposed to weather conditions.
Approximately 35-40% of the time spent on the computer.
Potential exposure to moving mechanical parts and occasional risk of electric shock.
Moderate noise level in the work environment.
Office temperatures typically range from 65 to 80 degrees.

Physical Demands

Seldom (1–5%): lift from overhead or below the waist
Occasionally (6–33%): bend, twist, push, pull, climb, squat, crawl, kneel
Frequently (34–66%): reach with hands and arms; climb or balance; stand and walk; grasp with hands and fingers; lift up to 10 lbs
Continuously (67–100%): sit, use hands to finger, handle or feel objects, tools, or controls; see (including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus), hear and speak; and key (computer, calculator, telephone)

Machines, Tools and Equipment

Occasionally (6-33%): copier, fax, and 10-key calculator
Continuously (67-100%): writing instruments, computer and telephone

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1mo ago

IT Helpdesk Specialist

Beyond International Group Irvine, CA 🇺🇸 Remote

Irvine, CA

1mo ago Closed

Full time Application Support Computer Skills Customer Service

This position is no longer accepting applications (closed Aug 12, 2026).

Job Description

Beyond International Group, a dynamic and innovative organization, is seeking an IT Helpdesk Specialist to join its Irvine, California team with remote work options. In this role, you will be the first point of contact for employee technical issues, diagnosing and resolving hardware, software, and network problems while managing support tickets to ensure timely solutions. You will contribute to a collaborative IT environment that emphasizes customer service and continuous improvement.

Responsibilities

Deliver high-quality support to employees for hardware, software, and network-related concerns.
Diagnose and fix issues through phone, email, and in-person encounters.
Assist with configuring and maintaining computer systems and peripherals.
Record and track requests in the ticketing system to ensure timely resolution and follow-up.
Work with IT colleagues to identify and implement process and system improvements.
Lead training sessions on new software and tech tools.
Keep current with technology trends and best practices to improve service delivery.
Contribute to IT projects and initiatives as required.

Requirements

Associate's degree in IT, Computer Science, or a related field, or equivalent professional experience.
At least 1-2 years of experience in a helpdesk or technical support role.
Solid knowledge of computer systems, mobile devices, and related technology.
Proficiency in diagnosing and resolving hardware and software problems.
Strong verbal and written communication skills with a customer-service orientation.
Ability to thrive in a fast-paced setting and juggle multiple priorities.

Technologies

Zendesk
ServiceNow
Windows
macOS
Microsoft Office Suite
Google Workspace

Benefits

Competitive salary and performance-based bonuses.
Health, dental, and vision insurance.
Flexible work hours and remote work options.
Generous paid time off (PTO) and holiday leave.
Professional development opportunities, including training and certification support.
A supportive and inclusive company culture that values diversity and collaboration.

Company overview

Beyond International Group is a dynamic and innovative organization committed to delivering exceptional solutions and services that empower clients to thrive in a rapidly evolving digital landscape. We pride ourselves on fostering a diverse and inclusive workplace where every team member is valued and encouraged to contribute their unique perspectives. Our collaborative culture promotes personal and professional growth, ensuring that our employees are equipped to succeed in their careers.

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2mo ago

Technical Support Specialist

GIT America Inc. Irvine, CA

Irvine, CA

2mo ago Closed

$60k - $90k/yr Full time Application Support Customer Support End User Support

This position is no longer accepting applications (closed Aug 7, 2026).

Job Description

GIT America Inc. offers an on-site Technical Support Specialist role in Irvine, CA with a salary range of USD 60,000 to 90,000 per year. The position includes a comprehensive benefits package and the opportunity to work closely with Hyundai/Kia dealer inquiries and conflicts, serving as the primary contact for cases from routine questions to complex resolutions. You will support automotive technicians across North America and collaborate with a team to diagnose and resolve issues using GIT diagnostic tools. An Associate degree is required, and candidates typically have at least two years of relevant experience.

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off

Responsibilities

Receive calls from dealer technicians and troubleshoot GIT diagnostic tools
Provide support to automotive technicians and mechanics across North America
Collaborate with a team to solve technical problems quickly and effectively

Requirements

Automotive Technician/Mechanic: 2 years (Preferred)
Bilingual in Quebec French and English or Spanish and English (Preferred)
Extensive technical field support experience
Extensive experience with automotive diagnostic tools
Knowledge of vehicle diagnosis
Familiarity with the dealership environment
Basic knowledge of PC hardware and software
Good skills in communication with customers

Technologies

GIT diagnostic tools

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Support Jobs in Irvine, CA

Desktop Support Analyst

Field Technical Support Engineer

Field Technical Support Engineer

Bicycle Technical Support Representative I

IT Helpdesk Specialist

Technical Support Specialist

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